Ordering Keys, Cards & Fobs

Effective key management processes are in place to maintain our database for an inventory designed for a wide range of rapidly changing university needs.

Burnaby Campus:

1. Fill out a Burnaby Card / Fob / Door Key Requisition form (for door keys/card).

Approved departmental authorities complete the requisition, ensuring that all information is filled out and that the request is authorized by the departmental signing authority. Missing or incorrect information will delay processing. For cabinet and desk keys fill out a Locksmith Work Order form including contact person, location and account information.

For details on how to complete the requisition please see our aide-mémoire. Computing Science students should review the Computing Science FAQ's.

2. Submit:

Signing authorities may submit the form electronically to access_control@sfu.ca or send via inter-campus mail to: Access Control, Discovery 1, Room 1300.

Wait time: up to 5 full business days may be required for processing the requisition depending on volume. Expect longer wait times during the beginning of each semester. When Burnaby requests are submitted via email an auto reply will provide the current turn-around time.

3. Pick up:

After the end of the wait time specified on your auto-response email, visit the Discovery 1 building, room 1300 to pick up your keys. Office hours are Monday-Friday (8:45am – 3:45pm)

Bring photo identification and funds to cover your refundable deposit fee (and service charge if applicable).  In Burnaby, we accept cash, debit, Visa and MasterCard.

Burnaby Campus Contact:

Address: Discovery 1, Room 1300 [Map]
Hours: Open from 8:45am - 3:45pm, Monday to Friday
Telephone: 778.782.5448
Email: access_control@sfu.ca
Payment: Visa, Mastercard, debit and cash accepted


Surrey Campus:

Key & card information can be found here.
Telephone: 778.782.7495


Vancouver Campus:

1. Fill out a Vancouver Card / Fob / Door Key Requisition form (for door keys/card)
.

2. Submit:

Signing authorities may submit the form electronically to fsvhelp@sfu.ca or send via inter-campus mail to Facilities Services Vancouver Harbour Centre room 500.

Wait time: up to 5 full business days may be required for processing the requisition depending on volume. Expect longer wait times during the beginning of each semester. You will be advised when to come to Harbour Centre room 500 to pick up your key once it is ready.

3. Pick up:

Once notified, visit the Facilities Services Vancouver office in Harbour Centre room 500. we are open 9:00am - 2:00pm and from 3:30pm to 4:30pm Monday to Friday

Bring photo identification and funds to cover your refundable deposit fee (and service charge if applicable).  In Vancouver, we accept cash and debit only.

Contact:

Address: Harbour Centre (HC) room 500
Hours: Open 9:00am - 2:00pm and from 3:30pm to 4:30pm Monday to Friday
Email: FSVhelp@sfu.ca
Payment: Cash and debit are accepted (no credit cards are accepted for Vancouver)
Additional details can be found here


PLEASE NOTE: All requested keys, cards and fobs should be picked up within 30 days of the request being processed unless prior arrangements have been made. We hold the key requisition for the current semester, after week 3 of the following semester we will audit unclaimed requisitions before returning the key to inventory. If the key is still required, an authorized access control approved signing authority will need to submit a new requisition. Photo ID is required for all transactions.

Access Control & Locksmith Services are provided by Facilities Services in Surrey & Vancouver.