Canvas isn't loading a particular plug-in/application
1) Please clear your browser cache and cookies (set date range to 'All Time')
2) Please make sure that third-party cookies are enabled for SFU Canvas (desktop):
Safari (enable cross-site tracking): https://support.apple.com/en-ca/guide/safari/sfri40732/mac
3) Try using another web browser or device, to see if the issue is web browser specific If you still need help, please contact the IT Service Desk (https://www.sfu.ca/information-systems/get-help.html) and include the device, operating system, and web browser you're using, as well as the steps you've tried.