Contact Us

Maggie Benston Centre Room 1200 (elevator level 8) 
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View SFU Burnaby Accessibility map showing elevator locations on campus.

We encourage you to review our Resources page before reaching out to us. 

Advising options

Option 1: LiveChat

Ask questions to one of our International Student Advisors, Immigration Specialists through LiveChat. Please note that all chat conversations are confidential with a secure connection. 

The topics you can discuss through LiveChat are:

  • Canadian immigration documents and regulations (i.e., study permits, visas, work permits and eligibility, enrollment requirements for international students)
  • Medical Insurance and the Canadian healthcare system
  • Intercultural transition support and referrals

LiveChat Hours September 18 - December 20, 2019

  • Wednesday - Friday: 3:00 pm - 5:00 pm (PDT)

The LiveChat queue is closed 10 minutes before the closing time at 4:50 pm.

**LiveChat hours on December 5 will be from 2:00 - 3:30 pm.

**LiveChat hours on December 20 will be from 1:30 - 3:30 pm.


How to request a copy of your chat transcript?

To receive a transcript of your livechat conversation, please do not exit the chat window by closing your web browser or the webpage directly. Instead, click on the "Close" button, located at the upper right corner of the chat window to be prompted to a new webpage and confirm your email address to receive the transcript. 

Option 2: Phone Advising

Speak to an International Student Advisor

T: 778.782.4232

* Phone call advising is not always guaranteed as International Student Advisors may be meeting with students. *

Option 3: Email Advising


When emailing us, please include the following in the email body:

  1. Your student number
  2. Your name
  3. Your citizenship(s)
  4. All permit/visa issue dates and expiration dates (if applicable)
  5. Currently in Canada (YES or NO)

Option 4: Book an Appointment


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MBC 1200 
Monday - Friday
1:00 - 4:00 pm

*September 27 Appointment Hours: 1:40 - 4:00 pm

GSC AQ 2013

Tuesdays: September 17 - November 26, 2019

Hours:  3:00 pm - 6:00 pm 



Tuesdays : 


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Registrar & Information Services

  • September 23, October 7, November 18

Hours: 9:00 am- 12:00 pm/ 1:00 pm - 4:00 pm

*September 23 Advising: Room 2911 (Faculty of Science)

Walk past the Registrar & Information Services (RIS)


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Registrar & Information Services

  • September 16, September 30, October 21, November 4, November 25

Hours: 9:00 am- 12:00 pm/ 1:00 pm - 4:00 pm

Option 5: Drop - In Advising

MBC 1200 (Non-Immigration only)

You may drop in at our office if you have questions about:

  • medical insurance
  • referals and resources on Canadian taxes
  • Canadian culture, campus and community services and supports
  • transition to SFU (note: ISAs do not provide academic advice)

Hours:  9:00 am - 12:00 pm & 1:00 pm - 4:00 pm 

* Please note that advisors may not be readily available upon your arrival at our office. Please check in at the front desk or call the office prior to dropping in.

Global Student Centre Student Advising(AQ 2013)

Tuesdays: September 17 - November 26, 2019

Hours:  10:00 am - 1:00 pm

Undergraduate students can seek assistance with course planning or if they are experiencing academic difficulty or are on academic probation by contacting an Academic Advisor.

Graduate students should contact their graduate program to seek academic advice. contacting an Academic Advisor.


Stay connected with us and receive updates about immigration, job opportunities, events and activities.

Subscribe to our ISS Newsletter which reaches over 10,000 students from international pathways, staff and faculty members. 

Also check out our ISS Facebook page and Instagram.