SFU Facilities Services

Maintenance Requests: Burnaby Campus

The Facilities Services department undertakes unplanned maintenance repairs requested by the campus community for all buildings, grounds, utilities, systems and equipment which have been accepted as permanent parts of the Burnaby campus.  Maintenance Requests preserve or restore the integrity and functionality of the physical plant, capital equipment, or assets to a condition appropriate for its designated purpose.  Maintenance also includes actions taken to restore failed, malfunctioning, or damaged equipment systems or facilities to their intended function or designed condition.  

Routine maintenance requested by staff or faculty outside of ancillary departments for the permanent parts of the Burnaby campus will be undertaken at no charge.  However, charges will be applied if maintenance is requested by a specific date /time or if it is not for a permanent part of the Burnaby campus (e.g. repairs of office furniture, repairs of equipment particular to departments, personal property).

Requests from ancillary departments (e.g. Residences & Housing, Food Services and Parking Services) for work in their respective areas are considered chargeable services. Chargeable Maintenance Requests are usually channeled through the respective departments.


Routine Maintenance Service Requests

Use the Online Request Form to place routine maintenance service requests.  Online request forms will be processed promptly, subject to workload and urgency (e.g. requests classified as emergencies will be processed immediately).


Urgent Maintenance Service Requests

Urgent Maintenance Requests should be reported immediately by phone to the Service Desk at 778-782-3582 during regular hours (i.e. Monday to Friday, 8:00am to 4:20pm) or to Campus Security after hours at 778-782-3100.  Emergency Service Requests are any unusual occurrence, utility malfunction or equipment failure which represents an imminent danger to life, health, or has the potential to cause major damage to property or the environment.

Examples of Maintenance Requests for Repairs and Services:

Air Quality Custodial Services Carpentry /Furniture Electrical Elevators Emergency Power Fire Alarm System General Maintenance Graffiti Heating /Cooling /Ventilation Lab Exhaust Air Landscape Lighting Masonry  Mechanical Painting Pest Control Plumbing Recycling Services Roofing Security System Safety System Storage of Goods Snow Removal Locksmith Vandalism Windows
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