SFU Facilities Services

Urgent Maintenance Requests: Burnaby Campus

Emergency Situations

Campus Security coordinates response to all emergency situations including fire, accident, illness, crime, hazardous spills, gas leaks, and bomb threats.  Any incident should be reported to Campus Security at 778-782- 4500 - local x24500 (24 Hour Emergency Line).


Urgent Maintenance Requests

Maintenance Requests are handled differently depending on the nature of the request.  Urgent Maintenance Requests are any unusual occurrences, utility malfunctions or equipment failures which present an imminent danger to life, health or security; or have the potential to cause major damage to property or the environment.   Urgent Maintenance Requests warrant immediate response to mitigate the situation before conditions escalate or worsen.

Urgent Maintenance Requests should be reported immediately by phone to the Service Desk at 778-782-3582 during regular hours (i.e. Monday to Friday, 8:00am to 4:20pm)

For after hours Urgent Maintenance Requests contact Campus Security at 778-782-3100.


For maintenance requests that do not pose an imminent threat to life, property, security or the environment , please submit your requests online.  More information regarding non-urgent maintenance requests can be found by clicking here.


Specific examples of Urgent Maintenance Requests include:

Custodial Services:

Electrical:

Elevators: 

Flooding:

Leaks:

Plumbing:

Glass:

Hazards:

Heating/Cooling:

Lighting:

Personal Safety:

Odours:

Power Outage:

Snow Removal:

Hazardous Spills & Pollution:

Vandalism:

Water Supply: