CONNECT WITH US

International Student Advisors are available to support you throughout your time at Simon Fraser University.  We offer various ways of advising to best support your individual needs. Please see below on how to best reach us.

We encourage you to review our Resources page before reaching out to us.

If you would like connect with an International Student Advisor, Immigration Specialist regarding Permanent Residence (PR), please email your questions to intl_advising@sfu.ca. If you would like general information regarding PR, please refer to our Resources page.

Choose the best advising mode for your question

I have a quick question

  • Self-Guided Resources
  • In-Person & Virtual Drop-In Advising
  • LiveChat Advising

Learn about these options >

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My question is complex

  • Email Advising
  • Phone Advising
  • Virtual/In-Person Advising Appointments

Learn about these options >

I have a quick question, how should I connect with an International Student Advisor?

Examples:

  • I want to know how to apply for a study permit extension, visa, work permit or MSP
  • I need information on how to complete an application form
  • I want to know the implications of studying part time or taking a term off

Self-Guided Resources

The following resources might help you find an immediate answer to your questions:

  • Our Instruction Guides include step-by-step information on application processes, as well as details on how to fill out the necessary forms.
  • The Explore by Topic section of our website includes general resources on topics of interest to international students (including details on how to apply for a study permit as a new student)
  • Our Welcome Guides contain step-by-step guides for new SFU students and are tailored for students from multiple pathways
  • The Medical insurance page gives an overview of medical insurance in Canada
  • Enrollment Requirements page includes comprehensive information on the impacts of different enrollment scenarios when it comes to study permits, on-/off-campus work eligibility, and post-graduation work permit eligibility
  • Contact Financial Aid and Awards for resources on scholarships, awards, bursaries, and work-study program.
  • Contact an Academic Advisor if you are a newly admitted undergraduate student with fewer than 60 units.
  • For prospective undergraduate students, please visit Undergraduate Admissions
  • For prospective graduate students, please visit Graduate Admissions 

In-Person Drop-In Advising

If you still have questions after reviewing the self-guided resources above, contact us during our In-Person Drop-In Advising hours. In-Person Drop-In Advising is offered at the Global Student Centre located at AQ 2013 in the Academic Quadrangle at the Burnaby Campus. 

In-Person Drop-In Advising is best suited for quick, specific questions, and/or if you are looking for links to resources (such as the SFU, IRCC, Service Canada, or BC MSP websites). It is intended for questions that can be addressed in approximately 5-10 minutes. The session length and waiting room capacity are subject to the volume of students seeking advising and the waiting list may be closed when we reach capacity. If your question is more complex and/or requires more time, you may be asked to book a virtual appointment.

Please use the sign up form upon arrival and wait in the Global Student Centre lounge for the advisor to collect you.

In-Person Drop-In Advising Hours are listed in the calendar below.

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Virtual Drop-In Advising

If you still have questions after reviewing the self-guided resources above, contact us during our Virtual Drop-In Advising hours. Virtual Drop-In Advising is offered through Zoom which has the added benefits of using audio/video to speak with an advisor and the option to share your screen.

Virtual Drop-In Advising is best suited for quick, specific questions, and/or if you are looking for links to resources (such as the SFU, IRCC, Service Canada, or BC MSP websites). It is intended for questions that can be addressed in approximately 5-10 minutes. The session length and waiting room capacity are subject to the volume of students seeking advising and the waiting room may be closed when we reach capacity. If your question is more complex and/or requires more time, you may be asked to book a virtual appointment.

To learn more about SFU Zoom features, tools, and privacy, please vist: 

https://www.sfu.ca/information-systems/services/zoom.html

**You are not required to use your camera during Drop-In Advising.

Virtual Drop-In Advising Hours are listed in the calendar below.

Join Zoom Meeting

https://sfu.zoom.us/j/92332690288?pwd=cjUzbFVNZGUrbFVqSTg2Z0RiS2FNdz09
Meeting ID: 923 3269 0288
Password: drop-in

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LiveChat Advising

If you still have questions after reviewing the self-guided resources above, contact us via LiveChat to get them answered. LiveChat is an online chatting platform where you are able to ask questions to one of our International Student Advisors, Immigration Specialists. All chats are confidential with a secure connection. 

The LiveChat platform is best suited to quick, specific questions, and/or if you are looking for links to resources (such as the SFU, IRCC, Service Canada, or BC MSP websites). It is intended for questions that can be addressed in approximately 5-10 minutes. The session length is subject to the volume of students seeking LiveChat support and the capacity of the Advisor. If your question is more complex and/or requires more time, you may be asked to book a virtual appointment.

LiveChat Hours are listed in the calendar below.

**The LiveChat queue is closed 10 minutes before the scheduled closing time.**

How to request a copy of your chat transcript

To receive a transcript of your livechat conversation, please do not exit the chat window by closing your web browser or the webpage directly. Instead, click on the "Close" button, located at the upper right corner of the chat window to be prompted to a new webpage and confirm your email address to receive the transcript. 

My question is complex, how should I connect with an International Student Advisor? 

