Strategies and Tools for Online Engagement

This course will teach you to create social media and online engagement campaigns that engage people in new types of conversation, sustain participation over time, and host online dialogue. You'll also learn how to use social media for outreach and community engagement, and consider how to integrate mobile communication into your participation strategy.

You'll be able to use these tools in projects that use both online and face-to-face communication.

This course was formerly called Social Media and Online Engagement.


Location: Online
Duration: 2 days
Tuition: $540
Can be applied to:
Dialogue and Civic Engagement Certificate

Upcoming Offerings

Register for a course at any time, with the option to apply to a program later.

Start Date
Seats Available
Start DateTue, Oct 29, 2024
  • Tue, Oct 29, 8:30 a.m. – 4:00 p.m. Pacific Time (virtual class)
  • Wed, Oct 30, 8:30 a.m. – 4:00 p.m. Pacific Time (virtual class)
Seats Available21

What you will learn

After completing this course, you’ll be able to do the following:

  • Define objectives for your online engagement strategies
  • Begin to write content appropriate for social media public participation projects and understand the importance of two-way communication in this medium
  • Describe qualities of online facilitation
  • Describe best practices for supporting a quality experience for online participants
  • Identify participation barriers for digital environments and explore approaches to increase equity and inclusion
  • Craft a basic online strategy to engage people at all depths of involvement and at various stages of the project

How you will learn and be evaluated

  • Advance readings
  • Assignments to be completed outside of scheduled class times
  • Class discussion and participation
  • Case studies
  • Lectures

You will be evaluated on:

  • Class participation

Learning Materials

No textbook is required. We will provide all course materials online.

Technical Requirements

For online courses, you will need a computer with audio and microphone that is connected to the internet. Canvas is the online system that will be used for the course. For more information and online support, visit Online Learning.