Policies
SFU Guest Accommodations is committed to providing excellent hospitality to all our guests staying with us. To provide the best experience possible, we request that each guest follow our lodging policies. If you have any questions or concerns about any of the following policies, please feel free to contact us.
Housekeeping service
Guests staying less than a month will receive daily housekeeping service. Guests staying for a month or more will receive daily touch-up cleaning and full service clean every Monday.
Location
SFU Guest Accommodations room spaces are located within the SFU Residence and Housing Community. The Simon is connected to one of our Residence Buildings and there may be unexpecated disturbances from time to time.
Please note that the Courtyard Residence Building aligns with the current BC Building and Fire Codes. The system is on a shared network which includes both the low-rise and high-rise sections of this buidling. The low-rise buidling includes; The Simon rooms and office spaces and the high-rise houses 369 undergrad residence rooms. This means the fire alarm will go off for the entire building whenever it is triggered.
Checking in
Check in: 3:00 p.m.
Any time after 3:00 p.m. in the Residence and Housing Administration office. All guests and/or authorized group contact person must present a valid photo ID and credit card upon check-in. Guests checking in after 11:00pm are subject to overnight services like check-in or key issues. Please note that group check-ins will be pre-arranged with the Guest Accommodations team.
Checking out
Check out: 11:00 a.m.
Check out by 11:00 a.m. on your departure day. If guests and/or groups have not checked out of their rooms by the designated time, they will be subject to a late check-out fee. Room keys are to be returned to the Residence and Housing Administration office. There is a charge for lost or unreturned keys.
Cancellation/Modification policy
If you would like to adjust or cancel your reservation, we require a full 48 hours’ notice prior to your check-in date. Reservations cancelled within 48 hours of arrival are subject to a one-night charge. Cancellations can be made by contacting us by phone at 778-782-4503 or by emailing stayhere@sfu.ca.
No Show: Guests who do not arrive for their booking without providing notice in accordance with the cancellation policy outlined in their confirmation email will be charged for a one night penalty.
Age restriction
Guests must be 19 years of age or older to book a reservation and stay with us. If guests are under the age of 19 they must be accompanied by an adult at all times.
Youth Group Bookings: All Youth Group booking must have one master account for the entire group. The chaperone requirement is (1:10 for Private Residence Riooms and 1:3 for Townhouse Units) for all participants under the age of 19. Chaperones are responsible for the behaviour and supervision of all youth participants in their group.
Accommodation rates
Our accommodation rates vary depending on the season. Our low-season is from September 15 to March 31 and our high-season is from April 1 to September 14. Please contact us to get the most up-to-date rates.
Payment methods
We accept payments made by: Visa or MasterCard and SFU departmental journal vouchers. Cash is not accepted.
Smoking
Simon Fraser University is dedicated to promoting healthy campuses. If an ozone treatment is required to remove smoke odour of any kind after a guest’s stay, there will be a minimum charge of $500.00 charge to the guest’s account. There is no tobacco or cannabis smoking permitted within any residential building located on campus. Smoking and other tobacco and cannabis use is now restricted to University Designated Outdoor Smoking Areas (DOSA). Separate DOSAs exist for tobacco and cannabis smoking. These areas are available on a map located on the SFU Smoking on Campus section of the Safety and Risk Services website found here: https://www.sfu.ca/srs/work-research-safety/general-safety/smoking.html. These areas are also outlined in the SFU Conference and Guest Accommodations Guide for Guests. This updated policy replaces the previous allowance of tobacco smoking 10 meters away from any building or air intake. Guests/Clients who do not respect the policy will be charged for extra cleaning and will be required to vacate the premises immediately.
Open flames
Devices that produce an open flame are prohibited – including barbecues, candles and campfires.
PETS
We are a pet-free facility.
Service animals
We do authorize a service animal policy: If you will be arriving with a service animal, please be aware that you must show a valid government issued “Guide and service animal Certificate” at check-in. Service animals must wear a ‘service animal identification vest’ at all times while outside of the hotel room. Please Note: As the owner of the service animal you are responsible for their behaviour. The animal cannot be left unattended in the room at any time. Any damages caused by the service animal will be charged to the owner
Construction
SFU Residence is growing: there is ongoing construction occurring at, in or near most of our residence buildings. Prudent construction practices are followed but there will be noise, dust and/or temporary service interruptions while you are staying with us. Construction activity will follow city of Burnaby Noise By Laws that allow for construction activity between 7:00 a.m. and 8:00 p.m. M-F and between 9:00 a.m. and 8:00 p.m. on Saturdays. The ongoing construction has been taken in account in determining our 2020 rates. No refunds will be provided as a result of construction-related concerns, issues or disruptions.
Alcohol use
Alcohol consumption is not permitted in public spaces, thereby limiting consumption to accommodation rooms or licensed premises only. Possession or consumption of alcohol by individuals under 19 years of age in British Columbia is a violation of provincial law and university policy. Individuals found in contravention of policy regulations will be asked to vacate residence and campus immediately.