Communication and Helping Skills
As a first responder, you’re regularly called upon to assist those impacted by a critical event, including members of the public, as well as colleagues. This course breaks down the basic concepts and skills involved in communication and helping others. You will learn interpersonal communication principles and methods including skills such as empathy, clarifying, summarizing and paraphrasing. This course will also introduce the helping process, and the principles of helping (self-determination, equal relationships, dignity and respect) as well as the differences between counselling and helping skills.
Register for a course at any time, with the option to apply to a program later.
What you will learn
By the end of the course, you will be able to:
- Define and identify elements and functions of interpersonal communication
- Identify listening styles, perceptions and related barriers to active listening
- Explain the role of verbal and nonverbal expression in interpersonal communication
- Demonstrate sensitivity techniques to assist in communication with diverse cultures
- Summarize the importance of good communications skills during a crisis
- Demonstrate the skills necessary to effectively de-escalate a person in crisis
How you will learn and be evaluated
- Prepare to spend 6–8 hours per week on coursework
- Expect reading and other assignments on a weekly basis
- Plan to access the course at least once every few days to keep up with your work and group assignments
You will be evaluated on:
- Participation in online discussions
To apply this course towards the program certificate, you must achieve a minimum grade of C.
No textbook is required. We will provide all course materials online.
For online courses, you will need a computer with audio and microphone that is connected to the internet. Canvas is the online system that will be used for the course. For more information and online support, visit Online Learning.