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submit a request

Need something fixed or want to start a building project? Submit a Facilities Services request for any of our three campuses. 

Types of Requests

Learn more about how maintenance requests and project requests work. 

Examples of Routine Maintenance Requests

Air Quality

  • Stuffy environment, high humidity, dust/odors in air, or stale air

Custodial Services

Carpentry/Furniture

  • Repair classroom blinds
  • Repair damaged doors that won't shut, are hard to open, are off track, or have handles that won't turn
  • Repair windows that won't close, have latches that don't work, or have a missing /broken screens
  • Repair classroom furniture
  • Repair signs

Electrical

  • No power
  • Fire alarm going off
  • Automatic doors not working
  • Lights not working or flickering
  • Light fixtures falling down/broken
  • Light switches broken
  • Equipment not working
  • Bathroom fans not working
  • Defective outlets
  • Repair faulty plug
  • Ripped jacks or outlets
  • Request to have an electrical panel locked while the electrical service is repaired or modified
  • General repairs to electrical services

Elevators

  • Manual operation and/or lockout to accommodate construction work or furniture moving
  • Repair or maintenance beyond scheduled maintenance work

Emergency Power

  • Uninterruptable power supply repairs
  • Emergency generator servicing and repair

Fire Alarm System

  • Missing fire extinguisher
  • Fire alarm going off
  • Fire alarm repairs

General Maintenance

  • Repairs to equipment, classrooms furniture and facilities

Graffiti

  • Report graffiti location for removal

Heating/Cooling/Ventilation

  • Obnoxious fumes
  • Fume hoods not working properly
  • Too hot or too cold
  • Repairs or maintenance to AC equipment
  • Heater repairs
  • Thermostat broken
  • Poor ventilation
  • Stuffy environment or stale air
  • High humidity
  • Dust or odors in air

Lab Exhaust Air

  • Fume hood repairs
  • Fume hood alarms

Landscape

  • Request for service other than routine maintenance
  • Report trees with broken limbs, damaged shrubbery or flowerbeds

Lighting

  • Burned out or malfunctioning fluorescent light ballasts
  • Fluorescent tube replacement
  • Burned out light bulbs

Locksmith

  • Please submit all key requests, lock repairs/changes to Access Control (access_control@sfu.ca 778-782-5448)

Masonry

  • Repairs to brick, stone mortar work, and facilities

Mechanical

  • Pump not working
  • Fan not working
  • Noisy fan
  • Broken doors/gates
  • Electric motors repairs and servicing
  • Gas or diesel motors repairs and servicing
  • Heater repairs

Painting

  • Requests for touch-ups or minor requests beyond scheduled maintenance

Pest Control

  • Reported bugs, ants, skunks, mice or other unwanted "visitors"

Plumbing

  • Toilet/urinal plugged
  • Toilet running
  • Cracked toilets/sinks
  • Noisy toilets/faucets
  • Leaky faucet
  • Shower leaking
  • No water pressure
  • Drains plugged
  • Soap dispensers not working
  • Water fountains not working
  • General repairs

Recycling Services

  • Recycling containers for offices and labs
  • Paper, pop and glass recycling bins in public hallways
  • Cardboard balers and recycling depots
  • Special pickup requests

Roofing

  • Repairs to roofing components

Security System

  • Repairs to Santis/Intrusion sensors
  • Alarm going off

Safety System

  • Fume hood alarm going off

Storage of Goods

  • Sabbatical leave
  • Surplus equipment
  • Special requests

Snow Removal

  • Request for service

Vandalism

  • Reported damage due to vandalism
  • Reported graffiti location

Windows

  • Repairs to damaged windows, frames and mechanisms
  • Broken glass

Examples of Urgent Maintenance Requests

Custodial Services

  • Carpet surface spills
  • Overflowing toilets
  • Slippery floors and walkways
  • Obnoxious fumes or odours

Electrical

  • Breaker resets (e.g. resetting of breakers that trip due to power surges, outages or malfunction)

Elevators

  • People trapped in an elevator
  • Elevator malfunctions

Flooding

  • Washroom flooding
  • Plugged and overflowing toilets or drains
  • Leaking roof or pipe

Leaks

  • Pipe leaks or breaks
  • Sprinkler head leaks

Plumbing

  • Frozen water lines
  • Gas line repairs
  • Pipe leaks and/or breaks

Glass

  • Broken or damaged glass windows which compromise the security of a building or space
  • Glass on roadway (e.g. broken glass from vehicle accidents, bottles, etc.)

Hazards

  • Potholes that are a hazard to pedestrians or vehicles

Heating/Cooling

  • Uncomfortable room conditions caused by fluctuations in air temperature

Lighting

  • Burnt out lights in work areas

Personal Safety

  • Structural defects
  • Mechanical malfunctions
  • Snow or ice buildup
  • Damage caused by high winds

Odours

  • Smell of obnoxious fumes or odours (e.g. propane, natural gas, or burning odour)

Power Outage

  • Service interruption

Snow Removal

  • Hazardous surfaces
  • weather-related hazards including sleet, ice, heavy snow conditions, and/or wind-related damage

Hazardous Spills & Pollution

  • Do not attempt to determine whether a spill is a hazardous substance. If in doubt, report the spill immediately.
  • Vehicle leaking gasoline

Vandalism

  • Damage to doors and/or windows which compromise the security of a building or space

Water Supply

  • Any interruption to the supply of water to a particular area, building, classroom, etc.

Campus Service

The quickest way to receive service is using the request form above. Alternatively, email or phone our customer service desks for each campus. For questions about existing requests or projects, please have your FM- or P- number ready. 

Burnaby 

Burnaby