Business Analysis: Critical Thinking and Problem-Solving
In this course you will differentiate between analytical thinking and problem-solving techniques. You'll explore creative thinking, systems thinking, decision trees and root cause analysis. You will also learn to work with stakeholders to help them understand the impact of proposed changes.
Your work as an analyst will generally result in significant organizational change. Identifying the potential effects of your recommended solutions will enable you to help organizations adapt and embrace change.
IIBA professional development hours: 14
Register for a course at any time, with the option to apply to a program later.
- Sat, Jan 6, 8:30 a.m. – 4:30 p.m. Pacific Time (virtual class)
- Sat, Jan 13, 8:30 a.m. – 4:30 p.m. Pacific Time (virtual class)
- Sat, Jun 15, 8:30 a.m. – 4:30 p.m. Pacific Time (virtual class)
- Sat, Jun 22, 8:30 a.m. – 4:30 p.m. Pacific Time (virtual class)
- Sat, Jan 11, 8:30 a.m. – 4:30 p.m. Pacific Time (virtual class)
- Sat, Jan 18, 8:30 a.m. – 4:30 p.m. Pacific Time (virtual class)
What you will learn
After completing this course, you should be able to do the following:
- Apply techniques for decision-making and analysis to business problems and solutions
- Evaluate how change impacts a business from a holistic perspective
- Assess acceptance and evaluation criteria to choose the solution that adds the most value to an organization
- Validate that proposed solutions best support fundamental business principles and practices
- Model possible consequences of a variety of decision matrices that best align with the needs of stakeholders
How you will learn and be evaluated
- Prepare to spend 6–10 hours per week on coursework
- Expect reading, exercises, group discussions, case studies and presentations
You will be evaluated on a Pass/Fail basis on:
- Individual or group projects and presentations
- Participation and attendance
To graduate with the Business Analysis Certificate, successfully pass all nine courses.
Course fees do not include textbooks. We recommend you purchase your textbook as soon as you’ve registered. We will provide additional course materials online.
A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide v3). Available through the IIBA website. We will expect you to have read the textbook, as this course will reference relevant chapters.
For online courses, you will need a computer with audio and microphone that is connected to the internet. Canvas is the online system that will be used for the course. For more information and online support, visit Online Learning.
Note: To participate in this course, please be sure to use a computer capable of running Office 365.