MGMT110

Interpersonal Business Communication

Strong interpersonal communication skills are essential for productive organizational culture, people leadership and team performance. Professionals working in all sectors rely on their interpersonal abilities to effectively communicate to direct reports, superiors, colleagues, clients and other stakeholders.

In this course, you will engage in rich self-exploration to deepen your understanding of your own interpersonal communication patterns, analyze their impact and apply skills that increase your capacity to foster collaboration with others. You will develop and build skills in listening and empathy, perception-checking, reducing defensiveness, addressing conflict, leveraging non-verbal communication and giving and receiving feedback.

Please note the second class falls on a Saturday and attendance at this class is mandatory.

Overview

Location: Online
Duration: 11 weeks
Tuition: $649
Can be applied to:
Business Management Certificate

Upcoming Offerings

Register for a course at any time, with the option to apply to a program later.

Start Date
Schedule
Location
Instructor
Cost
Seats
Available
Action
Start DateMon, Sep 12, 2022
Schedule
  • Mon, Sep 12, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Sat, Sep 17, 9:00 a.m. – 5:00 p.m. Pacific Time (virtual class)
  • Mon, Sep 19, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Sep 26, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Oct 3, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Oct 17, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Oct 24, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Oct 31, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Nov 7, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Nov 14, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Nov 21, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
LocationOnline
InstructorDal Sohal
Cost$649.00
Seats Available21
ActionRegister
Start DateMon, May 1, 2023
Schedule
  • Mon, May 1, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Sat, May 6, 9:00 a.m. – 5:00 p.m. Pacific Time (virtual class)
  • Mon, May 8, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, May 15, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, May 29, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Jun 5, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Jun 12, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Jun 19, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Jun 26, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Jul 3, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
  • Mon, Jul 10, 6:00 p.m. – 9:30 p.m. Pacific Time (virtual class)
LocationOnline
Instructor-
Cost$649.00
Seats Available30
ActionRegister

What you will learn

After completing this course, you’ll be able to do the following:

  • Develop a deepened sense of self-awareness and how it contributes to effective interpersonal communication
  • Apply interpersonal communication strategies to build collaborative and positive relationships
  • Model non-verbal communication techniques that reflect confidence, assertiveness and empowerment in the workplace
  • Apply conflict resolution techniques, set boundaries and approach difficult workplace situations with confidence
  • Apply effective communication micro-skills and self-reflection to continuously inspire growth and leadership in self and others

How you will learn and be evaluated

  • Prepare to spend 6–10 hours per week on coursework
  • Expect readings and other assignments on a weekly basis
  • Plan to access the course at least once every few days to keep up with your work and class discussions

You will be evaluated on:

  • Assignments
  • Exams
  • Individual or group projects
  • Participation and attendance

Learning Materials

Course fees do not include textbooks. We recommend you purchase your textbook as soon as you’ve registered. We will provide additional course materials online.

Required text:

Bushe, G. Clear Leadership: Sustaining Real Collaboration and Partnership.  2nd Edition (2010). ISBN 9780891063827. Available for purchase from Indigo/Chapters.

Or, purchase the e-book from one of the following sources:

Technical Requirements

For online courses, you will need a computer with audio and microphone that is connected to the internet. Canvas is the online system that will be used for the course. For more information and online support, visit Online Learning.

To get the most from this course, we strongly recommend using a webcam during Zoom sessions.

Professional development credits

This course may meet the requirements for the following designation(s):