Contact Us

Health & Counselling services are available to all SFU students. Appointments can be scheduled in-person or virtually as needed to accommodate your schedule and location. Our team consists of various professionals available on Burnaby, Vancouver, and Surrey campus for support.

schedule

Book an Appointment

You can now schedule some appointments online. Online booking options are available for rapid access/intake appointments (up to 2 business days in advance), follow up counselling appointments, and Transition Case Manager appointments. Online booking options will continue to expand until February 2024.

Book now

To book with a doctor, nurse, or other care provider please call the front desk at the numbers listed below.

Do you have accessibility needs or concerns that prevent you from phoning to make an appointment? View accessible booking options

Contact Info

Burnaby Clinic

Maggie Benston Centre, Room 0101
Bottom floor

Hours

*9:30 am – 4:30 pm
Monday – Friday
*Closed from 12-2pm on June 25

  • Phone: 778.782.4615
  • Fax: 778.782.5781

Vancouver Clinic

Harbour Centre, Room 300
Lower level at the base of the escalator

Hours

*9:30 am – 4:30 pm
Tuesdays & Fridays
*Closed for lunch from 12:30pm to 1:30pm

  • Phone: 778.782.5200
  • Fax: 778.782.5025

Vancouver Clinic

Harbour Centre, Room 300
Lower level at the base of the escalator

Hours

*9:30 am – 4:15 pm
Monday - Friday
*Closed for lunch from 12:30pm to 1:30pm
*Closed all day on June 14 and 25

  • Phone: 778.782.5200
  • Fax: 778.782.5025

warning Please be advised that the SFU Vancouver Health & Counselling office will be closed all day on Friday, June 14th and on Tuesday, June 25th. No staff will be on site for support. All patient visits this day will be virtual.

Our Burnaby office will also be closed from 2 to 4pm on Tuesday, June 25th, but is available for the remainder of that day for appointment bookings, patient needs/questions by calling 778 782 4615.

In case of emergency, please call 911 or go to your nearest emergency room. 

Urgent Assistance is available 24/7 at each of our Campuses (Burnaby, Surrey & Vancouver):

  • Campus Security Emergency Line (Urgent Security/First Aid): 778-782-4500
  • Non-Emergency Line (Security/Safe Walk): 778-782-7991

Other resources available:

24/7 Counselling support through MySSP

  • MySSP within North America: 1-833-768-2188
  • MySSP outside North America: 001-416-380-6578

24/7 Crisis Line:

  • Greater Vancouver 604-872-3311
  • BC-Wide: 1-800-784-2433

Surrey campus

Counselling services are available at the Surrey campus. Virtual medical appointments can also be accessed with Health & Counselling doctors. Call the Vancouver Cinic to book.

  • Counselling appointments are held in Room 2715, down the hallway to the right of the Registrar

Documentation

medical_information Do you need to request your medical records? Contact: roi@sfu.ca

  • See a doctor for referrals to see physician specialists and/or for documentation and acommodation needs
  • Disabled and neurodivegent students can access various options for documention and support. View now

Sick Notes / Academic Concessions

If an instructor requires documentation supporting a concession for a minor short-term illness (typically 1–5 days), students should use the new self-declaration form as SFU will not be requiring medical notes for minor absences during this period. Should students need to be absent for a longer period of time, they should expect to need to obtain additional medical documentation. While a note may not be required, students are still encouraged to connect with their care providers or reach out to Health & Counselling Services for care and consultation if they need it.

If you have questions about this process or policy, or are experiencing conflicting information from a class, please connect with the Office of Student Support, Rights, and Responsibilities for support.

New Electronic Health Records System

Online booking options are continuing to expand, as we transition to a new electronic health records system into Spring 2024.

What does the new electronic health records system mean for you?

  • You are able to book some appointments online: rapid access/intake, follow up counselling, and transition case manager booking options
  • Medical appointments and scheduling with other service providers should become available by February 2024.
  • You will be able to update your own health forms and data and respond to requests from your service providers as needed within the confidential patient portal

Questions or concerns? Need troubleshooting assistance? Contact our front desk for support.