Contact Academic Advising

Have you declared a major?

If yes, please see contact information for your program/departmental advisor.

First Nations, M├ętis, or Inuit student?

For all Indigenous Student Academic Advising please visit the Indigenous Contacts within SFU page.

Choose from Three Options:

Please choose from the following three options if you have not declared a major, are a newly admitted student, or are experiencing academic difficulty.

Option 1: Live Help

This is a secure online instant messaging system where you can ask for help through chatting with an Academic Advisor just as you would use MSN or Yahoo Messenger.

Our regular LiveHelp hours are:

  • Monday-Friday: 9:00 am - 10:30 am and 1:30 pm - 3:00 pm
  • Saturday: 9:00 am - 10:30 am

In the months of March, July, and November, LiveHelp hours are extended during the peak enrollment period:

  • Monday-Friday: 9:00 am - 12:30 pm and 1:30 pm - 4:30 pm
  • Saturday: 9:00 am - 10:30am  

Please see our online advising and drop-in advising calendar for a full schedule.

Click here to go to LiveHelp.

Option 2: Drop-in Advising

Got a quick question to ask? 15-minute drop-ins are available at the following locations:

  • Student Central
  • Surrey Advising Centre for underclared students with quick program and course planning questions

Note: During the enrollment period in March, July, and November, 15-minute drop-ins at the Burnaby Campus are replaced with 15-min bookable appointments.  Please book your 15-minute appointment through Registrar and Information Services (778.782.6930).  Regular drop-ins are not available during these times.

For specific dates and times, please see our online advising and drop-in advising calendar.

When attending a drop-in please keep in mind the following:

  • You must bring your SFU Student ID to reserve a spot
  • You can apply for a drop-in time no earlier than thirty minutes before the start of the drop-in advising period.


  • You are not guaranteed a drop-in time.
  • Each student's eligibility for a drop-in time will be determined by the Academic Advisor.
  • If there are more students than available drop-in times, a random draw may be held.
  • Drop-in times are subject to change without notice.

Option 3: Book an Appointment

Phone 778.782.6930

To ensure that you see the right advisor for your needs, please consult the following and request that you be booked with either a Special, Student or Professional Academic Advisor as appropriate:

See a Special Advisor (retired SFU faculty member) if you wish to discuss:

  • academic difficulty
  • academic standing and continuance (OAP, CAP, RTW)
  • withdrawals under extenuating circumstances (WE)
  • readmission after being required to withdraw

See a Student Advisor (3rd/4th year peer advisor) if you wish to discuss:

  • selection of degree(s), program(s), and/or certificate(s) *
  • program admission for undeclared students and students who wish to change programs **
  • meeting lower division program requirements for a major, minor, or extended minor
  • course selection
  • referrals for resources available around campus (eg, Student Learning Commons,
    Co-op, etc.)

See a professional Academic Advisor if you wish to discuss:

  • any issue or concern you would normally see a Special Advisor and a Student Advisor about
  • pre-law, pre-med, and other professional studies
  • letters of permission
  • course repeats and withdrawals (including withdrawals under extenuating circumstances)

* excluding: upper division questions, graduation, honours, second degrees, and post-baccalaureate diplomas (see the department)
**excluding: Engineering Science, Interactive Arts and Technology, and Contemporary Arts programs (see the department)