Contact Student Services Academic Advising

Is this service right for me?

This service is for you if you are

  • A newly admitted student;
  • An undergraduate student with fewer than 60 units and undeclared;
  • An undergraduate student who is experiencing academic difficulty; or
  • An undergraduate student with fewer than 60 units, declared, and wanting to change your major.


Have you declared your major and/or accumulated over 60 units?

Please contact your program/departmental advisor.

Are you a First Nations, M├ętis, or Inuit student?

Please see the Indigenous Office.

Advising services options

Please choose from one of the following:

Option 1: LiveHelp

This is a secure online instant messaging system where you can connect with an Academic Advisor just as you would through MSN or Yahoo Messenger.

LiveHelp hours are:

  • Monday-Friday: 9:00 am - 10:30 am and 1:30 pm - 3:00 pm*
*Livehelp is cancelled on the following days:
Monday, December 3 from 1:30 - 3:00 pm
Tuesday, December 4 from 9:00 - 10:30 am
Tuesday, December 18 from 9:00 - 10:30 am
Tuesday, December 25 to Monday, December 31 
Please note that drop-in advising and LiveHelp will be available until 2:00pm on December 24th at the Burnaby and Surrey campuses.

>> Go to LiveHelp.

Option 2: Drop-in Advising

15-minute drop-in advising is available for quick, course planning questions.

Drop-ins are available at the Surrey (check in at Surrey campus Registrar) and Burnaby (Student Central, top floor of the Maggie Benston Centre) campuses. 


  • You must bring your SFU Student ID to reserve a spot
  • You can sign up for a drop-in time no earlier than 15 minutes before the start of the drop-in advising period.


  • You are not guaranteed a drop-in time.
  • Each student's eligibility for a drop-in time will be determined by the Academic Advisor.
  • Drop-in times are subject to change without notice.

Current Drop-in Advising Schedule, Monday to Friday: 

Burnaby campus, Student Central


11:00 am - 12:30 pm

5:00 - 6:30 pm (Wednesdays only)

Surrey campus

1:00 pm - 3:00 pm*

*Cancelled on Monday, December 3rd

Please note that drop-in advising and LiveHelp will be available until 2:00pm on December 24th at the Burnaby and Surrey campuses.

Option 3: Book an Appointment

Book your academic advising apointment via goSFU or by phone

  1. Book an appointment via goSFU
    1. Log in to goSFU with your SFU computing ID and password.
    2. In the Academics section of your Student Center, click on the drop-down menu and select Appointment Booking from the list.
    3. Select the term for which you would like to schedule an appointment.   
    4. Select the area for which you require academic advising. Provide additional appointment details.
    5. Click the Next button.
    6. Use the Search Criteria to narrow down the available appointment times.
    7. Click the Search button.
    8. Select the appointment you would like to book.
    9. Remember to hit the save button!
  2. Book an appointment by phone
    • Please call 778.782.6930

Ensure that you see the right advisor for your needs

See below for the advising services offered through Student Services. When booking an appointment, please state the main reason for the appointment:

Advising Services
Topics Discussed

Academic difficulty (all undergraduate students)

  • Academic standing and continuance (On Academic Probation, Continued Academic Probation, Required To Withdraw, Extended Withdrawal)
  • Withdrawals under extenuating circumstances (WE)
  • Course repeats
  • Readmission after being required to withdraw

Course and program planning

  • Selection of degree(s), program(s), and/or certificate(s) *
  • Program admission for undeclared students and students who wish to change programs **
  • Meeting lower division program requirements for a major, minor, or extended minor
  • Course selection
  • Referrals for resources available around campus
  • Program changes

* excluding: upper division questions, graduation, honours, second degrees, and post-baccalaureate diplomas (see the department)
**excluding: Engineering Science, Interactive Arts and Technology, and Contemporary Arts programs (see the department)


  • FAL/ FAN Hardblocks
  • Professional Schools