Contact Us

Maggie Benston Centre Room 1200 (elevator level 8) 
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View SFU Burnaby Accessibility map showing elevator locations on campus.

We encourage you to review our Resources page before reaching out to us. 

Advising options

Option 1: LiveChat

Ask questions to one of our International Student Advisors, Immigration Specialists through LiveChat. Please note that all chat conversations are confidential with a secure connection. 

The topics you can discuss through LiveChat are:

  • Canadian immigration documents and regulations (i.e., study permits, visas, work permits and eligibility, enrollment requirements for international students)
  • Medical Insurance and the Canadian healthcare system
  • Intercultural transition support and referrals

LiveChat Hours: 11:00 am - 1:00 pm (Pacific Time)

Starting on January 20: Mondays, Wednesdays - Friday

The LiveChat queue is closed 10 minutes before the closing time at 11:50 am. 

LiveChat is closed on the following dates:

  • February 12, February 24, March 2, March 16, March 20, March 23, and March 30


How to request a copy of your chat transcript?

To receive a transcript of your livechat conversation, please do not exit the chat window by closing your web browser or the webpage directly. Instead, click on the "Close" button, located at the upper right corner of the chat window to be prompted to a new webpage and confirm your email address to receive the transcript. 

Option 2: Phone Advising

Speak to an International Student Advisor

T: 778.782.4232

* Phone call advising is not always guaranteed as International Student Advisors may be meeting with students. *

Option 3: Email Advising


When emailing us, please include the following in the email body:

  1. Your student number
  2. Your name
  3. Your citizenship(s)
  4. All permit/visa issue dates and expiration dates (if applicable)
  5. Currently in Canada (YES or NO)

Option 4: Book an Appointment


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MBC 1200 
Monday - Friday

Hours:  1:00 - 4:00 pm

MBC 1200 closures: February 18, February 25,  & March 20

GSC AQ 2013

Tuesdays: January 21 - April 7

Hours:  3:20 pm - 6:00 pm 

GSC AQ 2013 closures: February 18, February 25, March 24



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Registrar & Information Services

Room 2515

  • January 27
  • February 10
  • March 2
  • March 16
  • March 30

Hours: 9:20 am- 12:00 pm/ 1:00 pm - 4:00 pm


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Registrar & Information Services

  • January 20
  • February 3
  • February 24
  • March 9
  • March 23
  • April 6

Hours: 9:20 am- 12:00 pm/ 1:00 pm - 4:00 pm

Option 5: Drop - In Advising

MBC 1200 (Non-Immigration only)

You may drop in at our office if you have questions about:

  • medical insurance
  • referals and resources on Canadian taxes
  • Canadian culture, campus and community services and supports
  • transition to SFU (note: ISAs do not provide academic advice)

Hours:  9:00 am - 12:00 pm & 1:00 pm - 4:00 pm 

* Please note that advisors may not be readily available upon your arrival at our office. Please check in at the front desk or call the office prior to dropping in.

Global Student Centre Student Advising(AQ 2013)

** Drop-In Advising Cancelled on January 28, March 3, March 24,  **

Tuesdays: January 21 - April 7

Hours:  10:00 am - 1:00 pm

Undergraduate students can seek assistance with course planning or if they are experiencing academic difficulty or are on academic probation by contacting an Academic Advisor.

Graduate students should contact their graduate program to seek academic advice. contacting an Academic Advisor.


Stay connected with us and receive updates about immigration, job opportunities, events and activities.

Subscribe to our ISS Newsletter which reaches over 10,000 students from international pathways, staff and faculty members. 

Also check out our ISS Facebook page and Instagram.