December 14, 2015

IT Services launches a new mobile strategy—and invites feedback

The new Mobile Strategy @ SFU, recently introduced by IT Services, is organized around six guiding strategies, shown above.

For SFU instructors and students, the new Mobile Strategy @ SFU, developed by IT Services, is important because it has practical implications for everything from the speed with which users can access assignments in Canvas while riding a bus, to the ease with which they can locate and install SFU native apps on their phones. IT Services welcomes feedback on the new strategy; the Teaching and Learning Centre is drafting a submission that examines the strategy from an educational perspective and invites other members of the SFU academic community to share their perspectives as well.

The University community expects access to information services anytime and anywhere, and to meet these expectations, IT Services developed the Mobile Strategy @ SFU. The strategy focuses on access, not assets, and leverages mobile technology and user-centric capabilities, as appropriate, for campus information services. The development of the official SFU app is an example of the strategy in action.

The mobile strategy applies central mobile resources to a number of high-priority needs. This includes supporting and improving the teaching and learning mission of the University and streamlining core administrative functions that affect the student experience at SFU. With this in mind, six guiding strategies were developed.

1. Think “mobile first.”
When developing or acquiring any new service, the University will consider and account for mobile access from the beginning.

2. Leverage our processes.
Leverage existing Information Systems (IS) policies, usability practices, security standards, and quality guidelines to support well-informed decision-making and effective use of resources around mobile application development and acquisition.

3. Standardize, resource and support mobile development.
SFU should prioritize and support enterprise standards for a consistent and seamless mobile application experience for all of our stakeholders.

4. Nurture and guide application development.
SFU should support mobile application development across an identified range of technologies.

5. Single source our distribution.
IT Services will provide a central distribution process for the entire SFU community to easily find and use all SFU native mobile apps.

Strategy 6. Create a secure, private, and compliant mobile experience.
IT Services, in conjunction with key stakeholders, will build mobile services that effectively guard users’ identity, privacy, and accessibility, while simultaneously protecting University information assets.

Faculty and staff are encouraged to review the Mobile Strategy @ SFU. Questions or comments may be submitted by filling out the form at the bottom of the Mobile Strategy @ SFU page on the IT Services website. The deadline for submitting your questions or comments is January 28, 2016. The strategy will be updated accordingly after the review period concludes.