Ordering Keys, Cards & Fobs

Effective key management processes are in place to maintain our database for an inventory designed for a wide range of rapidly changing university needs.

For all requests, approved departmental authorities complete the requisition, ensuring that all information is filled out correctly and submit electronically to the listed email address. Missing or incorrect information will delay processing. 

Wait time: up to 5 full business days may be required for processing the requisition depending on volume. Expect longer wait times during the beginning of each semester.

For help on how to complete the Burnaby or Vancouver requisition please see our aide-mémoire.

Burnaby Campus:

1. Fill out a Burnaby Card / Fob / Door Key Requisition form (for door keys/card).

Computing Science students should review the Computing Science FAQ.

For rekeying, new door locks or cabinet and desk keys fill out a Locksmith Work Order form including contact person, location and account information Please note that we are only able to assist with cabinet & desk locks that meet the university standard which includes KI (Kruger International), National & CES. Our lockshop is able to cut keys for most standard keys used at SFU but in some cases departments may have to contact the office furniture supplier. Cabinet and desk key requests are processed as resourcing allows, SFU door related requests are our priority.

2. Submit:

Signing authorities submit the form electronically to access_control@sfu.ca; upon receipt an auto reply will provide the current turn-around time.

3. Pick up:

After the end of the wait time specified on your auto-response email, visit the Discovery 1 building, room 1300 to pick up your keys, ensure to bring your photo ID. 

Students, visitors and contractors bring your debit or credit card to cover any refundable deposit fee or service charge where applicable.  


Surrey Campus:

Your Surrey photo ID is also your access card to offices, rooms, and labs. Visit the Registrar and Information services to pick up your card. A valid piece of photo identification is required when you are picking up your SFU card.

Each faculty or staff office is individually keyed and keys are provided by Facilities and requested via the routing slip.


Vancouver Campus:

1. Fill out a Vancouver Card / Fob / Door Key Requisition form (for door keys/card)

2. Submit:

Signing authorities submit the form electronically to fsvhelp@sfu.ca.

You will be advised when the key or card/fob is ready.

3. Pick up:

Once notified, visit the Facilities Services Vancouver office in Harbour Centre room 500, ensure to bring your photo ID. 

Students, visitors and contractors bring your debit or credit card to cover any refundable deposit fee or service charge where applicable.    

 

 

 

 

 

 

 

 

 

Burnaby contact:
Discovery 1, Room 1300 [Map]
Open from 8:30am until 4:00pm,
Monday to Friday
Telephone: 778.782.5448
Email: access_control@sfu.ca
Visa, Mastercard, debit and cash accepted

 

 

Surrrey contact:
Facilities Services
Open from 8:30am until 4:00pm,
Monday to Friday
Telephone: 778.782.7495


Vancouver contact:
Facilities Services - Vancouver Office Harbrour Centre, Room 500
Open from 9:00am  - 4:00pm,
Monday to Friday
Telephone: 778.782.5448
Email: FSVhelp@sfu.ca
Visa, Mastercard, debit are accepted
NOTE: Cash is not accepted in Vancouver

Additional details can be found here


PLEASE NOTE: All requested keys, cards and fobs must be picked up within 30 days of the request being processed unless prior arrangements have been made. Requisitions are held for the current semester, after week 3 of the following semester, unclaimed requisitions are audited before returning the key to inventory. If the key/card/fob is still required, an authorized access control approved signing authority will need to submit a new requisition. Photo ID is required for all transactions.

For more information review the Additional Information & Fee's page, check SFU Policy, Control of Keys and Access Cards Policy AD 1.04 and our procdedures update.

Access Control & Locksmith Services are provided by Facilities Services in Surrey & Vancouver.