Crisis Intervention

Recognizing how a crisis affects your wellbeing is essential to mitigating its impact on you and on those entrusted to your care.

In this course, you will explore the dynamics of crisis and crisis intervention, including the human stress response (the flight, fight or freeze mechanism), the nature of “shock” and the signs of distress and crisis.

The course will equip you with the tools you need to assess grief associated with loss and change, focusing on the elements that determine the effects of grief: the intensity of emotions, the personal values and the long-term effects connected to loss, and the resiliency needed to adapt to change. You will also learn the principles of psychological first aid and critical incident stress management and how to apply them in the aftermath of a traumatic event.


Location: Online
Format: Self-paced within deadlines set by instructor
10 weeks
Tuition: $650
Can be applied to:
First Responders Trauma Prevention and Recovery Certificate

Upcoming Offerings

Register for a course at any time, with the option to apply to a program later.

Start Date
Seats Available
Start DateTue, Jan 14, 2025
  • Tue, Jan 14 (self-paced all week)
  • Tue, Jan 21 (self-paced all week)
  • Tue, Jan 28 (self-paced all week)
  • Tue, Feb 4 (self-paced all week)
  • Tue, Feb 11 (self-paced all week)
  • Tue, Feb 18 (self-paced all week)
  • Tue, Feb 25 (self-paced all week)
  • Tue, Mar 4 (self-paced all week)
  • Tue, Mar 11 (self-paced all week)
  • Tue, Mar 18 (self-paced all week)
Seats Available30

What you will learn

By the end of the course, you will be able to:

  • Define a crisis, crisis intervention and the role of appraisal
  • Identify physiological, cognitive, emotional and behavioral responses 
  • Outline risk factors and coping strategies for post-traumatic stress disorder
  • Understand how spirituality, grief and the family play a role in crisis intervention
  • Outline risk, support and contributing factors for building resiliency
  • Evaluate rehabilitation and return to work policies to support crisis
  • Define psychological first aid (PFA) and critical incident stress debriefings (CISD)
  • Generate a crisis response plan for an individual, group or organization

How you will learn and be evaluated

  • Prepare to spend 6–8 hours per week on coursework
  • Expect reading and other assignments on a weekly basis
  • Plan to access the course at least once every few days to keep up with your work and group assignments

You will be evaluated on:

  • Assignments
  • Quizzes
  • Participation in online discussions

To apply this course towards the program certificate, you must achieve a minimum grade of C.

Learning Materials

No textbook is required. We will provide all course materials online.

Technical Requirements

For online courses, you will need a computer with audio and microphone that is connected to the internet. Canvas is the online system that will be used for the course. For more information and online support, visit Online Learning.