How can I reach IRCC with questions?

You may reach IRCC via its  Client Support Call Centre , although call volumes are high and technical difficulties may occur, which could make reaching an agent more challenging than usual. You may still access pre-recorded information and check application status using the automated phone services via the Client Support Centre.  

Tips when contacting the IRCC Client Support Centre by phone 

• Contact IRCC via phone at 1-888-242-2100
• The call centre is open Monday to Friday, 9 am to 4 pm in your local time (The phone call must be made within Canada) 
• Navigate through the automated system by pressing 3-4-1-0 to speak to an agent 
• Agents are available 8am-4pm local time. Calling early in the morning may help to reduce wait times 
• You may need to make several consecutive attempts in order to be placed in the queue to speak with an agent -- if the lines are very busy you might not be placed in the queue on your first try 
• Once you are in the queue, be prepared to wait on hold for some time 
• Take detailed notes of the conversation, including the name and agent number of the person you speak with and the advice you receive, for your records 

Contact IRCC for case-specific enquiries

You may also continue to contact IRCC using their online web form for case-specific enquiries.