Strong interpersonal communication skills are essential for productive organizational culture, people leadership and team performance. Professionals working in all sectors rely on their interpersonal abilities to effectively communicate to direct reports, superiors, colleagues, clients and other stakeholders.
In this course, you will engage in rich self-exploration to deepen your understanding of your own interpersonal communication patterns, analyze their impact and apply skills that increase your capacity to foster collaboration with others. You will develop and build skills in listening and empathy, perception-checking, reducing defensiveness, addressing conflict, leveraging non-verbal communication and giving and receiving feedback.
Please note the second class falls on a Saturday and attendance at this class is mandatory.