Frequently Asked Questions

Has my SFU email address changed?
No; your SFU email address and associated aliases (e.g., will still receive messages as they did before. However, please note that the email address that you send from is now based on the Preferred Email setting in the SFU Directory ( For detailed instructions on how to change this setting, see this page.

Can I change my display name in my SFU Mail account?
Yes; you can change it in ( For detailed instructions, see this page.

Why won't my Emailed Contacts automatically populate in the To, Cc, or Bcc fields in the SFU Mail web application?
In, Once your Emailed Contacts have migrated over to your SFU Mail account, you will notice that they are placed under "Other Contacts". To ensure that they are included in the autocomplete search while you are typing in an email address in the To, Cc, or Bcc fields, do the following:

  1. Go to the People module via the waffle menu on the top left of the web application.
  2. Click the small "down" arrow beside Your Contacts.
  3. Right click on Emailed Contacts and choose "Move to 'Your Contacts'". Emailed Contacts will then be moved out of Other contacts, and up one level under Your Contacts.

How do I turn off "grouped" messages, i.e., conversation view in the SFU Mail web interface?
On the Inbox or any other folder, click the small "down" arrow to bring up a menu. Go to "Show as" and choose "Messages".

Can I still send to maillists and manage them?
Yes; SFU Maillist is an application that's separate from the email system, and will remain unaffected. You can still send messages and manage maillist settings.

Can I still access SFU Connect?

Yes, SFU Connect's web client ( is available for reference purposes. It will be retired on March 4, 2019.

For more information regarding setup and usage of SFU Mail, see our Self-Help Documentation.