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Tips for Contacting the Computing Science Helpdesk
- Check our FAQs and support information here first, and please ensure you follow the guidelines on our best practices page.
- When contacting the helpdesk, please send the email from your SFU account so it does not end up being discarded.
- Only email the helpdesk for CMPT related technical issues, NOT for questions about coursework or assignments.
What Happens When I Contact the Helpdesk?
We use the Request Tracker (RT) System to manage inquirires to the helpdesk. The system is regularily monitored by members of the CMPT technical support team. We strive to respond to your ticket within one hour during our regular business hours.
You will recieve an automated response to your email. If you'd like to update your request, reply to this email with the same subject line (if you don't include the same subject line in future email, new tickets will be created that won't be associated with your original email/ticket).
No Response from the Helpdesk - What Now?
If you don't receive a response within a reasonable amount of time, you can reply to the automated response you received. This sends a reminder to the technical support team.
If you feel your inquiry did not receive proper attention, please contact one of our department managers.
I Work in a CMPT Research Lab - Will the Helpdesk Assist Me?
When you send an email to the helpdesk, be sure to add your research lab's acronym to the subject line.
eg: Subject: CMPT-AAA: Need New Software
The RT System will assign the ticket to the appropriate technical personnel without delay.
To assist you, we've put together a list of acronyms here:
|Research Labs - Burnaby Campus|
|Acronym||AKA||Official Name||Room #s||Directors||Remarks|
|CMPT-DSL||Database Systems Lab||TASC1 9217||Dr. Jiannan Wang|
|CMPT-ACO||cs-theory||Algorithms, Complexity, and Optimization Group||TASC1 9001||Dr. Bhattacharya, Dr. Bulatov, Dr. Kabanets, Dr. Krishnamurti, Dr. Shermer||Theory Lab|
|CMPT-Auto||cs-autolab||Autonomy Lab||TASC1 7000||Dr. Vaughan|
|CMPT-COMPBIO||cs-compbio||Computational Biology Lab||TASC1 9003||Dr. Sahinalp|
|CMPT-CLL||cs-cl||Computational Logic Lab||TASC1 9000||Dr. Delgrande, Dr. Mitchell, Dr. Ternovskam, Dr. Schulte|
||Cloud Computing Lab||TASC1 9004||Dr. Liu|
|CMPT-CVL||cs-colour||Computational Vision Lab||TASC1 8005||Dr. Funt|
|CMPT-DBL||cs-dblab||Database and Datamining Lab||TASC1 9006,
||Dr. Ester, Dr. Wang|
|CMPT-DEAL||cs-deal||Data Engineering and Analytics Lab||TASC1 9406, TASC1 9431
|CMPT-LFPL||Logic and Functional Programming Lab||TASC1 9404|
|CMPT-MICA||Medical Image Computing and Analysis||inlcudes MIAL and MCL|
|CMPT-MIAL||cs-mial||Medical Image Analysis Lab||TASC1 9400||Dr. Hamarneh
|CMPT-MCL||Medical Computing Lab||Dr. Atkins|
|CMPT-NLL||cs-natlang||Natural Language Lab||TASC1 9404||Dr. Popowich, Dr. Sarkar
|CMPT-NML||cs-nml||Network Modeling Lab||TASC1 9002||Dr Gu, Dr. Liu, Dr Peters
||aka. Network Modeling Group|
|CMPT-STL||cs-stl||Software Technology Lab||TASC1 9200||Dr. Glässer||aka Software Engineering Lab|
|CMPT-SYNAR||cs-systems||Systems Networking and Architecture Research||TASC1 8208, TASC1 8210
||Dr. Shriraman, Dr. Sumner
||aka Systems Lab|
|CMPT-Vivarium||a group of CMPT-ENSC joint labs||includes GrUVi, MIAL, SCIRF, VML|
|CMPT-GrUVi||cs-gruvi||Graphics, Usability, and Visualization Lab||TASC1 8002 TASC1 8004||Dr. Kirkpatrick, Dr. Tan, Dr. Zhang
|CMPT-VML||cs-vml||Vision & Media Lab||TASC1 8000||Dr. Drew, Dr. Li, Dr. Mori|
|CMPT-RandAlg||cs-randalg||Randomized Algorithms Lab||Dr. Berenbrink, Dr. Ergun|
|Research Labs - Surrey Campus|
|Acronyms||AKA||Official Name||Room #s||Directors||Remarks|
|CMPT-GOL||Grad Open Lab||SUR 4112|
|CMPT -BIO||Bioinformatics Lab||SUR 4190||Dr. Wiese|
|CMPT-Health-Tech||Digital Health Hub||SUR 4190||Dr. Wiese, Dr. D'Arcy|
|CMPT-OSL||Open Source Lab||SUR 4120||Dr. Cameron|
Should I Contact Other Tech Support Groups?
If you know certain issues should be taken care by another party e.g. RCG (Research Computing Group), please indicate this in your message, and we will contact them on your behalf. Please do not contact them directly.
Please see the guidelines on our best practices page, for helpful tips in contacting the Helpdesk.
Last updated @ 2016.07.08