Maggie Benston Centre Room 1200 


Before reaching out to us, your questions may be answered through the Resources page.

Advising Options

Option 1: LiveChat

Ask questions to one of our International Student Advisors, Immigration Specialists through LiveChat. Please note that all chat conversations are confidential with a secure connection. 

The Topics you can discuss through LiveChat are:

  • Canadian immigration documents and regulations (e.g. study permits, visas, work permits and eligibility, enrollment requirements for international students)
  • Medical Insurance and the Canadian healthcare system
  • Intercultural transition support and referrals

LiveChat Hours effective May 1, 2019: 

  • Mondays & Thursdays: 10:00 am - 1:00 pm (PDT)
  • Wednesdays & Fridays: 3:00 pm - 5:00 pm (PDT)

Option 2: Phone Advising

Speak to an International Student Advisor

T: 778.782.4232

* Phone call advising is not always guaranteed as International Advisors may be meeting with students. *

Option 3: Email Advising


When emailing us, please include the following in the email body:

  1. Your student number
  2. Your name
  3. Your citizenship(s)
  4. All permit/visa issue dates and expiration dates (if applicable)
  5. Currently in Canada (YES or NO)

Option 4: Book an Appointment



MBC 1200 
Monday - Friday
1:00 pm - 4:00 pm

GSC AQ 2013
3:20pm - 6:00 pm 



Tuesdays : 


  • May 27, June 10, June 24, July 15, July 29. 


  • June 3, June 17, July 8, July 22

Hours: 9:20 am- 12:00 pm/ 1:00 pm - 4:00 pm

Option 5: Drop - In Advising

**We are not holding immigration walk-in advising in the morning at MBC 1200 starting May 1st**

MBC 1200 (Non-Immigration only)

You may drop in at our office if you have questions about:

  • medical insurance
  • taxes
  • Canadian culture or campus and community service
  • academic transition (note: ISAs do not provide academic advice)

Hours:  9:00 am - 12:00 pm & 1:00 pm - 4:00 pm 

GSC Advising (AQ 2013): 

Hours:  10:00 am - 1:00 pm/ 3:20 - 6:00 pm

Undergraduate students can seek assistance with course planning or if they are experiencing academic difficulty or are on academic probation by contacting an Academic Advisor.
Graduate students should contact their graduate program to seek academic advice. contacting an Academic Advisor.


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Make sure you are subscribed to our ISS Newsletter which reaches over 10,000 students from international pathways, staff and faculty members. 

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