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Livehelp

Sign into LiveHelp with your SFU computing ID and ask for help. Use LiveHelp for questions about course enrollment, fees, payments, and transcripts. 

Registrar and Information Services will able to assist you with:

  • Navigating the online enrollment system
  • Questions about your financial account balance or fees owing
  • Questions about your student record
  • Transcript inquiries
  • Obtaining Confirmation of Enrollment
  • Accessing your grades

Do you have a question about academic advising? Sign into advisor link to book an academic advising appointment with an advisor from your success team. Learn more about Academic Advising.

PROTECTION OF PRIVACY

Student Services makes this volunteer service available to you for your convenience. Please be advised that the personal information you provide to initiate this session and a record of the conversation is stored in Canada. All conversations are automatically recorded and retained for the period of time required by law and University policy. Your conversation is encrypted as it moves back and forth between your computer and the chat platform's server. You should carefully consider and decide if, it is appropriate to use this service to discuss sensitive personal financial or academic details. If you are concerned about communicating your personal information on-line, please speak with a Student Services representative by phone.

Personal Information Collection Notice

The information you provide to initiate a chat session and your conversation with an operator is collected under the authority of the University Act (R.S.B.C. 1996, c.468, s. 27(4)(a)). It is related directly to and needed by the University to provide you with the chat service and administer the University's use of the service. The information will be used to log you into the session, record a copy of your conversation with the operator, trouble-shoot problems with the service and answer follow-up queries if necessary. The information will also be used to ensure the quality of an operator's service. If you have any questions about the collection and use of this information please contact Registrar and Information Services, 778.782.6930.

Phones/LiveHelp Hours of operation

March 29 – July 4
Monday – Friday: 10:00 am – 3:30 pm

July 5 – July 25
Monday – Friday: 8:30 am – 3:30 pm

July 26
Tuesday: 8:00 am – 3:30 pm

July 27 – September 2

Monday  – Friday: 10:00 am – 3:30 pm