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A quick guide to Metro Vancouver's transit system

July 22, 2025

Public transit systems are complicated. Buses and trains move through cities, but it is not always clear who runs them, who pays for them or how you can share your feedback. This short guide introduces the key organizations running our transit system.

Transit helps everyone

When more people use transit, there are less cars on the road and cleaner air. This supports a more connected, livable region – even for those who don’t ride transit.

Who operates transit in Metro Vancouver?

Many groups work together to keep transit moving in our region.

TransLink

TransLink plans, pays for and manages transit across Metro Vancouver, including physical infrastructure like bus exchanges and SkyTrain stations.

TransLink works with other companies to run services:

TransLink owns and operates some roads and bridges around Metro Vancouver, including the Golden Ears Bridge, Knight Street Bridge and Pattullo Bridge. TransLink also helps pay for roads, bike lanes and sidewalks in Metro Vancouver.

Municipalities

  • Owns and takes care of bus stops, bus shelters, benches and garbage cans on streets
  • Ensures bus stops are easy to reach and safe for everyone, with things like ramps, clear sidewalks, street lighting and signals at crosswalks

Mayors’ Council on Regional Transportation

  • Approves long-term transit plans, fare changes and how money is spent
  • Includes representatives from all the 21 municipalities served by TransLink, as well as Electoral Area 'A' (the area near UBC, Howe Sound and the Fraser River) and the Tsawwassen First Nation

Metro Vancouver

  • Gives input to TransLink’s long-term plans
  • Makes sure transit supports regional population plans and air quality goals

How is transit funded?

Transit costs money to run every day. Here is where the money comes from:

Type of expense

What the money is used for

Where the money comes from

Operating costs

Keeps transit running, including paying for staff, fuel for buses, electricity for SkyTrain and more

Capital costs

Big projects including new SkyTrain lines, new buses, and elevator and escalator upgrades Local, provincial and federal government

Even though fare and tax revenues are growing, they are not enough to keep up with the system’s expenses and the growing population. TransLink expects a funding gap starting in 2028.

Are you worried about the upcoming funding gap?

Contact your local politicians or Movement to share your concerns and support for long-lasting solutions.

How to get involved with transit

Share your voice

Other ways to get involved

Need help on transit? Here is who to call*

  • Bus benches and shelters: Transit Communication Centre 778.593.5534

  • Compass Card questions: 604-398-2042 or 1-888-207-4055

  • SkyTrain assistance: in-person at Commercial-Broadway station and Waterfront station (open Monday-Friday, 8:00 am to 5:30 pm)

  • Safety while using transit: 

Emergency – 911

Non-Emergency – TransitPolice  - call 604-515-8300, text 87-7777 

For feedback or complaints about Transit Police: (or online form at https://transitpolice.ca/contact-us/)

  • HandyDart: sign-up - 604-953-3680; book or cancel a trip - 604-575-6600

A full list of contact information can be found on TransLink’s website.

*Contact information updated as of July 22, 2025

This quick guide and transit conversations were created in partnership with Movement.