Financial Wellness

Facing financial hardship as a result of the COVID-19 outbreak? Government, financial sectors and the service industry are taking immediate action to address your concerns. 

The Connecting Families initiative, in partnership with Internet service providers (ISPs), helps eligible low-income Canadian families get home Internet services for $10 per month. #Canada-wide

The Government of Canada lists supports available to older adults who are facing hardship as a result of the COVID-19 crisis. #Canada-wide

The Government of Canada has provided valuable advice on managing our finances during the COVID-19 crisis. #Canada-wide

The Canadian Anti-Fraud Centre has advised the public to be aware of potential fraud associated with COVID-19 and lists reported scams and trusted resources. #Canada-wide

CanAge provides a tool that informs scams and frauds that older adults are experiencing during the COVID-19 pandemic.


The Vancouver Tenants Union is sharing information that may help older adults and caregivers facing financial difficulties due to COVID-19. #BC

Hollyburn Family Services Society helps older adult over 55 that are homeless. #BC


BC Hydro introduced a Customer Crisis Fund (CCF) in response to the COVID-19 pandemic. Customers dealing with financial crisis may be eligible for a grant payment to avoid disconnection of service. #BC 

ICBC is offering a monthly Autoplan payment plan for customers who are experiencing financial challenges due to the COVID-19 - an option of deferring their payment for up to 90 days with no penalty.

Shaw is providing free WIFI so that Canadians can stay connected to their workplace, family and friends. Look for the Shaw Go network on your mobile device and connect without a login or Shaw ID. #Canada-wide 

For older adults in Canada on Guaranteed Income Supplement, Telus's new Mobility for Good for Seniors program provides a free smartphone, plan, and 3GB of data for $25 a month, helping older adults stay connected. #Canada-wide

TELUS's new Internet for Good program is providing low income older adults in BC and Alberta with a low-cost wireless service. Your internet plan could be as little as $9.95 plus taxes per month. #BC #Alberta


File my Return is a free service that helps eligible individuals with low or fixed income do their 2019 taxes. With the service individuals will be able to file their income tax by providing personal information and answering a series of questions by phone. #Canada-wide #free-of-charge

To find a clinic in your area, select a province and city and search on the Government of Canada website. #Canada


Free Tax Clinics 

Disability Alliance BC

No walk-in service
Only for people with disability. Please email for intake instructions. #BC

First United Church

320 E Hastings St. Vancouver 
Open Mon - Fri from 9AM - 5PM. Expect wait times. Please email if you are isolated or infirm. #Vancouver

Marpole Oakridge Family Place

No walk-in service
Please email or call 778-668-3634 for intake instructions. #Vancouver

Tenth Tax Clinic

No walk-in service
Please email at or call 604-876-2181 for intake instructions. #Vancouver

The Kettle Society

No walk-in service
Please call 604-253-0669 or email ahead of time for intake instructions. #Vancouver

Richmond Centre for Disability

No walk-in service
Only for people with disability. Eligible individuals must call 604-232-2404 between May 11th and 22nd from 11AM - 3PM to book an appointment. #Richmond

Richmond Multicultural Centre Services

No walk-in service
Email or call 604-279-7160 and leave a message. You will get a call from a private number. #Richmond

Sources Community Resource Centres

882 Maple St, White Rock
Please call 604-542-4357 to make an appointment. Services are offered on Wed, Thurs, Fri from 9AM to 12PM. #White Rock

From March 16 to June 14, Rogers will be offering flexible payment options and they have ensured that they will not suspend or disconnect the accounts of the customers experiencing financial difficulties. #Canada-wide

Streaming services are offering special deals to customers during the COVID-19 pandemic:
Netflix: Free 30-day trial, $9-16/mo
Apple TV+: Free 7-day trial, $5.99/mo
Amazon Prime: Certain programs are free during free 30-day trial, $13/month