Emails from SFU (firstname.lastname@example.org) sent to or forwarded to any email accounts hosted by Microsoft are sometimes identified as spam and delivered to junk mail folders, or not delivered at all.
Affected email addresses include @hotmail.com, @outlook.com, @live.com and @live.ca. SFU emails sent to other addresses, such as Gmail, Shaw, Telus, etc., are normally not affected, although we cannot guarantee that you will receive SFU email from any external email service.
Please check your junk mail folder for any messages from SFU that you are expecting. If an SFU message is found in your junk folder, please indicate that the email is "Not Junk," to increase the chance that future SFU emails will be delivered to your inbox. See full instructions for "safe sender" marking below.
How to mark your SFU email as safe
Depending on your email service, the steps to mark SFU as a safe sender will vary slightly; for example, you may need to create a filter. Here are the steps for Gmail and Yahoo.
- Click on the down arrow in the search box at the top of any Gmail page.
- Type "sfu.ca" into the From field. Click Create filter with this search in the bottom right.
- Check the Never send it to Spam box. Click Create filter. You may also opt to click on the Also apply filter to X matching conversations if you have emails from SFU that are in your Spam.
- Click on the gear icon in the top right, and select Settings from the drop-down menu.
- Click on Filters on the left and then click Add.
- Type "SFU" as the Filter name. In the From field, select contains and type "sfu.ca" in the second box. In the section under Then move the messages to this folder, select Inbox. Click Save.
- Back in the Settings window, click Save.