Contact Us

Our advising topics include the following:

  • Immigration: Canadian immigration documents and regulations (e.g. study permits, visas, work eligibility, enrollment requirements for international students)
  • Non-immigration: Medical insurance and the Canadian healthcare system, tax filing, and more

Please note that our international student advisors do not advise on academic-related and permanent residence inquiries.

To learn more about academic advising, see Quick Links.  For information about applying for permanent residence in Canada, please visit the Immigration, Refugees and Citizenship Canada (IRCC) website. 

LiveChat is an online chat platform currently available on Advisor Link for SFU undergraduate and graduate students. You can ask 5-10 minute questions to an International Student Advisor. All chats are confidential with a secure connection. If your question is more complex and/or requires more time, you may be asked to book an appointment.

LiveChat Schedule


1:30 PM – 2:30 PM PST (No LiveChat on July 2)


11:00 AM – 12:00 PM PST

LiveChat operates on a first come - first served basis, to avoid losing your place in the live chat queue please do not refresh your chat browser and make sure internet connection is secure. Please refrain from leaving and re-entering the chat.

*The LiveChat queue is closed 10 minutes before the scheduled closing time. We do not advise on academic planning or permanent residence*

Access LiveChat

  1. Access LiveChat here.
  2. Chatting is only available during the advertised LiveChat advising times.
  3. When an advisor is online, you must submit your first and last name, SFU student ID number, and conversation subject before requesting to chat.
  4. Once signed in, you will join the LiveChat queue until your chat request has been accepted.
  5. Do not refresh the page, leave the queue, or attempt to access the chat from another device.

Once a LiveChat request has been accepted, you will be sent an automated greeting and can start chatting immediately by typing in the text box. 

Advising Calendar for Drop-In & LiveChat

**Please click on your desired date using the calendar below to show advising types & times**

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