3 April 2018

Enhanced Crisis Communications Channels – Download SFU snap

SFU has recently enhanced its crisis communications channels.  As safety across the university community is our number one priority, please familiarize yourself with the channels below that may be used for emergency notifications or ongoing crisis communications.


Remember that in an emergency the SFU Website ( and SFU Twitter page (@SFU) serve as the primary channels for the latest information and updates.


In place of voice and SMS notifications used historically, SFU is now offering push notifications available through:

  • Alertus – Installed on all SFU managed computers to allow for urgent pop-up alerts
  • The SFU snap app – Available for download to receive push notifications on mobile devices


Download SFU snap to your mobile device:

Then ensure that push notifications are enabled in your phone settings:

  • iPhone: Settings > SFU snap > Notifications > toggle on "Allow Notifications".
  • Android: Settings > Apps > SFU snap > toggle off "Block", toggle on "Priority".


In addition to these channels, please familiarize yourself with the full list of SFU emergency communication channels at:
Thank you for your attention to these important changes.

Mark LaLonde

Chief Safety Officer, Safety & Risk Services
Simon Fraser University

21 December 2017

Holiday Closure - Crime Prevention & Personal Security

As we enter the holiday season, please take a few moments to familiarize yourself with some crime prevention and personal security reminders to help ensure your work area is a less attractive target. Take simple precautions such as:

  1. Lock all office doors. 
  2. Secure all windows and close blinds/curtains, especially where valuable equipment could be visible from outside. 
  3. Turn off office lights and electronic equipment. 
  4. Secure all portable items (eg. laptops, cash boxes) in locked cabinets, drawers and rooms. 
  5. Take home or lock up any valuable personal items. 
  6. Ensure office and cabinet keys are properly secured. 
  7. Protect your valuables. Homes, cars, and offices all become lucrative targets for thieves at this time of year. This is also a time to be especially cautious while using ATM cash machines.
  8. If you will be working on campus over the holidays, please consider your personal safety. Traveling in inclement weather and working in isolation are among the challenges faced during this time of year. Some roads and walkways may not be cleared of snow or ice, so please take care when travelling by any mode of transportation. When working alone on campus, call Campus Security and let them know what area you are working in and how long you anticipate being on site. This "Lone Worker" program operates throughout the year as well. 
  9. Make sure that you check the Road Report page before you head to campus. 
  10. If you notice any suspicious activity or individuals on campus, please contact Campus Security.

Campus Security is on duty 24 hours a day throughout the holiday season, and they are ready to assist you with your personal safety and security needs. 

On behalf of Chief Safety Officer Mark LaLonde, and from all of us at Safety & Risk Services, we wish you and yours a very happy and safe holiday season.

14 November 2017

RCMP Safety Advisory - Cyber Extortion Scheme

The Lower Mainland RCMP is warning the public about a cyber extortion scheme that has targeted Chinese nationals attending schools in the greater Vancouver area. The scheme involves tricking victims into believing their loved ones have been kidnapped. Read the release the lastest release on the BC RCMP website. If you have been a victim of this crime, please contact RCMP at 604-224-1322 or 1-800-222-TIPS (8477).

If you are concerned about this advisory and need support from SFU, contact Campus Security

Read the latest Chinese translation of the RCMP release
Learn about how to identify frauds and scams from RCMP
Learn about campus resources available to you
RCMP Task Force to Investiage Kidnapping Scam

11 September 2017

Waste Disposal & Wildlife Safety

Burnaby campus is home to a variety of wildlife including black bears, raccoons, deer, coyotes, and cougars. Black bears in particular are attracted to garbage when it is disposed of improperly, causing safety concerns for people and bears alike.

Make sure you follow these tips to dispose of your trash securely: Wildlife & Waste Tips, City of Burnaby

For more safety tips, visit our Wildlife Safety page.

5 September 2017

Heat Wave Safety Tips for Students and Residents

With the current hot temperatures and air quality advisory in effect, follow these safety tips to reduce your personal health risk:

  • Drink plenty of water
  • Stay cool by taking frequent breaks from hot areas
  • Seek out indoor spaces with air conditioning
  • Avoid strenuous activity

If experiencing adverse health effects, student should seek medical attention at SFU Health & Counselling Services.

25 August 2017

Emergency Contact During Scheduled Phone Outage

Critical maintenance is required for the Mitel phone system. This will occur on Saturday, August 25, 2017, from 6:00 pm to 11:59 pm. Phone services at the Burnaby and Vancouver campuses will be affected during the outage. Voicemail at all three campuses will be unavailable during the outage.

In the event of an emergency during this time, Campus Security can be reached at the following telephone numbers:

  • Burnaby Campus Security: 604-291-7429
  • Vancouver Campus Security: 604-683-0113 
  • Goldcorp Campus Security: 604-681-0374
  • Surrey Campus Security: 778-837-0873

As always in an emergency, community members can also call 9-1-1.