Canvas isn't loading a particular plug-in/application

1) Please clear your browser cache and cookies (set date range to 'All Time')

2) Please make sure that third-party cookies are enabled for SFU Canvas (desktop):

Safari (enable cross-site tracking):

Google Chrome:


3) Try using another web browser or device, to see if the issue is web browser specific If you still need help, please contact the IT Service Desk ( and include the device, operating system, and web browser you're using, as well as the steps you've tried.