Display Name and Sender Address (For Students)
Your display name and sender address in SFU Mail are obtained from your SFU Directory settings (https://www.sfu.ca/sfuds). Please note that changes in the SFU Directory Service may take up to two hours to appear in SFU Mail.
Verify the visibility setting of your email address in the SFU Directory -- do this first!
Please note that your email address visibility setting will control how your Display Name and Preferred Email settings in the SFU Directory (https://www.sfu.ca/sfuds) will be shown in SFU Mail. It does not, however, control whether you are listed in the SFU Mail Global Address List (GAL), as the GAL will only contain staff, faculty, and sponsored accounts -- not students.
1. Type www.sfu.ca/sfuds into your browser's address bar. If you are logged in as a guest, login with your student account for full access by clicking the Login button.
2. Once you are logged in, click [ Edit My Entry ] in the top right hand corner of the screen.
3. In the Access Control drop down menu, select your preferred level of visiblity for your SFU Directory entry.
The following scenarios will occur depending on the visibility setting you set in the Access Control drop down menu:
If you set Access Control to "Allow SFU users only", or "Allow anyone to view Directory entry":
- In the SFU Directory, the setting "Allow SFU users only" enables only those with valid SFU login credentials to look up your SFU Directory entry. The setting "Allow anyone to view Directory entry", allows anyone, including non-SFU users, to look up your SFU Directory entry.
- In SFU Mail, your Display Name and Preferred Email settings will be used as your sender name and sender email address, respectively.
If you set Access Control to "Allow SFU admin staff only":
- In the SFU Directory, this indicates that you prefer your SFU Directory entry, which includes your email address, to be viewable only by system administrators. This is the highest privacy level setting.
- In SFU Mail, this will result in your SFU Computing ID being used as your first name, last name, and your email address (i.e., <YourComputingID>@sfu.ca). If you choose this access control level, neither your Display Name nor Preferred Email settings will be used in SFU Mail, regardless of what changes you make to those settings.
4. Click Save Changes to finish. Please note that the changes made in SFU Directory Services may take up to two hours to appear in SFU Mail.
Change Your Display Name
You may find that your display name in SFU Mail is not set to your preferred name. This can be changed by following the steps below:
1. Type www.sfu.ca/sfuds into your browser's address bar. If you are logged in as a guest, login with your student account for full access by clicking the Login button.
2. Once you are logged in, click [ Edit My Entry ] in the top right hand corner of the screen.
3. In the Display Name field, enter your desired first and last name, then press Save Changes. Note that most common accented/special characters (e.g., ç, é, ü, ñ, etc.) are now supported.
Please note: these changes will take effect in other SFU services, such as SharePoint.
4. You can then log into OWA to view the change to your preferred display name by clicking the profile photo in the top right hand corner. Please note that the changes made in SFU Directory Services may take up to two hours to appear in SFU Mail.
Change Your Sender Address
All SFU accounts have a primary email address (formatted as computingID@sfu.ca) as well as one or more email aliases (commonly formatted as firstname_lastname@sfu.ca). If you find that your sender, or 'From' address in SFU Mail is not set to your preferred email alias, this can be changed by following the steps below:
1. Type www.sfu.ca/sfuds into your browser's address bar. Login with your student account for full access by clicking the Login button.
2. Once you are logged in, click [ Edit My Entry ] in the top right hand corner of the screen.
3. In the Preferred Email drop down menu, select your desired alias, then press Save Changes.
4. You can then log into OWA to view the change to your preferred sender address by clicking the profile photo in the top right hand corner. Please note that the changes made in SFU Directory Services may take up to two hours to appear in SFU Mail.
