BAC125

Business Analysis: Critical Thinking and Problem-Solving

In this course you will differentiate between analytical thinking and problem-solving techniques. You'll explore creative thinking, systems thinking, decision trees and root cause analysis. You will also learn to work with stakeholders to help them understand the impact of proposed changes.

Your work as an analyst will generally result in significant organizational change. Identifying the potential effects of your recommended solutions will enable you to help organizations adapt and embrace change.

IIBA professional development hours: 14
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This course is available at the following time(s) and location(s):

This course is available at the following time(s) and location(s):

Campus Session(s) Instructor(s) Cost Seats available  
Online - Shivaji Kumar $860.00 25 Register

Course schedule: Classes run online from 8:30 a.m. to 4:30 p.m. Pacific Time.

What will you learn?

After completing this course, you should be able to do the following:

  • Apply techniques for decision-making and analysis to business problems and solutions
  • Evaluate how change impacts a business from a holistic perspective
  • Assess acceptance and evaluation criteria to choose the solution that adds the most value to an organization
  • Validate that proposed solutions best support fundamental business principles and practices
  • Model possible consequences of a variety of decision matrices that best align with the needs of stakeholders

How will you learn?

The course features a wide variety of instructional techniques, including facilitated group discussions, thought-provoking exercises that encourage experimentation and analysis, and instructor presentations of theory and best practices.

You will complete regular course reading and participate in exercises, group discussions, case studies and presentations.

How will you be evaluated?

We’ll evaluate your performance in this course on a pass/fail basis using a combination of in-class or take-home assignments, individual or group projects, presentations, participation and attendance. We expect you to participate in discussions and activities and complete all assignments.

Textbooks and learning materials

To complete the Business Analysis Certificate program you will need to pass all nine courses. You will also be expected to have read A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide v3), which you can purchase through the IIBA website. In this course, we will reference relevant chapters of the BABOK® Guide.

Hardware and software requirements

You will need a computer that is connected to the internet so that you can access Canvas, our online course management system. You can check if your browser is compatible with Canvas by accessing Canvas guides here. We recommend you use Google Chrome or Firefox.

Also, you will need to enable your computer’s audio and microphone to participate in live sessions offered through Zoom Meetings.

You can find more information on our About Online Learning page. 

Note: To participate in this course, please be sure to use a computer capable of running Office 365. 

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