Set Up Email Templates

Outlook Web App

Use the My Templates add-in to insert pre-loaded text into an email. Templates created in this add-in will sync between OWA and Outlook 2016 for PC. The My Templates add-in is not available for Outlook 2016 for Mac.

This page outlines how to use the My Templates add-in in the Outlook Web App (OWA).

Note: My Templates is a Microsoft add-in that is not officially supported by IT Services. In addition, you may experience some issues accessing this add-in in Safari and Firefox browsers.

Using a Desktop Application? 

Using Email Templates

1. Select New in the mail ribbon to start writing a new email message.

2. The My Templates icon is located below the message body. Click it to display your templates.

3. Three templates are available in My Templates by default. Select one to insert specific text into the body of your message. For example, if you select I'll reply later, the message "Heading to a meeting. I'll get back to you soon." will be included in the email message you're writing. To add a template to the My Templates add-in, select the '+ Template' button.

4.Type a title for the template and the text you want to have inserted in your email, and then select Save.

5. To format the text of a template, it is recommended that you type your message in the body of a new email, apply desired formatting, then copy and paste.

6. To edit the text in a template, select Edit, add or modify text as needed, and then select Save. To delete a template, select the Trash icon next to the template you want to delete. The template is deleted immediately, and there is no undo option.