Help and support

There are a number of university resources dedicated to keeping you safe, well and connected. If you need help, please reach out.

Support for students


Critical Incident Support

A Critical Incident (or Significant Event) is a traumatic event that creates a strong emotional reaction. This reaction may interfere with an individual’s ability to manage normal day-to-day activities or have a large negative impact on the people involved or community members that have in some way been involved. Learn about the supports available.

Health & Counselling (HCS)

Burnaby: 778.782.4615
Vancouver: 778.782.5200
Surrey: 778.782.5200

This team of doctors, nurses, counsellors, psychiatrists and health promotion specialists collectively and positively influence health and well-being across SFU’s campuses. Doctor and counselling appointments available in Burnaby and Vancouver. Counselling available by appointment in Surrey. A full range of identity-based support options can be found here.

My SSP (Student Support Program)

Outside North America call 001.416.380.6578

My SSP is available 24/7, via app or phone, to all SFU students (graduate, undergraduate and post-doc). Students can access immediate and ongoing, confidential mental health and well-being support. Available in multiple languages from North America or abroad.

Multifaith Centre


The Multifaith Centre seeks to facilitate living one’s faith, to support the spiritual well-being of students, staff and faculty, and to increase the understanding of and respect for religious beliefs and practices across all three campuses.

Room Finder - Washroom Search

The latest update to SFU Snap and Room Finder allows users to see the locations of washrooms across SFU’s three campuses, as well as filter results to search specifically for accessible and inclusive washrooms. Learn more.


Bullying & Harassment

If you have witnessed or experienced bullying or harassment on our campuses, please visit SFU’s Bullying & Harassment webpage to learn more about the supports and resources available to you and explore your reporting options, if that is something you wish to consider.

Safety & Risk Services (SRS)

Emergency: 778.782.4500
General enquiries: 778.782.3100

The SRS team responds to incidents involving safety and risk and supports individuals impacted by incidents that affect their safety or wellbeing.

Safe Walk

Burnaby: 778.782.3100
Surrey: 778.782.7070
Vancouver: 778.782.5029

The Safe Walk Program provides a security escort to support individual safe travel on campus 24/7.

Sexual Violence Support & Prevention Office (SVSPO)

Office: 778.782.7233

The SVSPO is a trauma informed and survivor-centered service which offers support to campus community members impacted by sexual violence and misconduct, regardless of when or where the incident took place. It offers confidential support, information and referrals at any SFU campus or an alternate location. The SVSPO also provides educational programming and initiatives.

Office of Student Support, Rights & Responsibilites 

Michelle Verbrugghe, MEd, Director: 778.782.6601

The Office of Student Support, Rights & Responsibilities is a resource for students, faculty and staff. Students can find out about their responsibilities and rights as members of the SFU community, and learn about the supports available to them, along with options for addressing concerns.

Your Rights


Office: 778.782.4563

The Ombudsperson is an independent, impartial and confidential resource for students. Provides information and guidance on students' rights and responsibilities in relation to SFU policies and practices.

Human Rights Office (HRO)


The HRO handles complaints from students, staff and faculty under SFU's human rights policy, which prohibits discrimination and harassment.

Learning Support

Centre for Accessible Learning

Office: 778.782.3112
The CAL provides disability related information and support. The Centre can recommend academic accommodations to students as well as assist students and faculty in the implementation of disability-related services.

Student Learning Commons (SLC)

Burnaby/Vancouver: 778.782.4648
Surrey: 778.782.7614

The SLC offers expert and friendly help with academic writing, learning, and study strategies in an environment of collaboration, discussion and peer learning.

Indigenous Student Centre (ISC)

Office: 778.782.6929
The ISC is a welcoming gathering space that provides holistic student support and services to Indigenous students.

First Nations Student Association (FNSA)
The FNSA is a student organization whose mandate is two-fold: to personally, academically and culturally support First Nations students (Inuit, Métis, Status and Non-Status) and to educate the campus community on First Nations issues.

International Student Services

Office: 778.782.4232

ISS offers supports and services to international students and to students seeking info regarding international learning opportunities. ISS works with faculty wishing to develop international and intercultural learning opportunities.