Contact Student Services Academic Advising

Is this service right for me?

This service is for you if you are

  • A newly admitted student;
  • An undergraduate student with fewer than 60 units and undeclared;
  • An undergraduate student who is experiencing academic difficulty; or
  • An undergraduate student with fewer than 60 units, declared, and wanting to change your major.


Have you declared your major and/or accumulated over 60 units?

Please contact your program/departmental advisor.

Are you a First Nations, M├ętis, or Inuit student?

Please see the Indigenous Office.

Advising services options

Please choose from one of the following:

Option 1: LiveHelp

This is a secure online instant messaging system where you can connect with an Academic Advisor just as you would through MSN or Yahoo Messenger.

LiveHelp hours are:

  • Monday-Friday: 9:00 am - 10:30 am and 1:30 pm - 3:00 pm*
*Livehelp is cancelled on the following days:
Tuesday, November 20 from 9:00 - 10:30 am

>> Go to LiveHelp.

Option 2: Drop-in Advising

Please note that for the month of November, drop-in advising will be replaced with 15-minute bookable appointments. 15-minute bookable appointments are available for quick, course planning questions.

These appointments are available as per the schedule below, and can be booked by calling 778-782-6930 or through the self-serve booking menu. See Option 3 below for information on how to book appointments through the self-serve booking menu. 


Current Schedule, Monday to Friday: 

Burnaby campus, Student Central


11:00 am - 12:30 pm

5:00 - 6:30 pm (Monday & Wednesdays only)

Surrey campus

1:00 pm - 3:00 pm


Option 3: Book an Appointment

Book your academic advising apointment via goSFU or by phone

  1. Book an appointment via goSFU
    1. Log in to goSFU with your SFU computing ID and password.
    2. In the Academics section of your Student Center, click on the drop-down menu and select Appointment Booking from the list.
    3. Select the term for which you would like to schedule an appointment.   
    4. Select the area for which you require academic advising. Provide additional appointment details.
    5. Click the Next button.
    6. Use the Search Criteria to narrow down the available appointment times.
    7. Click the Search button.
    8. Select the appointment you would like to book.
    9. Remember to hit the save button!
  2. Book an appointment by phone
    • Please call 778.782.6930

Ensure that you see the right advisor for your needs

See below for the advising services offered through Student Services. When booking an appointment, please state the main reason for the appointment:

Advising Services
Topics Discussed

Academic difficulty (all undergraduate students)

  • Academic standing and continuance (On Academic Probation, Continued Academic Probation, Required To Withdraw, Extended Withdrawal)
  • Withdrawals under extenuating circumstances (WE)
  • Course repeats
  • Readmission after being required to withdraw

Course and program planning

  • Selection of degree(s), program(s), and/or certificate(s) *
  • Program admission for undeclared students and students who wish to change programs **
  • Meeting lower division program requirements for a major, minor, or extended minor
  • Course selection
  • Referrals for resources available around campus
  • Program changes

* excluding: upper division questions, graduation, honours, second degrees, and post-baccalaureate diplomas (see the department)
**excluding: Engineering Science, Interactive Arts and Technology, and Contemporary Arts programs (see the department)


  • FAL/ FAN Hardblocks
  • Professional Schools