Contact Us

Maggie Benston Centre Room 1200 (elevator level 8) 
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View SFU Burnaby Accessibility map showing elevator locations on campus.

We encourage you to review our Resources page and the COVID-19 FAQ for International Students before contacting us. 

Advising options

If you would like connect with an International Student Advisor, Immigration Specialist regarding Permanent Residence (PR), please email intl_advising@sfu.ca. If you would like general information regarding PR, please refer to our Resources page.

LiveChat Hours (Pacific Daylight Time PDT):

  • Friday, May 22 (11:30 am - 1:30 pm & 2:00 pm - 5:00 pm)
  • Monday, May 25 (1:30 pm - 4:30 pm)
  • Tuesday, May 26 (11:30 am - 1:30 pm & 2:00 - 5:00 pm)
  • Wednesday, May 27 (11:30 am - 2:30 pm & 4:00 pm - 6:00 pm)
  • Thursday, May 28 (11:30 am - 2:30 pm & 4:00 pm - 6:00 pm)
  • Friday, May 29 (11:30 am - 1:30 pm & 2:00 pm - 5:00 pm)

Option 1: LiveChat

LiveChat Hours (Pacific Daylight Time PDT):

  • Friday, May 22 (11:30 am - 1:30 pm & 2:00 pm - 5:00 pm)
  • Monday, May 25 (1:30 pm - 4:30 pm)
  • Tuesday, May 26 (11:30 am - 1:30 pm & 2:00 - 5:00 pm)
  • Wednesday, May 27 (11:30 am - 2:30 pm & 4:00 pm - 6:00 pm)
  • Thursday, May 28 (11:30 am - 2:30 pm & 4:00 pm - 6:00 pm)
  • Friday, May 29 (11:30 am - 1:30 pm & 2:00 pm - 5:00 pm)

Ask questions to one of our International Student Advisors, Immigration Specialists through LiveChat. Please note that all chat conversations are confidential with a secure connection. 

The topics you can discuss through LiveChat are:

  • Canadian immigration documents and regulations (i.e., study permits, visas, work permits and eligibility, enrollment requirements for international students)
  • Medical Insurance and the Canadian healthcare system
  • Intercultural transition support and referrals

**The LiveChat queue is closed 10 minutes before the closing time.**

How to request a copy of your chat transcript?

To receive a transcript of your livechat conversation, please do not exit the chat window by closing your web browser or the webpage directly. Instead, click on the "Close" button, located at the upper right corner of the chat window to be prompted to a new webpage and confirm your email address to receive the transcript. 

Option 2: Phone Advising

Speak to an International Student Advisor

T: 778.782.4232

* Response times to phone calls may not be timely, please consider using LiveChat to speak to an International Student Advisor.*

Option 3: Email Advising

E: intl_advising@sfu.ca

When emailing us, please include the following in the email body:

  1. Your student number
  2. Your name
  3. Your citizenship(s)
  4. All permit/visa issue dates and expiration dates (if applicable)
  5. Currently in Canada (YES or NO)

Due to the increasing volume of complex enquiries and cases we are currently working on, we strive to respond to to emails within the following time frame:

  • 1 week to review application submissions, letters of explanation, and application refusals
  • 3 to 4 business days (not including weekends or holidays) for general inquiries

Option 4: Virtual Appointment

To meet with an International Student Advisor, Immigration Specialist, please email intl_advising@sfu.ca

When emailing, please provide at least three options of dates/ times when you are available for an appointment. 

**Please note that same-day or next-day appointments are not available. Virtual advising is offered through Zoom in Pacific Daylight Time (PDT).**

 

CONNECT WITH US

Stay connected with us and receive updates about immigration, job opportunities, events and activities.

Please visit the ISS Facebook page and Instagram.