Requirements Elicitation, Communication and Management

Develop techniques to draw and analyze data from stakeholders in order to produce a business solution that meets requirements.

You'll learn to use a variety of elicitation techniques to identify the characteristics of the problem and the changes required to implement the best solution in response to business needs.

You will also learn to communicate possible solutions by collaborating and engaging with stakeholders to gain consensus and manage the solution implementation process, thus providing ongoing value to the organization.

IIBA professional development hours: 14
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This course is available at the following time(s) and location(s):

This course is available at the following time(s) and location(s):

Campus Session(s) Instructor(s) Cost Seats available  
Online - Halia Valladares $860.00 22 Register

Course schedule: Classes run online from 8:30 a.m. to 4:30 p.m. Pacific Time.

What will you learn?

After completing this course, you should be able to do the following:

  • Analyze the management elicitation process to solve a business problem
  • Apply elicitation techniques with stakeholders to identify the characteristics of the change needed
  • Apply communication techniques to engage stakeholders in the elicitation process
  • Assess the impact of potential solutions on the current state of the business
  • Prioritize requirements according to business needs and their relative importance to stakeholders
  • Create a change strategy that aligns and responds to overall business needs
  • Evaluate life-cycle management techniques that provide ongoing value to the business

How will you learn?

The course features a wide variety of instructional techniques, including facilitated group discussions, thought-provoking exercises that encourage experimentation and analysis, and instructor presentations of theory and best practices.

You will complete regular course reading and participate in exercises, group discussions, case studies and presentations.

How will you be evaluated?

We’ll evaluate your performance in this course on a pass/fail basis using a combination of in-class or take-home assignments, individual or group projects, presentations, participation and attendance. We expect you to participate in discussions and activities and complete all assignments.

Textbooks and learning materials

To complete the Business Analysis Certificate program you will need to pass all nine courses. You will also be expected to have read A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide v3), which you can purchase through the IIBA website. In this course, we will reference relevant chapters of the BABOK® Guide.

Hardware and software requirements

You will need a computer that is connected to the internet so that you can access Canvas, our online course management system. You can check if your browser is compatible with Canvas by accessing Canvas guides here. We recommend you use Google Chrome or Firefox.

Also, you will need to enable your computer’s audio and microphone to participate in live sessions offered through Zoom Meetings.

You can find more information on our About Online Learning page. 

Note: To participate in this course, please be sure to use a computer capable of running Office 365. 

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