Business Process Analysis

Become more process-aware and improve your understanding of how organizations use business processes to enhance operational effectiveness. In this course, you’ll learn how successful business analysts communicate and build effective business process models.

You’ll use a variety of modelling techniques, including: Business Process Model and Notation (BPMN), use cases, use case diagrams, and activity diagrams from the Unified Modeling Language (UML) to analyze business needs and assess capability gaps in order to recommend solutions.

Through the course, you’ll begin to explore how to strategically align business processes with an organization’s mission in order to drive key decisions and achieve desired outcomes.

IIBA professional development hours: 14
See other eligible courses.

This course is available at the following time(s) and location(s):

This course is available at the following time(s) and location(s):

Campus Session(s) Instructor(s) Cost Seats available  
Online - Kamal Masri $860.00 24 Register

Course schedule: Classes run online from 8:30 a.m. to 4:30 p.m. Pacific Time.

What will you learn?

After completing this course, you should be able to do the following:

  • Analyze business process tasks to identify strengths, inefficiencies and gaps within an organization
  • Create a business process that aligns with organizational needs
  • Validate the accuracy of the business process outcomes and ensure that stakeholders requirements are met
  • Draw a business process model using industry-standard diagramming tools
  • Analyze a business process change to ensure that it aligns with organizational goals
  • Integrate the business process model at an enterprise level to align with an organization’s direction

How will you learn?

The course features a wide variety of instructional techniques, including facilitated group discussions, thought-provoking exercises that encourage experimentation and analysis, and instructor presentations of theory and best practices.

You will complete regular course reading and participate in exercises, group discussions, case studies and presentations.

How will you be evaluated?

We’ll evaluate your performance in this course on a pass/fail basis using a combination of in-class or take-home assignments, individual or group projects, presentations, participation and attendance. We expect you to participate in discussions and activities and complete all assignments.

Textbooks and learning materials

To complete the Business Analysis Certificate program you will need to pass all nine courses. You will also be expected to have read A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide v3), which you can purchase through the IIBA website. In this course, we will reference relevant chapters of the BABOK® Guide.

Hardware and software requirements

You will need a computer that is connected to the internet so that you can access Canvas, our online course management system. You can check if your browser is compatible with Canvas by accessing Canvas guides here. We recommend you use Google Chrome or Firefox.

Also, you will need to enable your computer’s audio and microphone to participate in live sessions offered through Zoom Meetings.

You can find more information on our About Online Learning page. 

Note: To participate in this course, please be sure to use a computer capable of running Office 365. 

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