Contact Student Services Academic Advising

Is this service right for me?

This service is for you if you are

  • A newly admitted student;
  • An undergraduate student with fewer than 60 units and undeclared;
  • An undergraduate student who is experiencing academic difficulty; or
  • An undergraduate student with fewer than 60 units, declared, and wanting to change your major.


Have you declared your major and/or accumulated over 60 units?

Please contact your program/departmental advisor.

Are you a First Nations, M├ętis, or Inuit student?

Please see the Indigenous Office.

Advising services options

Please choose from one of the following:

Option 1: Live Help

This is a secure online instant messaging system where you can connect with an Academic Advisor just as you would through MSN or Yahoo Messenger.

LiveHelp hours are:

  • Monday-Friday: 9:00 am - 10:30 am and 1:30 pm - 3:00 pm*

*Note: LiveHelp hours are extended during the enrollment periods in March, July, and November. Extended hours:

  • Monday-Friday: 9:00 am - 12:30 pm and 1:30 pm - 4:30 pm

>> Go to LiveHelp.

Option 2: Drop-in Advising

15-minute drop-in advising is available for quick, course planning questions.

Drop-ins are available at the Surrey and Burnaby campuses.  Please see the drop-in advising calendar for hours available*

Note: During the enrollment period in March, July, and November, 15-minute drop-ins are not available.  See Option 3 below for available advising appointments. 


  • You must bring your SFU Student ID to reserve a spot
  • You can sign up for a drop-in time no earlier than 30 minutes before the start of the drop-in advising period.


  • You are not guaranteed a drop-in time.
  • Each student's eligibility for a drop-in time will be determined by the Academic Advisor.
  • Drop-in times are subject to change without notice.

Option 3: Book an Appointment

Phone 778.782.6930

To ensure that you see the right advisor for your needs,  see below for the advising services offered through Student Services. When booking an appointment, please state the main reason for the appointment:

Advising Services
Topics Discussed

Academic difficulty (all undergraduate students)

  • Academic standing and continuance (On Academic Probation, Continued Academic Probation, Required To Withdraw, Extended Withdrawal)
  • Withdrawals under extenuating circumstances (WE)
  • Course repeats
  • Readmission after being required to withdraw

Course and program planning

  • Selection of degree(s), program(s), and/or certificate(s) *
  • Program admission for undeclared students and students who wish to change programs **
  • Meeting lower division program requirements for a major, minor, or extended minor
  • Course selection
  • Referrals for resources available around campus
  • Program changes

* excluding: upper division questions, graduation, honours, second degrees, and post-baccalaureate diplomas (see the department)
**excluding: Engineering Science, Interactive Arts and Technology, and Contemporary Arts programs (see the department)


  • FAL/ FAN Hardblocks
  • Professional Schools