Contact Us

Maggie Benston Centre Room 1200 (elevator level 8) 

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View SFU Burnaby Accessibility map showing elevator locations on campus

Before reaching out to us, your questions may be answered through the Resources page.

Advising options
 

Option 1: LiveChat

Ask questions to one of our International Student Advisors, Immigration Specialists through LiveChat. Please note that all chat conversations are confidential with a secure connection. 

The topics you can discuss through LiveChat are:

  • Canadian immigration documents and regulations (i.e., study permits, visas, work permits and eligibility, enrollment requirements for international students)
  • Medical Insurance and the Canadian healthcare system
  • Intercultural transition support and referrals

LiveChat Hours May 1 - August 2, 2019

  • Mondays & Thursdays: 10:00 am - 1:00 pm (PDT)
  • Wednesdays & Fridays: 3:00 pm - 5:00 pm (PDT)

*LiveChat is closed on Thursday, May 30

LiveChat Hours August 6 - August 30, 2019

  • Tuesday: 10:00 am - 1:00 pm (PDT)

Option 2: Phone Advising

Speak to an International Student Advisor

T: 778.782.4232

* Phone call advising is not always guaranteed as International Student Advisors may be meeting with students. *

Option 3: Email Advising

E: intl_advising@sfu.ca

When emailing us, please include the following in the email body:

  1. Your student number
  2. Your name
  3. Your citizenship(s)
  4. All permit/visa issue dates and expiration dates (if applicable)
  5. Currently in Canada (YES or NO)

Option 4: Book an Appointment

Burnaby

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MBC 1200 
Monday - Friday
1:00 - 4:00 pm

GSC AQ 2013
Tuesdays
3:20 - 6:00 pm 
 

 
 
 
 
 

 

Tuesdays : 

Surrey

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Registrar & Information Services

  • June 3, June 17, July 8, July 22

Hours: 9:20 am- 12:00 pm/ 1:00 pm - 4:00 pm

Vancouver 

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Registrar & Information Services

  • May 27, June 10, June 24, July 15, July 29. 

Option 5: Drop - In Advising

MBC 1200 (Non-Immigration only)

You may drop in at our office if you have questions about:

  • medical insurance
  • taxes
  • Canadian culture or campus and community service
  • academic transition (note: ISAs do not provide academic advice)

Hours:  9:00 am - 12:00 pm & 1:00 pm - 4:00 pm 

* Please note that advisors may not be readily available upon your arrival at our office. Please check in at the front desk or call the office prior to dropping in.

GSC Immigration Advising (AQ 2013): 

Tuesdays: May 7 - July 30, 2019

Hours:  10:00 am - 1:00 pm

Undergraduate students can seek assistance with course planning or if they are experiencing academic difficulty or are on academic probation by contacting an Academic Advisor.

Graduate students should contact their graduate program to seek academic advice. contacting an Academic Advisor.


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Make sure you are subscribed to our ISS Newsletter which reaches over 10,000 students from international pathways, staff and faculty members. 

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