Requirements Elicitation, Communication and Management

Develop techniques to draw and analyze data from stakeholders in order to produce a business solution that meets requirements.

You'll learn to use a variety of elicitation techniques to identify the characteristics of the problem and the changes required to implement the best solution in response to business needs.

You will also learn to communicate possible solutions by collaborating and engaging with stakeholders to gain consensus and manage the solution implementation process, thus providing ongoing value to the organization.

IIBA professional development hours: 14


Location: Online
Duration: 2 days
Tuition: $860
Can be applied to:
Business Analysis Certificate

Upcoming Offerings

Register for a course at any time, with the option to apply to a program later.

Start Date
Seats Available
Start DateSat, May 27, 2023
  • Sat, May 27, 8:30 a.m. – 4:30 p.m. Pacific Time (virtual class)
  • Sat, Jun 3, 8:30 a.m. – 4:30 p.m. Pacific Time (virtual class)
Seats Available25
Start DateSat, Dec 9, 2023
  • Sat, Dec 9, 8:30 a.m. – 4:30 p.m. Pacific Time (virtual class)
  • Sat, Dec 16, 8:30 a.m. – 4:30 p.m. Pacific Time (virtual class)
Seats Available25

What you will learn

After completing this course, you should be able to do the following:

  • Analyze the management elicitation process to solve a business problem
  • Apply elicitation techniques with stakeholders to identify the characteristics of the change needed
  • Apply communication techniques to engage stakeholders in the elicitation process
  • Assess the impact of potential solutions on the current state of the business
  • Prioritize requirements according to business needs and their relative importance to stakeholders
  • Create a change strategy that aligns and responds to overall business needs
  • Evaluate life-cycle management techniques that provide ongoing value to the business

How you will learn and be evaluated

  • Prepare to spend 6–10 hours per week on coursework
  • Expect reading, exercises, group discussions, case studies and presentations

You will be evaluated on a Pass/Fail basis on:

  • Assignments
  • Individual or group projects and presentations
  • Participation and attendance

To graduate with the Business Analysis Certificate, successfully pass all nine courses.

Learning Materials

Course fees do not include textbooks. We recommend you purchase your textbook as soon as you’ve registered. We will provide additional course materials online.

Required textbook:

A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide v3). Available through the IIBA website. We will expect you to have read the textbook, as this course will reference relevant chapters.

Technical Requirements

For online courses, you will need a computer with audio and microphone that is connected to the internet. Canvas is the online system that will be used for the course. For more information and online support, visit Online Learning.

Note: To participate in this course, please be sure to use a computer capable of running Office 365. 

Professional development credits

SFU is an Endorsed Education Provider (EEP™) with the International Institute of Business Analysis™ (IIBA®). This course can be applied towards professional development hours for the Certified Business Analysis Professional™ (CBAP®) designation.