i For the latest updates and specific information on COVID-19 including impacts on medical insurance, please refer to the COVID-19 FAQ for International Students page.

COVID-19 FAQ for International Students > 

1 Term Exchange

This page is regularly reviewed and was last updated on July 19, 2022.

PRIMARY INSURANCE

You have been automatically enrolled in a mandatory 4 month primary medical insurance plan through guard.me@SFU.

You can opt out of (cancel) guard.me@SFU temporary medical insurance plan if you are studying outside of Canada or if you have one of the eligible plans. Most exchange students are not eligible to opt out.

guard.me@SFU

Cost: $281 per term
Enrolment: Automatic 
More Info: guard.me@SFU website

*prices are subject to change without notice

Common Questions:

What is guard.me@SFU?

guard.me@SFU is a short term primary medical insurance coverage. The goal of guard.me@SFU is to provide you with comprehensive primary medical coverage during your exchange duration. Your coverage through guard.me@SFU will begin on January 1, 2023 and end on April 30, 2023.

What if I will be in BC after April 30, 2023?

If you stay in BC past April 30, 2023, you will need to purchase additional coverage directly from guard.me Canada or another insurance provider (with potentially different coverage).

How do I get the policy/ certificate number?

You will receive a welcome email from guard.me@SFU at the beginning of semester. This email will include a link to log into your account to view your policy details. You can view and download your Healthcare Access Card (HAC) which is your proof of insurance and will have your name, student number, policy number, and policy start and end date. You can also log in via Guard.me@SFU website.

This card can be used for direct billing at some pharmacies, medical clinics, and dental offices. Make sure to keep this for future reference as you will need it for direct billing or to submit a claim.  If you have not received an email from guard.me@SFU, please contact them at customercare@guard.me.

How and when can I opt out of guard.me@SFU?

To opt-out of guard.me@SFU, visit their website. Click the appropriate category and follow the opt-out instructions. To see the opt out deadlines for guard.me@SFU click hereMost exchange students are not eligible to opt out.

Note: changes may not be reflected right away.

How can I make claims?

When visiting any of the SFU Health Clinics, print out a copy of your Healthcare Access Card (HAC) from guard.me@SFU website. The HAC is your proof of insurance containing your coverage information. They will collect a copy for each visit and will directly bill guard.me@SFU on your behalf. No additional claim is required. You can search Guard.me preferred clinics near your location here. These clinics will allow direct billing.

For clinics that do not allow direct billing, you will need to pay upfront for the visit. Keep copies of all your payment receipts. To submit a claim, please visit guard.me@SFU to create an online account and upload copies of your receipts.

SECONDARY INSURANCE

You will not receive a secondary medical insurance plan through SFU. You may wish to purchase coverage through a private insurance agent. The guard.me@SFU plan includes some limited secondary benefits, please see the detailed plan information.