Business Analysis: Critical Thinking and Problem-Solving

In this course you will gain an understanding of the impact of organizational culture, politics and personal motivation. You will also learn to apply structured techniques for problem solving, creative thinking, decision making and analysis.

Your work as an analyst will generally result in significant organizational change. Identifying the potential effects of your recommended solutions will enable you to help the organization adapt.

Location update: Due to the COVID-19 situation, courses scheduled to start before August 31 in Vancouver or Surrey will move to online-supported delivery.

This course is available at the following time(s) and location(s):

Campus Session(s) Instructor(s) Cost Seats available  
Vancouver 2 Halia Valladares $860.00 24 Register
Vancouver 2 TBA $860.00 25 -

What will you learn?

After completing this course, you should be able to do the following:

  • Use critical thinking techniques to analyze situations and identify alternative solutions
  • Apply techniques for decision analysis and decision-making
  • Explain the role of corporate culture in how teams are formed, processes are implemented and projects are conducted
  • Explain fundamental business principles and best practices, as well as how to incorporate them into the chosen solution
  • Ensure that the solution supports fundamental business principles and best practices
  • Identify success criteria for the stakeholder groups involved in your initiative and manage expectations by applying the skills developed in this course
  • Prepare a change management plan, taking into consideration the organizational context into which the change will be introduced

How will you learn?

The course features a wide variety of instructional techniques, including facilitated group discussions, thought-provoking exercises that encourage experimentation and analysis, and instructor presentations of theory and best practices.

You will complete regular course reading and participate in exercises, group discussions, case studies and presentations.

How will you be evaluated?

We’ll evaluate your performance in this course on a pass/fail basis using a combination of in-class or take-home assignments, individual or group projects, presentations, participation and attendance. We expect you to participate in discussions and activities and complete all assignments.

Textbooks and learning materials

To complete the Business Analysis Certificate program you will need to pass all nine courses. You will also be expected to have read A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide v3), which you can purchase through the IIBA website. In this course, we will reference relevant chapters of the BABOK® Guide.

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