Business Analysis: Team Dynamics and Leadership

The business analyst’s ability to collaborate with a wide range of stakeholders is critical to the success of their work. This course will provide you with the understanding and experience needed to apply the skills that foster strong communication and effective collaboration across all groups.

Core topics include personality styles and team dynamics, the value of collaboration and teamwork, and the impact of effective leadership and influence.

IIBA professional development hours: 14
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This course is available at the following time(s) and location(s):

This course is available at the following time(s) and location(s):

Campus Session(s) Instructor(s) Cost Seats available  
Online - Jim Brosseau $860.00 21 Register

Course schedule: Classes run online from 8:30 a.m. to 4:30 p.m. Pacific Time.

What will you learn?

After completing this course, you should be able to do the following:

  • Recognize communication preferences of others to engage and collaborate more effectively as a business analyst
  • Develop positive relationships with people through appreciation of diversity as potential strengths
  • Recognize the characteristics of a high-performing team
  • Evaluate situations to identify the most appropriate action to achieve effective team dynamics and in turn, meet organizational needs
  • Lead teams and other stakeholders toward agreed-upon goals
  • Apply appropriate behaviours based on the context and needs of the situation to achieve desired outcomes
  • Design a plan to implement a business analysis project scope
  • Mitigate the impact of change on work culture through appropriate involvement of key stakeholders
  • Assess the dynamics of negotiation and the skills required for influencing and reaching collaborative decisions

How will you learn?

The course features a wide variety of instructional techniques, including facilitated group discussions, thought-provoking exercises that encourage experimentation and analysis, and instructor presentations of theory and best practices.

You will complete regular course reading and participate in exercises, group discussions, case studies and presentations.

How will you be evaluated?

We’ll evaluate your performance in this course on a pass/fail basis using a combination of in-class or take-home assignments, individual or group projects, presentations, participation and attendance. We expect you to participate in discussions and activities and complete all assignments.

Textbooks and learning materials

To complete the Business Analysis Certificate program you will need to pass all nine courses. You will also be expected to have read A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide v3), which you can purchase through the IIBA website. In this course, we will reference relevant chapters of the BABOK® Guide.

Hardware and software requirements

You will need a computer that is connected to the internet so that you can access Canvas, our online course management system. You can check if your browser is compatible with Canvas by accessing Canvas guides here. We recommend you use Google Chrome or Firefox.

Also, you will need to enable your computer’s audio and microphone to participate in live sessions offered through Zoom Meetings.

You can find more information on our About Online Learning page. 

Note: To participate in this course, please be sure to use a computer capable of running Office 365. 

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