SFU Facilities Services

Maintenance Requests: Burnaby Campus

The Facilities Services department undertakes unplanned maintenance repairs requested by the campus community for all buildings, grounds, utilities, systems and equipment which have been accepted as permanent parts of the Burnaby campus.

Routine maintenance requested by staff or faculty outside of ancillary departments for the permanent parts of the Burnaby campus will be undertaken at no charge. However, charges will be applied if maintenance is requested by a specific date/time or if it is not for a permanent part of the Burnaby campus (e.g. repairs of office furniture, repairs of equipment particular to departments, personal property).

Requests from ancillary departments (e.g. Residences & Housing, Food Services and Parking Services) for work in their respective areas are considered chargeable services. Chargeable Maintenance Requests are usually channeled through the respective departments.

Routine Maintenance Requests

Please submit a Routine Maintenance Request for repairs or maintenance to buildings, grounds, utilities or equipment which is part of the building infrastructure Online requests will be processed promptly, subject to workload and urgency (e.g. requests classified as emergencies will be processed immediately).

Burnaby Campus - Routine Requests
Anytime - Submit an Online Maintenance Request

See: Examples of Routine Maintenance Requests

Urgent Maintenance Requests

Maintenance Requests are handled differently depending on the nature of the request. Urgent Maintenance Requests are any unusual occurrences, utility malfunctions or equipment failures which present an imminent danger to life, health or security; or have the potential to cause major damage to property or the environment. Urgent Maintenance Requests warrant immediate response to mitigate the situation before conditions escalate or worsen.

Urgent Maintenance Requests such as power outages, flooding or gas leaks should be reported immediately by phone to the Facilities Service Desk at:

Burnaby Campus - Urgent Requests
Regular Hours (8:00am-4:15pm) - Facilities Service Desk: 778-782-3582
After Hours (Weekends & Holidays) - Campus Security: 778-782-3100

See: Examples of Urgent Maintenance Requests

Emergency Situations

Campus Security coordinates response to all emergency situations including fire, accident, illness, crime, hazardous spills, gas leaks, and bomb threats. Any incident should be reported immediately by phone to Campus Security at:

Burnaby Campus - Emergency Line
24/7 - Campus Security: 778-782-4500

Examples of Routine Maintenance Requests:

Air Quality

Custodial Services

Carpentry/Furniture

Electrical

Elevators

Emergency Power

Fire Alarm System

General Maintenance

Graffiti

Heating/Cooling/Ventilation

Lab Exhaust Air

Landscape

Lighting

Masonry

Mechanical

Painting

Pest Control

Plumbing

Recycling Services

Roofing

Security System

Safety System

Storage of Goods

Snow Removal

Locksmith

Vandalism

Windows

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Examples of Urgent Maintenance Requests:

Custodial Services

Electrical

Elevators

Flooding

Leaks

Plumbing

Glass

Hazards

Heating/Cooling

Lighting

Personal Safety

Odours

Power Outage

Snow Removal

Hazardous Spills & Pollution

Vandalism

Water Supply

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