MGMT110

Interpersonal Business Communication

Strong interpersonal communication skills are essential for productive organizational culture, people leadership and team performance. Professionals working in all sectors rely on their interpersonal abilities to effectively communicate to direct reports, superiors, colleagues, clients and other stakeholders.

In this course, you will engage in rich self-exploration to deepen your understanding of your own interpersonal communication patterns, analyze their impact and apply skills that increase your capacity to foster collaboration with others. You will develop and build skills in listening and empathy, perception-checking, reducing defensiveness, addressing conflict, leveraging non-verbal communication and giving and receiving feedback.

Please note the second class falls on a Saturday and attendance at this class is mandatory.

This course is available at the following time(s) and location(s):

Campus Session(s) Instructor(s) Cost Seats available  
Online - Dal Sohal $649.00 30 Register

Course schedule: Classes run from 6 p.m. to 9:30 p.m. PT (except for the Saturday class that runs from 9 a.m. to 5 p.m.) via online-supported delivery

What will I learn?

After completing this course, you should be able to do the following:

  • Develop a deepened sense of self-awareness and how it contributes to effective interpersonal communication
  • Apply interpersonal communication strategies to build collaborative and positive relationships
  • Model non-verbal communication techniques that reflect confidence, assertiveness and empowerment in the workplace
  • Apply conflict resolution techniques, set boundaries and approach difficult workplace situations with confidence
  • Apply effective communication micro-skills and self-reflection to continuously inspire growth and leadership in self and others

How will I learn?

This university-level course may consist of a combination of lectures, workshops, case studies, examinations, projects, papers, assignments and group presentations. It requires at-home study and preparation. You can expect reading and other assignments on a weekly basis.

How will I be evaluated?

We'll evaluate your performance in this course using a combination of assignments, exams, individual or group projects, participation and attendance. 

Textbooks and learning materials

Course fees do not include textbooks or other materials. We recommend you purchase your textbook as soon as you’ve registered:

Bushe, G. Clear Leadership: Sustaining Real Collaboration and Partnership.  2nd Edition (2010). ISBN 9780891063827. 

The textbook is available for purchase from Indigo/Chapters. Please note that shipping may take longer than expected due to the COVID-19 situation.

Or, you may purchase the e-book from one of the following sources:

Hardware and software requirements

You will need a computer that is connected to the internet so that you can access Canvas, our online course management system. You can check if your browser is compatible with Canvas by accessing Canvas guides here. We recommend you use Google Chrome or Firefox.

Also, you will need to enable your computer’s audio and microphone to participate in live sessions offered through the Blackboard Collaborate virtual platform (within Canvas). You can check if your computer is compatible with Blackboard Collaborate here.

You can find more information on online-supported learning on our About Online Learning page. 

Professional development credits

Related program(s)

Look at other courses in