Help and support

Critical Incident Support

https://www.sfu.ca/students/health/faculty-staff/cis-guide.html

A Critical Incident (or Significant Event) is a traumatic event that creates a strong emotional reaction. This reaction may interfere with an individual’s ability to manage normal day-to-day activities or have a large negative impact on the people involved or community members that have in some way been involved. Learn about the supports available.

Health & Counselling (HCS)

Burnaby: 778.782.4615
Vancouver: 778.782.5200
Surrey: 778.782.5200
http://www.sfu.ca/students/health/

This team of doctors, nurses, counsellors, psychiatrists and health promotion specialists collectively and positively influence health and well-being across SFU’s campuses. Doctor and counselling appointments available in Burnaby and Vancouver. Counselling available by appointment in Surrey. A full range of identity-based support options can be found here.

My SSP (Student Support Program)

1.844.451.9700
Outside North America call 001.416.380.6578
https://www.sfu.ca/students/health/support/mental-health/my-ssp

My SSP is available 24/7, via app or phone, to all SFU students (graduate, undergraduate and post-doc). Students can access immediate and ongoing, confidential mental health and well-being support. Available in multiple languages from North America or abroad.

Multifaith Centre

778.782.3180
ifcadmin@sfu.ca
https://www.sfu.ca/students/multifaith.html

The Multifaith Centre seeks to facilitate living one’s faith, to support the spiritual well-being of students, staff and faculty, and to increase the understanding of and respect for religious beliefs and practices across all three campuses.

Room Finder - Washroom Search

The latest update to SFU Snap and Room Finder allows users to see the locations of washrooms across SFU’s three campuses, as well as filter results to search specifically for accessible and inclusive washrooms. Learn more.

Bullying & Harassment Central Hub

236.885.8351
bhinfo@sfu.ca
https://www.sfu.ca/bullying-harassment

Supports and services are available to anyone impacted by bullying and harassment at SFU. If you have witnessed or experienced bullying or harassment, please visit SFU’s Bullying & Harassment Central to learn more about the supports and services available to you and explore your reporting options, if that is something you wish to consider.

Campus Public Safety (CPS)

Emergency: 778.782.4500
General enquiries: 778.782.7991
https://www.sfu.ca/srs/campus-safety-security.html

CPS works across the university to help maintain a safe and supportive environment at all three main SFU campuses, responding to fire, medical and criminal incidents, campus-wide emergencies, crime prevention and education, safety escorts and SFU community member requests for assistance. 

Safe Walk

778.782.7991
https://www.sfu.ca/srs/campus-safety-security/public-safety/safe-walk.html

The Safe Walk Program provides a security escort to support individual safe travel on campus 24/7.

Sexual Violence Support & Prevention Office (SVSPO)

Office: 778.782.7233
sv-support@sfu.ca
https://www.sfu.ca/sexual-violence

The SVSPO is a trauma informed and survivor-centered service which offers support to campus community members impacted by sexual violence and misconduct, regardless of when or where the incident took place. It offers confidential support, information and referrals at any SFU campus or an alternate location. The SVSPO also provides educational programming and initiatives.

Office of Student Support, Rights & Responsibilites 

Michelle Verbrugghe, MEd, Director: 778.782.6601 
michelle_verbrugghe@sfu.ca
https://www.sfu.ca/students/studentsupport.html

The Office of Student Support, Rights & Responsibilities is a resource for students, faculty and staff. Students can find out about their responsibilities and rights as members of the SFU community, and learn about the supports available to them, along with options for addressing concerns.

Ombudsperson

Office: 778.782.4563
ombuds@sfu.ca
http://www.sfu.ca/ombudsperson

The Ombudsperson is an independent, impartial and confidential resource for students. Provides information and guidance on students' rights and responsibilities in relation to SFU policies and practices.

Human Rights Office (HRO)

778.782.4446
http://www.sfu.ca/humanrights

The HRO provides students, faculty and staff with impartial advice, support and education services on human rights, including discrimination and harassment based on a protected ground under the B.C. Human Rights Code. Students, faculty and staff are welcome to book a confidential consultation with the Director of the HRO to discuss their human rights related concerns and to explore the complaint process under SFU’s Human Rights Policy.

Centre for Accessible Learning

Office: 778.782.3112
caladmin@sfu.ca
https://www.sfu.ca/students/accessible-learning/

The CAL provides disability related information and support. The Centre can recommend academic accommodations to students as well as assist students and faculty in the implementation of disability-related services.

Student Learning Commons (SLC)

Burnaby/Vancouver: 778.782.4648
Surrey: 778.782.7614
Burnaby/Vancouver: learning-commons@sfu.ca
Surrey: slc-surrey@sfu.ca
https://www.lib.sfu.ca/about/branches-depts/slc

The SLC offers expert and friendly help with academic writing, learning, and study strategies in an environment of collaboration, discussion and peer learning.

Indigenous Student Centre (ISC)

Office: 778.782.6929
ask_isc@sfu.ca
http://www.sfu.ca/students/indigenous/

The ISC is a welcoming gathering space that provides holistic student support and services to Indigenous students.

SFU First Nations, Métis & Inuit Student Association (FNMISA)

fnsa-board@sfu.ca
https://sfufnsa.ca/

The First Nations, Métis & Inuit Student Association (FNMISA) is an Indigenous student-run group that provides support and resources to First Nations, Métis, and Inuit (FNMI) students. This includes support and preservation of the various cultural diversities of FNMI peoples, advocating for services and resources necessary for FNMI students to succeed at Simon Fraser University (SFU), and promoting increased awareness of FNMI cultures and issues to the SFU community.

International Student Services

Office: 778.782.4232
Iss_office@sfu.ca
https://www.sfu.ca/students/iss

ISS offers supports and services to international students and to students seeking info regarding international learning opportunities. ISS works with faculty wishing to develop international and intercultural learning opportunities.

EQUITY, DIVERSITY AND INCLUSION

Jennifer Kandjii, Director, Equity, Diversity and Inclusion, Student Services
jennifer_kandjii@sfu.ca