Interpersonal Business Communication

Combining the right words with the right actions is the key to effective communication.

Through interactive group exercises, case studies, reflections, and lectures, you will explore interpersonal and group communication in the work world, emphasizing verbal and non-verbal communication, communication styles, group interactions, and conflict resolution. We will also address intercultural communication and use of technology in communication.

Please note the second class falls on a Saturday and attendance at this class is mandatory.

This course is available at the following time(s) and location(s):

Campus Session(s) Instructor(s) Cost Seats available  
Surrey 11 - $599.00 26 Register

Registration may close up to one week before the course begins. 

What will I learn?

After completing this course, you should be able to do the following:

  • Demonstrate an understanding of how your language and actions impact your role as a manager
  • Use communication tools to motivate, support, and work with others
  • Give and receive feedback effectively
  • Manage conflict and set boundaries in the workplace
  • Prepare an action plan to continue the development of your communication skills

How will I learn?

This university-level course may consist of a combination of lectures, workshops, case studies, examinations, projects, papers, assignments, and group presentations. It requires at-home study and preparation. You can expect reading and other assignments on a weekly basis.

How will I be evaluated?

We'll evaluate your performance in this course using a combination of in-class or take-home assignments, exams, individual or group projects, participation and attendance. 

Textbooks and learning materials

  • Clear Leadership: Sustaining real collaboration and partnership at work by Bushe, G. (2010, revised 1st ed., ISBN: 9780891063827).
  • Interpersonal Communication for Canadians by MacLennan, J. (2008, 1st ed., ISBN: 9780195421026).

Course fees do not include textbooks or other materials, which you may purchase from the SFU Bookstore. We recommend you purchase your textbooks as soon as you've registered. The quantities are limited at the bookstore.

Professional development credits

English language requirements

To succeed in our programs and courses, you will need an advanced level of written and spoken English. If you are unsure whether your English language skills are sufficient, we recommend you complete the International English Language Testing System (IELTS) with a minimum overall band score of 6.5 (unless otherwise noted). If you have questions or concerns about your English language proficiency, we encourage you to contact your local IELTS Test Centre.

Related program(s)

Look at other courses in