Communication and Helping Skills

As a first responder, you’re regularly called upon to assist those impacted by a critical event, including members of the public, as well as colleagues. This course breaks down the basic concepts and skills involved in communication and helping others. You will learn interpersonal communication principles and methods including skills such as empathy, clarifying, summarizing and paraphrasing. This course will also introduce the helping process, and the principles of helping (self-determination, equal relationships, dignity and respect) as well as the differences between counselling and helping skills.

This course is available at the following time(s) and location(s):

Campus Session(s) Instructor(s) Cost Seats available  
Online - Nycole Harding $350.00 27 Register
Online - - TBD $350.00 30 Register

Schedule clarification: Online courses begin on the first date listed and end six days after the last date listed. The interim dates/times are not your actual online class times.

What will I learn?

By the end of the course, you will be able to:

  • Define and identify elements and functions of interpersonal communication
  • Identify listening styles, perceptions and related barriers to active listening
  • Explain the role of verbal and nonverbal expression in interpersonal communication
  • Demonstrate sensitivity techniques to assist in communication with diverse cultures
  • Summarize the importance of good communications skills during a crisis
  • Demonstrate the skills necessary to effectively de-escalate a person in crisis

How will I learn?

  • Assignments
  • Participation in online discussions
  • Examinations

Hardware and software requirements 

We deliver this course using SFU's online course management system, Canvas. You will receive course details and Canvas access instructions on the first day of the course. You can check if your browser is compatible with Canvas here.

New to online learning? See About Online Learning for helpful videos and additional information.

Learning materials

You will access course materials online using Canvas