MGMT110
Interpersonal Business Communication
Strong interpersonal communication skills are essential for productive organizational culture, people leadership and team performance. Professionals working in all sectors rely on their interpersonal abilities to effectively communicate to direct reports, superiors, colleagues, clients and other stakeholders.
In this course, you will engage in rich self-exploration to deepen your understanding of your own interpersonal communication patterns, analyze their impact and apply skills that increase your capacity to foster collaboration with others. You will develop and build skills in listening and empathy, perception-checking, reducing defensiveness, addressing conflict, leveraging non-verbal communication and giving and receiving feedback.
Overview
Location: Online
Duration: 12 weeks
Tuition: $649
Can be applied to:
Business Management Certificate
Risk Management Certificate
Upcoming Offerings
Register for a course at any time, with the option to apply to the Business Management Certificate program later.
- Wed, May 1, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, May 8, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, May 15, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, May 22, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, May 29, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jun 5, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jun 12, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jun 19, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jun 26, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jul 3, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jul 10, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jul 17, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Sep 11, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Sep 18, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Sep 25, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Oct 2, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Oct 9, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Oct 16, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Oct 23, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Oct 30, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Nov 6, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Nov 13, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Nov 20, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Nov 27, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Apr 30, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, May 7, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, May 14, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, May 21, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, May 28, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jun 4, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jun 11, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jun 18, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jun 25, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jul 2, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jul 9, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
- Wed, Jul 16, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
What you will learn
After completing this course, you’ll be able to do the following:
- Develop a deepened sense of self-awareness and how it contributes to effective interpersonal communication
- Apply interpersonal communication strategies to build collaborative and positive relationships
- Model non-verbal communication techniques that reflect confidence, assertiveness and empowerment in the workplace
- Apply conflict resolution techniques, set boundaries and approach difficult workplace situations with confidence
- Apply effective communication micro-skills and self-reflection to continuously inspire growth and leadership in self and others
How you will learn and be evaluated
- Prepare to spend 6–10 hours per week on coursework
- Expect readings and other assignments on a weekly basis
- Plan to access the course at least once every few days to keep up with your work and class discussions
You will be evaluated on:
- Assignments
- Exams
- Individual or group projects
- Participation and attendance
Learning Materials
Course fees do not include textbooks. We recommend you purchase your textbook as soon as you’ve registered. We will provide additional course materials online.
Required text:
Bushe, G. Clear Leadership: Sustaining Real Collaboration and Partnership. 2nd Edition (2010). ISBN 9780891063827.
Available as an e-book from:
- Google Books (You will need a Google account to purchase the e-book.)
- Amazon.ca (Kindle edition)
Print edition also available from Indigo.
Technical Requirements
For online courses, you will need a computer with audio and microphone that is connected to the internet. Canvas is the online system that will be used for the course. For more information and online support, visit Online Learning.
To get the most from this course, we strongly recommend using a webcam during Zoom sessions.