Available Support
Online Tools and Resources
- Budget Guidelines can be found online at http://www.sfu.ca/finance/departments/budget.html
- Hyperion Online training can be found in the Online Knowledge Centre. The course Getting Started in Hyperion provides navigation basics. Additional topics such budgeting, forecasting, planned use of carry forward, and using SmartView to supplement the classroom training will be added during the month of November. http://www.sfu.ca/finance/financeprogram/online-knowledge-centre.html
- The Chart of Accounts Website provides a detailed listing of all the new chartfield values. You can view or download the information onto an Excel spreadsheet that you can sort or edit for your departmental use. Link: http://www.sfu.ca/finance/COA-Landing-pg.html
Help Line
If you have questions about this year’s forecasting and budget process or the Hyperion Planning system, we ask that you direct your questions directly to the project. You can contact the project in two ways:
- By email to FPINFO@sfu.ca
- By phone to 778-782-9438
Note: if you email budgethelp@sfu.ca, your details will be forwarded to the project for tracking and resolution; you will get a faster response by directly contacting the project.
Post Go Live Support Sessions
Should you have specific scenarios or questions following the classroom training, we are providing additional support sessions that you can attend to get face-to-face assistance.
To ensure that we have adequate computers and enough staff on hand to give you individual support, we ask that you let us know which session you wish to attend. These sessions will be available Nov 30 through Dec 20 (depending on demand).
To reserve some time for personal support, please follow the link below:
We will be operating on a first/come first serve basis so we recommend you reserve a space 2 -3 days in advance of the session you wish to attend.