My SSP

Support for student life, whenever you need it

University life comes with changes and challenges. Whether you're adjusting to a new environment, managing academic pressures, navigating relationships or simply looking for ways to maintain your well-being, My Student Support Program (MySSP) is here to help you thrive at SFU.

What is MySSP?

MySSP is a free, confidential, 24/7 well-being resource available to all SFU and FIC students. You can connect quickly with a trained counsellor by phone or text whenever you need support, guidance or someone to talk to, without waiting for the clinic to open or an appointment to become available.

Why use MySSP?

Your academic journey matters. So does your emotional health.

Taking care of your well-being is important for success both inside and outside the classroom. MySSP can help you stay focused, navigate challenges and build healthy habits that empower you to make the most of your SFU experience. Whether you're managing stress or facing a bigger challenge, MySSP offers support that fits your needs.

Topics Covered

Managing stress at school
Five secrets of successful students
Understanding and managing anxiety disorders
Managing relationships with parents during university
Suicidal ideation
Dealing with depression in college

Resources Available

Self-guided tools
Virtual assessment
Virtual fitness sessions
1:1 phone counselling
In-app chat

Travelling or studying abroad?

SFU students can continue to access MySSP by phone or chat while outside Canada and the U.S., with support available in multiple languages through a global network of providers.

Learn More

How to get started

Download the app Telus Health Student Support

After downloading, create your profile and select Simon Fraser University to unlock student access.

Privacy note:  MySSP is a safe and confidential space to share what’s on your mind. Your conversations and personal information are private and cannot be accessed by SFU.

Connecting with a counsellor

When you connect via chat or call, a representative will gather your name, school and reason for support to connect you with the first available counsellor. If you have a specific language preference or relevant lived experience, please mention it during the intake process. If you are looking for a short-term counselling plan, let the representative know. They will connect you with a counsellor as soon as possible, depending on availability.

MySSP counsellors can provide real-time support or arrange short-term scheduled sessions as needed.

How to book short-term counselling?

You can request short-term individual counselling either locally in your community or virtually. This is a good option if you want deeper work or continuity with the same provider.

Being specific helps MySSP match you with the right support. You can request:

In-person counselling near your home

Virtual counselling

A counsellor with specific cultural, linguistic or lived experience

A small number of short-term sessions with continuity

Example asks:

“I’d like to book short-term counselling with the same provider for a few sessions. I prefer someone in my community / in person / virtual.”

“I’m requesting an ongoing counselling plan with a counsellor who matches my lived experience (e.g., language, religion, culture or identity).”

MySSP will either schedule your sessions right away or call you back once they find a suitable counsellor.  MySSP counsellors are registered counsellors with the same or equivalent qualifications of those you might access through Health & Counselling.

Accessing MySSP while abroad

By Chat

To use the chat feature, you need access to your provider network (data access) or a Wi-Fi connection. The chat function through the free MySSP app works just as it does when accessed from within Canada or the U.S.

If you encounter difficulties, check your internet connectivity. Some countries may have additional firewall protections that block certain apps. If this happens, consider calling MySSP instead.

By Phone/Call

Make an international call

Call directly from the MySSP app or the direct number (1.416.380.6579). To make international calls, ensure that international calling is enabled on your phone. Charges may apply.
Opt to "call collect" to have the charges reversed to MySSP. To do this, find the collect call service for the country you are in, dial the number, and request to make a collect call to 1.416.380.6579. MySSP will accept the charges, and you will be connected to a Student Support Advisor. 
Note: When using the collect call option, the MySSP auto-attendant messaging is bypassed, and you will connect directly with a representative. Please explain that you are a student accessing MySSP services from outside Canada/U.S.

Call via Wi-Fi connection.

For this option, certain conditions must be met:

You must have a Wi-Fi calling-capable phone.
Wi-Fi calling must be turned on.
Your service provider must support Wi-Fi calling.

Troubleshooting:  If you are unable to make or receive Wi-Fi calls, it may be due to one of the following reasons:

Your device does not support Wi-Fi calling.
Your device does not have the latest system update.
Your service plan does not include Wi-Fi calling.
Emergency address for Wi-Fi calling is not set up (FCC requires service providers to support 911 calls and collect a registered location to enable the service).
The Wi-Fi calling setting is turned off in your device settings.
Wi-Fi calling is blocked on your phone line.
There is no Wi-Fi network connection.  Learn about Wi-Fi calling and major U.S. carriers’ policies on CNET.

Note: Making calls over Wi-Fi may still count against your regular minutes allowance and be charged as an international call, depending on your phone plan. Be sure to read your carrier's policies to understand any potential restrictions and charges related to your situation.

Student Services