Contact Us

Maggie Benston Centre Room 1200 (elevator level 8) 
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View SFU Burnaby Accessibility map showing elevator locations on campus.

We encourage you to review our Resources page before reaching out to us. 

Advising options

If you would like connect with an International Student Advisor, Immigration Specialist regarding Permanent Residence (PR), please email intl_advising@sfu.ca. If you would like general information regarding PR, please refer to our Resources page.

LiveChat Hours (Pacific Daylight Time PDT):

  • Monday, April 6 (11:00 am - 1:00 pm & 2:00 pm - 5:00 pm)
  • Tuesday, April 7 (9:00 am - 11:00 am & 2:00 pm - 5:00 pm)
  • Wednesday, April 8 (11:00 am - 1:00 pm & 2:00 pm - 5:00 pm)
  • Thursday, April 9 (6:30 am - 8:00 am - 1:00 pm - 4:00 pm)

Option 1: LiveChat

LiveChat Hours (Pacific Daylight Time):

  • Monday, April 6 (11:00 am - 1:00 pm & 2:00 pm - 5:00 pm)
  • Tuesday, April 7 (9:00 am - 11:00 am & 2:00 pm - 5:00 pm)
  • Wednesday, April 8 (11:00 am - 1:00 pm & 2:00 pm - 5:00 pm)
  • Thursday, April 9 (6:30 am - 8:00 am - 1:00 pm - 4:00 pm)

Ask questions to one of our International Student Advisors, Immigration Specialists through LiveChat. Please note that all chat conversations are confidential with a secure connection. 

The topics you can discuss through LiveChat are:

  • Canadian immigration documents and regulations (i.e., study permits, visas, work permits and eligibility, enrollment requirements for international students)
  • Medical Insurance and the Canadian healthcare system
  • Intercultural transition support and referrals

**The LiveChat queue is closed 10 minutes before the closing time.**

How to request a copy of your chat transcript?

To receive a transcript of your livechat conversation, please do not exit the chat window by closing your web browser or the webpage directly. Instead, click on the "Close" button, located at the upper right corner of the chat window to be prompted to a new webpage and confirm your email address to receive the transcript. 

Option 2: Phone Advising

Speak to an International Student Advisor

T: 778.782.4232

* Phone call advising is not always guaranteed as International Student Advisors may be meeting with students. *

Option 3: Email Advising

E: intl_advising@sfu.ca

When emailing us, please include the following in the email body:

  1. Your student number
  2. Your name
  3. Your citizenship(s)
  4. All permit/visa issue dates and expiration dates (if applicable)
  5. Currently in Canada (YES or NO)


CONNECT WITH US

Stay connected with us and receive updates about immigration, job opportunities, events and activities.

Subscribe to our ISS Newsletter which reaches over 10,000 students from international pathways, staff and faculty members. 

Also check out our ISS Facebook page and Instagram.