campus support services

Campus safety, parking, food, bookstores and other services are essential to making the university a great place to learn, study and work. See our list of VPFA on-campus services below to find out how we can help you!

bookstore & spirit shop

ACCESS: IN-PERSON AND ONLINE

bookstore

  • The SFU Bookstore will offer both physical and digital delivery options for textbooks through their comprehensive online portal on their website where students can browse and find the texts that instructors have carefully chosen for their courses.

  • The SFU Bookstore and Spirit Shop is open to the public on Burnaby Campus from Monday - Friday 10:00 am - 4:30 pm.

spirit shop

  • You can also browse gifts and spirit wear in person at the Bookstore and Spirit Shop on Burnaby Campus.

  • The SFU Spirit Shop is also available online to ship SFU spirit wear, gifts and locally made products anywhere in the world with free shipping in Canada for purchases over $50.

For hours of operation along with other information, please visit: Bookstore and Spirit Shop

campus public safety

ACCESS: PHONE

emergency contact information

  • For an Emergency on campus, dial 911.
  • Urgent assistance is available 24/7 at each of our campuses – Call 778-782-4500
  • Fire and emergency safety routes will be posted in all classrooms and buildings. Please familiarize yourself with emergency exits and procedures so you’ll know what to do in case of emergency.
  • For more information visit: Campus Safety and Security

safe walk

A reminder that Safe Walk will continue to be available to students, staff and faculty.

  • The Safe Walk Program provides SFU community members with a Campus Security escort to support safe travel on campus 24/7.
  • To request a Safe Walk escort: Call the Campus Security non-emergency line: 778-782-7991
  • You can request a Safe Walk to anywhere on SFU property.
  • Burnaby campus: Request a Safe Walk to anywhere on campus
  • Surrey campus: Request an escort to nearby transit stops
  • Vancouver campus: Safe Walk is offered in a two-block radius, to the nearest bus stop, or between buildings until 10:30 p.m. Note that 611 Alexander has a taxi-voucher Safe Walk program run by the Contemporary Arts Technologist. Vouchers can be obtained at their office near the main doors
  •  For more information, visit: Safe Walk

first aid

  • For minor injuries, call Campus Security, or if an injured person can walk, proceed to the nearest first aid facility located at all three campuses.

campus safety guides

  • There are a number of helpful Campus public Safety guides covering a number of topics such as: wildlife, controlled substances, harassment, scams and fraud, theft prevention and students in distress guides. For more information visit: Safety Guides

srs access control services (for keys, cards and fobs)

  • Access Control is now open in-person for staff, faculty and students without an appointment. 
  • For more information visit: Keys, Cards and Fobs

computer labs

ACCESS: IN-PERSON AND ONLINE

online

Off-campus access to lab computers

in-person

WMC 2502:
Open Monday - Friday, 8 a.m.-8 p.m.

For more information regarding access to in-person computer labs, including up-to-date hours of operation, see our hours.

For more information on the IT Services website visit: Computer Labs

document solutions

ACCESS: IN-PERSON AND ONLINE

In-person Document Solutions services on the Burnaby campus are now available along with online services to meet the print and digital needs of the community including decals, signage, posters, design support and more.

For more information please visit: Document Solutions

facilities services

ACCESS: IN-PERSON

ventilation

  • SFU Facilities Services ensures that building ventilation (HVAC) systems (including classrooms and learning areas) are operating and maintained in accordance with WorkSafeBC requirements and relevant ASHRAE Standards for indoor air quality.
  • SFU has adopted all best practice recommendations from ASHRAE including maximizing outdoor air flow and using hospital grade ventilation filters. 
  • All classroom and learning areas’ air systems are flushed at the beginning of each day to ensure each area is ready for use.

cleaning

  • Facilities Services maintains a clean environment through routine cleaning processes 
  • To submit a facilities service request, submit a Service Request

Construction/ renovation work happens throughout the year in various locations across all three campuses. For more information please visit: Facilities Services

food

ACCESS: DINE-IN

burnaby

  • SFU Food is here to provide you with healthy, local and fresh options across Burnaby Mountain.
  • New Dining Commons with 10 additional stations opens in September 2022.

  • 24/7 dining hall services are available.

  • For a comprehensive list of all available dining options and hours of operation on Burnaby Mountain, including UniverCity, visit our website for more information

vancouver

it service desk

ACCESS: PHONE, EMAIL, IN-PERSON AND ONLINE

Get help

  • Committed to improving the digital experience through ServiceHub, the new, streamlined support and ticketing system.
  • Follow @SFU_IT on Twitter for the latest system updates or announcements
  • Check the IT Services outage calendar for timelines on planned system maintenance or outages
  • Visit in-person Service Desks on all three campuses

Learn more 

meetings, events and conference services

ACCESS: IN-PERSON AND VIRTUAL

Off-campus access to lab computers

Meeting, Event, and Conference Services are available to serve both virtual (including 3D virtual spaces, Zoom webinars, and digital conferences) and in-person needs, both indoor and outdoor, for the SFU community.

For more information, please visit: Meetings, Events and Conference Services

parking & sustainable mobility

ACCESS: ONLINE AND PHONE

parking

  • Parking & Sustainable Mobility Services uses a user-friendly parking system with numerous parking options, including a new 10-day FlexPass parking option for commuters visiting campus two to three times per week, but do not wish to purchase a monthly or term permit.

    • Hourly and daily parking can be purchased digitally via Honk Contactless Parking through your web browser or through the Honk parking app.

    • This system uses license plate recognition software that eliminates the need for paper or sticker parking passes or permits.

    • Permits for students, staff and faculty, as well as external staff, will now be issued digitally through the parking website.

    • Parking pay stations that issue paper tickets are currently still available for hourly or daily parking but won’t accept cash or coins.

  • At the Surrey campus, there is a designated parking area for the SFU permit holders to use on P3 of the Central City Mall parkade.

Sustainable mobility

  • Shuttle service on the Burnaby campus is operating to serve you.

  • Evo, Modo, Lyft and Uber will all be available on the Burnaby campus, as will places to lock up your bike including our bike cage. Please contact Parking and Sustainable Mobility to register for access to the bike cage.

For more information and to register for parking, please visit: Parking

wayfinding on campus

ACCESS: ONLINE

sfu snap

  • Created by students, for students, SFU Snap app provides students with the information they need to easily plan their campus experience.
    • Access personalized information including course schedules, exams and upcoming Canvas assignments plus your library record.
    • Also find room locations, consult transit schedules and explore campus services like dining and parking.
    • The Snap App is available to download for free on the App Store

room finder

  • For room finding on a desktop, check out Room Finder.

universal washrooms

  • SFU Snap and Room Finder allows users to see the locations of washrooms across SFU’s three campuses as well as filter results to search specifically for accessible and inclusive washrooms. 
  • Fore more information, visit: Washroom Search