guard.me@SFU is a short term primary medical insurance coverage. The goal of guard.me@SFU is to provide you with comprehensive primary medical coverage during your exchange duration. You will be automatically enrolled in to this plan after course enrollment. Your coverage through guard.me@SFU will be as follows, depending on the term you will be attending SFU.

• Fall Term: coverage will be from September 1 - December 31 of the same year
• Spring Term: coverage will be from January 1 - April 30 of the same year
• Summer Term: coverage will be from May 1 - August 31 of the same year

What if I will be in BC beyond the end date of my guard.me@SFU coverage?

If you stay in BC past the dates you will have guard.me@SFU coverage through SFU, you will need to purchase additional coverage directly from guard.me Canada or another insurance provider (with potentially different coverage).

You will receive a welcome email from guard.me@SFU at the beginning of semester. This email will include a link to log into your account to view your policy details. You can view and download your Healthcare Access Card (HAC) which is your proof of insurance and will have your name, student number, policy number, and policy start and end date. You can also log in via Guard.me@SFU website.

This card can be used for direct billing at some pharmacies, medical clinics, and dental offices. Make sure to keep this for future reference as you will need it for direct billing or to submit a claim.  If you have not received an email from guard.me@SFU, please contact them at customercare@guard.me.

To opt-out of guard.me@SFU, visit their website. Click the appropriate category and follow the opt-out instructions. To see the opt out deadlines for guard.me@SFU click here. Most exchange students are not eligible to opt out.

Note: changes may not be reflected right away.

When visiting any of the SFU Health Clinics, print out a copy of your Healthcare Access Card (HAC) from guard.me@SFU website. The HAC is your proof of insurance containing your coverage information. They will collect a copy for each visit and will directly bill guard.me@SFU on your behalf. No additional claim is required. You can search Guard.me preferred clinics near your location here. These clinics will allow direct billing.

For clinics that do not allow direct billing, you will need to pay upfront for the visit. Keep copies of all your payment receipts. To submit a claim, please visit guard.me@SFU to create an online account and upload copies of your receipts.

The undergraduate Simon Fraser Student Society Health and Dental Plan is in place to complement primary medical coverage (ie. MSP). Services not covered by primary coverage (ie. vision and dental care) are included in the SFSS plan. 

Eligible students are automatically covered by and billed for applicable portions of the student plan (except if entering in summer term). Note that Plan benefits are only accessible within Canada.

To complete your opt out (for the first time you opt out, or if you didn't opt out last year), you will need to provide proof that you are covered by an equivalent extended health and/or dental plan during the Change of-Coverage Period.  

Please visit their website for more information. 

Use the claim forms on the SFSS Health and Dental website to complete your request. Original payment receipts must be mailed with the form(s).

Please allow up to two weeks for claims to be processed. 

For claim forms and more information, please visit the SFSS Health and Dental website. 

You can reach a representative by calling the Care Centre at 236-427-8123, Mon. - Fri. from 9 am to 5 pm. Or you can visit Studentcare Care Office in-person which is located at the Student Union Building (SUB) 2301 on SFU Burnaby campus, Mon. - Fri. from 9 am to 5 pm.

Students beginning their term in the Fall and complete their studies in December, you can receive a 2/3 refund minus a $25 administration fee after they submit your opt-out request form and proof of non-registration (such as a letter of completion from SFU) during the January Change-of-Coverage Period.

Students beginning their term in the Spring cannot opt out mid-year. Your coverage will remain active until August 31^st of that year.

The Graduate Student Society (GSS) health and dental plan is in place to complement primary medical coverage (ie. BC MSP). Services not included by primary coverage (ie. vision and dental care) are included in the GSS plan.

Eligible students are automatically covered by and billed for applicable portions of the student plan (except if entering in summer term). Note that plan benefits are only accessible within Canada.

You may opt out of the GSS extended health plan if you have existing secondary coverage in BC. To opt out, you will be required to upload proof of coverage on the GSS Health and Dental website during the Change-of-Coverage Period.  

Please visit their website for more information. 

You can submit health and dental claim forms directly to the insurance company. You may also file claims online through the ihaveaplan mobile app. For more information, and to download the app, click here.

You can reach a representative by calling the Care Centre at 236-427-8123, Mon. - Fri. from 9 am to 5 pm. Or you can visit Studentcare Care Office in-person which is located at the Student Union Building (SUB) 2301 on SFU Burnaby campus, Mon. - Fri. from 9 am to 5 pm.

Students beginning their term in the Fall and complete their studies in December, you can receive a 2/3 refund minus a $25 administration fee after they submit your opt-out request form and proof of non-registration (such as a letter of completion from SFU) during the January Change-of-Coverage Period.

Students beginning their term in the Spring cannot opt out mid-year. Your coverage will remain active until August 31^st of that year.