International Student Advisors are available to support you throughout your time at Simon Fraser University.  We offer advising in various ways to best connect with you on your inquiry. Please see below on how to best reach us.

We encourage you to review our Resources page before reaching out to us.
If you would like connect with an International Student Advisor, Immigration Specialist regarding Permanent Residence (PR), please email your questions to If you would like general information regarding PR, please refer to our Resources page.

I have a quick question, how should I connect with an International Student Advisor?


  • I want to know how to apply for a study permit extension, visa, work permit or MSP
  • I need information on how to complete an application form
  • I want to know the implications of studying part time or taking a term off

Self-Guided Resource

The following resources might help you find an immediate answer to your questions:

  • Our Instruction Guides include step-by-step information on application processes, as well as details on how to fill out the necessary forms.
  • The Explore by Topic section of our website includes general resources on topics of interest to international students (including details on how to apply for a study permit as a new student)
  • Our Welcome Guides contain step-by-step guides for new SFU students and are tailored for students from multiple pathways
  • The Medical insurance page gives an overview of medical insurance in Canada
  • Enrollment Requirements page includes comprehensive information on the impacts of different enrollment scenarios when it comes to study permits, on-/off-campus work eligibility, and post-graduation work permit eligibility
  • Contact Financial Aid and Awards for resources on scholarships, awards, bursaries, and work-study program.
  • Contact an Academic Advisor if you are a newly admitted undergraduate student with fewer than 60 units.
  • For prospective undergraduate students, please visit Undergraduate Admissions
  • For prospective graduate students, please visit Graduate Admissions 

LiveChat Advising

If you still have questions after reviewing the self-guided resources above, contact us via LiveChat to get them answered. The LiveChat platform is best suited to quick, specific questions, and/or if you are looking for links to resources (such as the SFU, IRCC, Service Canada, or BC MSP websites).

LiveChat is an online chatting platform where you are able to ask questions to one of our International Student Advisors, Immigration Specialists. All chats are confidential with a secure connection.

LiveChat Hours (Pacific Daylight Time PDT):

  • Monday, August 10 (1:00 pm - 2:00 pm)
  • Tuesday, August 11 (closed)
  • Wednesday, August 12 (1:00 pm - 2:00 pm)
  • Thursday, August 13 (closed)
  • Friday, August 14 (2:00 pm - 4:00 pm)

**The LiveChat queue is closed 10 minutes before the closing time.**

How to request a copy of your chat transcript?

To receive a transcript of your livechat conversation, please do not exit the chat window by closing your web browser or the webpage directly. Instead, click on the "Close" button, located at the upper right corner of the chat window to be prompted to a new webpage and confirm your email address to receive the transcript. 

My question is complex, how should I connect with an International Student Advisor? 


  • I don't see my situation described in any of the self-guided resources and I need help figuring out what to do
  • My application was refused and I'm not sure what I should do now
  • I need guidance on writing an explanation letter for my application
  • I think I might have worked illegally in Canada
  • My study permit has already expired and I haven't applied to extend it yet
  • I submitted an application and received a follow-up request from IRCC but I'm not sure exactly what to provide
  • Something has happened and I need support to help navigate resources 

Email Advising


When emailing us, please include the following in the email body:

  1. Your SFU student number (if you have one)
  2. Your name
  3. Your citizenship(s)
  4. All permit/visa issue dates and expiration dates (if applicable)
  5. Currently in Canada (YES or NO)

Due to the increasing volume of complex enquiries and cases we are currently working on, we strive to respond to emails within the following time frames:

  • 1 week to review application submissions, letters of explanation, and application refusals
  • 3 to 4 business days (not including weekends or holidays) for general inquiries

Virtual Advising Appointments

20-minute Virtual Advising appointments are offered through Zoom in Pacific Daylight Time (PDT). To learn more about SFU Zoom features, tools, and privacy, please vist:

What types of questions are Zoom-appropriate? Case-specific immigration inquiries such as:

  • Application Refusals
  • Application Submission Reviews

Phone Advising

If you would like to connect over the phone, please leave a detailed message for an International Student Advisor to return your call.

When leaving a voicemail, please include the following information:

  1. The best phone number to reach you
  2. Your SFU student number (if you have one)
  3. Your full name
  4. Brief information about your inquiry

Please note that response times to phone calls are 1-2 business days (not including weekends and holidays).  

If you do not have your voicemail set up, International Student Advisors will not be able to leave a message, which may delay the time before you receive information or advice regarding your inquiry.

T: 778.782.4232


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