campus support services

Off-campus access to lab computers

WMC 2502:
Open Monday - Friday, 8 a.m.-8 p.m.

For more information regarding access to in-person computer labs, including up-to-date hours of operation, see our hours.

• For repairs or maintenance to campus buildings, grounds, utilities or equipment, Submit a Facilities Services Request. 
• Types of routine maintenance requests include: air quality / HVAC, custodial services, elevators, electrical, snow removal, plumbing, etc. 
• For more information, see Routine Maintenance Requests.

• Urgent maintenance requests warrant immediate response to mitigate the situation before conditions escalate or worsen.
• Power outages, flooding or gas leaks should be reported immediately by phone to the Facilities Service Desk at:
  • 8:00 a.m. - 4:15pm (Monday - Friday) - Facilities Service Desk: 778.782.3582
  • After hours (Weekend & Holidays) - Campus Security: 778.782.3100

• SFU Food is here to provide you with healthy, local and fresh options across Burnaby Mountain.

• 24/7 Dining Commons services are available with 10 additional stations added in 2022.

• For a comprehensive list of all available dining options and hours of operation on Burnaby Mountain, including UniverCity, visit our website for more information

Nemesis Coffee Gastown

• Committed to improving the digital experience through ServiceHub, the new, streamlined support and ticketing system.
• Follow @SFU_IT on Twitter for the latest system updates or announcements
• Check the IT Services outage calendar for timelines on planned system maintenance or outages
• Visit in-person Service Desks on all three campuses

Learn more 

• Parking & Sustainable Mobility Services uses a user-friendly parking system with numerous parking options, including a new 10-day FlexPass parking option for commuters visiting campus two to three times per week, but do not wish to purchase a monthly or term permit.

  • Hourly and daily parking can be purchased digitally via Honk Contactless Parking through your web browser or through the Honk parking app.

  • This system uses license plate recognition software that eliminates the need for paper or sticker parking passes or permits.

  • Permits for students, staff and faculty, as well as external staff, will now be issued digitally through the parking website.

  • Parking pay stations that issue paper tickets are currently still available for hourly or daily parking but won’t accept cash or coins.

• At the Surrey campus, there is a designated parking area for the SFU permit holders to use on P3 of the Central City Mall parkade.

• Shuttle service on the Burnaby campus is operating to serve you.

• Evo, Modo, Lyft and Uber will all be available on the Burnaby campus, as will places to lock up your bike including our bike cage. Please contact Parking and Sustainable Mobility to register for access to the bike cage.

• Thirty Evolve e-bikes are available to ride on Burnaby Mountain 24 hours a day, seven days a week. The electric pedal-assist bikes can be found at nine designated parking stations strategically located across campus, including outside student residences to the west and in the UniverCity neighbourhood to the east.

  For more info visit: Parking & Sustainable Mobility's Bike Share Page

• Created by students, for students, SFU Snap app provides students with the information they need to easily plan their campus experience.
  • Access personalized information including course schedules, exams and upcoming Canvas assignments plus your library record.
  • Also find room locations, consult transit schedules and explore campus services like dining and parking.
  • The Snap App is available to download for free on the App Store

• For room finding on a desktop, check out Room Finder.

• SFU Snap and Room Finder allows users to see the locations of washrooms across SFU’s three campuses as well as filter results to search specifically for accessible and inclusive washrooms. 
• For more information, visit: Washroom Search