Contact Us
Health and Counselling offers student health clinics on the Burnaby and Vancouver campuses. Surrey Campus offers counselling services only. We provide support through individual sessions, group activities, and self-guided resources. All SFU students currently enrolled in classes can receive these free services in person, online, or by phone.
No show & late cancellation fees (including rescheduled appointments)
- Physician appointment with less than 24 hours notice: $35
- Counselling appointment with less than 48 hours notice: $35
- Psychiatry appointment with less than 48 hours notice: $100
- Other providers with less than 24 hours notice: $35
If you are not taking classes this term at SFU, visit this page for health resources.
To book an appointment please contact HCS Reception by phone at 778-782-4615 or in person during business hours (9:30 a.m. - 4:30 p.m.).
Note: We are closed on all statutory holidays.
Do you have any accessibility needs or concerns that make it difficult for you to phone in for an appointment?
Vancouver Clinic
Harbour Centre, Room 300
Lower level at the base of the escalator
Hours
*9:30 am – 4:30 pm
Tuesdays & Fridays
*Closed for lunch from 12:30pm to 1:30pm
- Phone: 778.782.5200
- Fax: 778.782.5025
In case of emergency, please call 911 or go to your nearest emergency room.
Urgent Assistance is available 24/7 at each of our Campuses (Burnaby, Surrey & Vancouver):
- Campus Security Emergency Line (Urgent Security/First Aid): 778-782-4500
- Non-Emergency Line (Security/Safe Walk): 778-782-7991
**Vancouver Office**
The Vancouver office will be closed on July 7, July 10 and July 18. Existing appointments will be moved online.
Burnaby Clinic
Maggie Benston Centre, Room 0101
Bottom floor
Hours
9:30 am – 4:30 pm
Monday – Friday
- Phone: 778.782.4615
- Fax: 778.782.5781
Surrey campus
Counselling services only (rooms 2721 & 2722, down the hallway to the right of the Registrar).
Please note virtual medical appointments can be booked by calling the Vancouver Clinic.
Vancouver Clinic
Harbour Centre, Room 300
Lower level at the base of the escalator
Hours
*9:30 am – 4:15 pm
**Monday - Friday
- Phone: 778.782.5200
- Fax: 778.782.5025
*Closed for lunch from 12:30pm to 1:30pm.
**Wednesdays - Counselling only.
For medical and appointment information or follow ups such as photos, completed surveys and forms, please email our front desk staff: hcs_moa@sfu.ca (privacy & hushmail info)
Note: We are unable to give medical advice over email.
Other resources available:
24/7 Counselling support through MySSP
- MySSP within North America: 1-833-768-2188
- MySSP outside North America: 001-416-380-6578
Call 8-1-1.
- Greater Vancouver 9-8-8
- BC-Wide: 1-800-784-2433 (1-800-SUICIDE)
medical_information Do you need to request your medical records? Contact: roi@sfu.ca
- See a doctor for referrals to see physician specialists and/or for documentation and acommodation needs
- Disabled and neurodivergent students can access various options for documention and support.
Sick Notes / Academic Concessions
If an instructor requires documentation supporting a concession for a minor short-term illness (typically 1–5 days), students should use the new self-declaration form as SFU will not be requiring medical notes for minor absences during this period. Should students need to be absent for a longer period of time, they should expect to need to obtain additional medical documentation. While a note may not be required, students are still encouraged to connect with their care providers or reach out to Health & Counselling Services for care and consultation if they need it.
- Find information about academic concessions including forms for illness, accident, family situation, and chronic health concerns. View now
- Academic Concession Self-Declaration Form
If you have questions about this process or policy, or are experiencing conflicting information from a class, please connect with the Office of Student Support, Rights, and Responsibilities for support.
Learn more about our operations:
Read the Student Mental Health & Well-being Framework