II. Get Started

Your SFU Mail account has been activated. So, what's next?

The following checklist is a guideline on how you can set up your new SFU Mail account. Each step is optional; you can skip items that do not apply to you.

When will my new SFU Mail account be activated?

If you are a existing student or retiree, your account will be activated on August 18, 2018

If you are a staff or faculty member, your account has already been activated. Use the checklist on the left as a guideline for setting up your SFU Mail account.

How long will SFU Connect remain available?

Your SFU Connect account will remain accessible up until March 2019.

More about the data migration process

Step 1: SFU Mail Account Activation

When your SFU Mail account is activated, all of your new messages will now be delivered to your new account, and it should also have a copy of your folder structure from SFU Connect. Meanwhile, your SFU Connect account will receive one final email message titled "Access your new email messages now at https://mail.sfu.ca", and will remain accessible up until March 2019 of the following year.

  • For students and retirees, this will occur sometime throughout the day of Saturday, August 18, 2018.
  • For staff, faculty, and sponsored accounts, this was completed on the morning of Saturday, April 28, 2018.

See the checklist above for a guide on how to set up your SFU Mail account.

To ensure that the migration process runs smoothly, please take note of the following once your account is activated:

  • Making changes to your mail folder structure may create duplicate folders
  • Making changes to appointments/meetings in your calendars may create duplicates
  • Any changes to messages (moving, tagging, read/unread state, flagging, deleting) may not reflect in SFU Mail
  • Any messages sent from SFU Connect will remain in SFU Connect (any replies sent to you from other users will appear in SFU Mail)
    • If you do send messages from SFU Connect after your SFU Mail account has been activated, a best practice would be to BCC yourself, or Redirect the message (right click on the message > select Redirect > type in your email) to ensure the email is copied into your new SFU Mail account, though this may result in duplicate messages as the migration software continues to process your account data.

Step 2: Initial Data Migration: Calendar, Contacts, Tasks + Most Recent 30 Days of Messages

Immediately after activation, your SFU Connect data will begin to copy into your new SFU Mail account. As the initial step of the data migration, your calendar(s), contacts, and tasks will be migrated to SFU Mail over the next 48-72 hours.

After calendar, contacts, and tasks have all migrated, the most recent 30 days of mail from each mail folder will then be transferred. You can continue to reference your SFU Connect account for older messages if you are unable to locate them in your SFU Mail account.  

Once this has completed, you will receive an emailed titled "Your initial set of data has been migrated to SFU Mail". It will contain an estimate of how long it will take for your remaining mail data to complete its migration.

Learn more about what will be migrated on the Data Migration page.

Step 3: Remaining Mail Data Migration

A copy of your remaining mail data will continue to be migrated into SFU Mail after the initial set. Once all of your remaining data has been migrated, a confirmation message titled "Your remaining data has been migrated to SFU Mail" will be sent to your new SFU Mail account.