Interpersonal Business Communication

Combining the right words with the right actions is the key to effective communication.

Through interactive group exercises, case studies, reflections, and lectures, you will explore interpersonal and group communication in the work world, emphasizing verbal and non-verbal communication, communication styles, group interactions, and conflict resolution. We will also address intercultural communication and use of technology in communication.

Please note the second class falls on a Saturday and attendance at this class is mandatory.

This course is available at the following time(s) and location(s):

Campus Session(s) Instructor(s) Cost Seats available  
Surrey 11 Dal Sohal $649.00 28 Register

What will I learn?

After completing this course, you should be able to do the following:

  • Demonstrate an understanding of how your language and actions impact your role as a manager
  • Use communication tools to motivate, support and work with others
  • Give and receive feedback effectively
  • Manage conflict and set boundaries in the workplace
  • Prepare an action plan to continue the development of your communication skills

How will I learn?

This university-level course may consist of a combination of lectures, workshops, case studies, examinations, projects, papers, assignments and group presentations. It requires at-home study and preparation. You can expect reading and other assignments on a weekly basis.

How will I be evaluated?

We'll evaluate your performance in this course using a combination of in-class or take-home assignments, exams, individual or group projects, participation and attendance. 

Textbooks and learning materials

Course fees do not include textbooks or other materials, which you may purchase from the SFU Bookstore. We recommend you purchase your textbooks as soon as you've registered. The quantities are limited at the bookstore.

  • Bushe, G. Clear Leadership: Sustaining real collaboration and partnership at work. Revised 1st ed. (2010). ISBN: 9780891063827

Professional development credits

Related program(s)

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