Examples:

  • I don't see my situation described in any of the self-guided resources and I need help figuring out what to do
  • My application was refused and I'm not sure what I should do now
  • I need guidance on writing an explanation letter for my application
  • I think I might have worked illegally in Canada
  • My study permit has already expired and I haven't applied to extend it yet
  • I submitted an application and received a follow-up request from IRCC but I'm not sure exactly what to provide
  • Something has happened and I need support to help navigate resources 
  • Questions relating to Permanent Residence (PR) should be sent via email only to intl_advising@sfu.ca; if you would like general information regarding PR, please refer to our Resources page

If you have booked an appointment with us:

For information on what to expect and how to make the most of your time with an International Student Advisor, see:

Email Advising

E: intl_advising@sfu.ca

When emailing us, please include the following in the email body:

  1. Your SFU student number (if you have one)
  2. Your name
  3. Your citizenship(s)
  4. All permit/visa issue dates and expiration dates (if applicable)
  5. Currently in Canada (YES or NO)

Due to the increasing volume of complex enquiries and cases we are currently working on, we strive to respond to emails within the following time frames:

  • 1 week (excluding weekends or holidays) for general and non-urgent inquiries
  • More complex inquiries such as document reviews may take longer than 1 week, and we will notify you if this is the case 
  • If you are sending us your documents for an application that was refused, please allow 2-3 weeks for review and feedback 

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Phone Advising

If you would like to connect over the phone, please leave a detailed message for an International Student Advisor to return your call.

When leaving a voicemail, please include the following information:

  1. The best phone number to reach you
  2. Your SFU student number (if you have one)
  3. Your full name
  4. Brief information about your inquiry

Please note that response times to phone calls are 1-2 business days (not including weekends and holidays).  

If you do not have your voicemail set up, International Student Advisors will not be able to leave a message, which may delay the time before you receive information or advice regarding your inquiry.

T: 778.782.4232

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Virtual Advising Appointments

20-minute Virtual Advising appointments are offered through Zoom in Pacific Standard Time (PST). To learn more about SFU Zoom features, tools, and privacy, please vist: 

https://www.sfu.ca/information-systems/services/zoom.html
**You are not required to use your camera during the 20-minute appointment.

How to book a virtual appointment: Spring 2022

Starting in January 2022, how you book an appointment with us will depend on your level of study at SFU.

Undergraduate students

Log in to Advisor Link to view and book available appointment times with an International Student Advisor, Immigration Specialist.

LAUNCH ADVISOR LINK

Watch this helpful video tutorial for information on how to use Advisor Link.

** If you are a newly-admitted student, an applicant, or a graduate and do not have access to Advisor Link, please contact isap@sfu.ca with your full name, SFU Student ID number (if you have one), email address and phone number so that we can help you to book an appointment.

Graduate students

Log in to WCONLINE to view and book available appointment times with an International Student Advisor, Immigration Specialist. All available schedules in the online booking platform include virtual (Zoom) appointment options.

BOOK AN APPOINTMENT

** Our online booking platform requires an SFU email address to log in. If you are a newly-admitted student, an applicant, or a graduate and do not have an SFU email, please contact isap@sfu.ca with your full name, SFU Student ID number (if you have one), email address and phone number so that we can set up an account for you in the booking system.

In-Person Advising Appointments

20-minute In-Person Advising appointments are currently being offered at the SFU Burnaby campus (Global Student Centre, AQ 2013).

PLEASE READ BEFORE BOOKING: You must meet the following requirements to attend your in-person appointment:

  1. Masks are no longer required in indoor public spaces across the province and are a matter of personal choice, unless further public health orders are made. SFU encourages mask use on our campuses, particularly in spaces where people are in proximity, such as in-person appointments.
  2. A daily self-assessment is required before attending campus using BC’s online COVID Self-Assessment Tool or downloadable phone app.  If you are sick, please stay home and cancel your appointment. You can connect with an Advisor remotely via LiveChat, virtual appointments, virtual drop-in, phone, or email.  You won’t be penalized for not coming to your appointment, but we do ask that you notify us by cancelling your booking in our scheduling system.
  3. Follow updated guidance and FAQ provided by SFU on the Return to Campus website 

How to book an in-person appointment: Spring 2022

Starting in January 2022, how you book an appointment with us will depend on your level of study at SFU.

Undergraduate students

Log in to Advisor Link to view and book available appointment times with an International Student Advisor, Immigration Specialist. For times when the Advisor is available in person, you will be able to select this as your preferred mode.

LAUNCH ADVISOR LINK

Watch this helpful video tutorial for information on how to use Advisor Link.

** If you are a newly-admitted student, an applicant, or a graduate and do not have access to Advisor Link, please contact isap@sfu.ca with your full name, SFU Student ID number (if you have one), email address and phone number so that we can help you to book an appointment.

Graduate students

Log in to WCONLINE to view and book available appointment times with an International Student Advisor, Immigration Specialist.

To book an in-person appointment, select the Virtual/In-person advising schedule for the SFU campus where you would like to meet the Advisor. When you choose your appointment time, you will be asked to indicate how you would like to have your appointment and can select "In person" from the drop-down menu.

BOOK AN APPOINTMENT

** Our online booking platform requires an SFU email address to log in. If you are a newly-admitted student, an applicant, or a graduate and do not have an SFU email, please contact isap@sfu.ca with your full name, SFU Student ID number (if you have one), email address and phone number so that we can set up an account for you in the booking system.

Calendar

PLEASE NOTE:

This calendar displays available times for In-Person & Virtual Drop-In Advising and LiveChat only. If you would like to book a scheduled appointment with an International Student Advisor, Immigration Specialist, you can find appointment booking information above.

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Please visit the ISS Facebook page and Instagram.