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CAMP RULES & POLICIES
SFU Camps strives to ensure that all participants leave camp each day with a smile, with new friendships and having learned something new! We achieve this by asking campers to BE FAIR, to BE SAFE and to BE KIND when participating in any of our programs (on campus and during off-campus field trips). We ask that parents read through our camp rules and behaviour policies with your child(ren) before the start of camp!
We will act with honesty, take responsibly for our actions and consider how our actions and words affect others, property and the environment.
We will respect ourselves, each other, the staff and volunteers, camp equipment, bus drivers, the public and the environment to prevent accidents, injuries, damage, and hurt feelings.
We will show care for others, property and the environment. Use polite and respectful language (including body language) and strive to include others in our conversations and activities.
If a camp participant has difficulty following our camp rules, staff and administrators will utilize escalating responses, which are intended to be consistent, preventative, fair, and restorative. These responses include:
Staff will coach participants by using redirection, positive reinforcement, reminders of camp rules, etc.
Staff will collaborate with or ask for suggestions from parents/caregivers.
The participant may be asked to complete a Behaviour Reflection, in which they will be asked to reflect on how they can respond differently in the future. Staff will share this reflection with parents/caregivers.
The participant will collaborate with staff to create a Behaviour Contract, in which logical, fair, and agreed upon consequences will be listed in response to behaviour that breaks camp rules. Staff will share this contract with parents/caregivers and ask for feedback.
If a participant is unable to correct or change their behaviour and show fair, safe, and kind actions, Camp Administrators may suggest that the participants be removed from the program, including future programs. In this case, a conference may be called between Camp Administrators and parents/caregivers to discuss the next steps that will be taken.
Bullying is any type of unwanted physical, verbal, social or psychological behaviour that results in humiliation or intimidation, while cyberbullying is bullying electronically. In order to be considered bullying, the behaviour must include an imbalance of power and be repeated over time1. Some common examples of bullying include2:
Physical Bullying: Hitting, poking, pinching, chasing, shoving, destroying or stealing belongings, etc.
Verbal Bullying: Name calling, spreading rumours, threatening, making negative references about someone, etc.
Social Bullying: Scapegoating, excluding others, humiliating others, etc.
Cyber Bullying: Using the internet, apps, or text messages to intimidate, put down, spread rumours, or make fun of someone, etc.
At SFU Camps, bullying is inexcusable. All camp participants, staff, and volunteers are expected to treat one another with respect. When an incident of bullying is reported:
The participant displaying unacceptable behaviour will be asked to genuinely apologize, as appropriate to the participant's age and level of understanding.
SFU Camps will provide participants and staff with problem solving and anti-bullying strategies, and facilitate ongoing support to ensure participant safety.
Staff will monitor and document ongoing behaviour. Staff will provide feedback to parents / caregivers and camp administrators.
Parents / Caregivers will be notified about bullying situations in which their child has been involved as the target, witness, or bully.
SFU Camps values our partnership with parents / caregivers. As such, SFU Camps may ask parents / caregivers for support or suggestions if a participant is continually demonstrating unacceptable behaviour towards others.
In serious cases, Camp Administrators may suggest that the participants be removed from the program, including future programs. In this case, a conference may be called between Camp Administrators and parents / caregivers to discuss the next steps that will be taken.
At SFU Camps, we are aware that many camp participants have food and nut allergies. We are committed to providing a safe environment that is inclusive for all children and youth, which is why our programs are nut aware. We do not describe our programs as being nut free as we cannot guarantee that other camp participants or the public have brought nuts or traces of nuts into our facilities.
To ensure participants' safety:
SFU Camps asks that parents and caregivers exercise care when preparing their child(ren)'s lunches and snacks and to carefully check labels to avoid sending products that contain nuts or traces of nuts.
SFU Camps has a no sharing policy, which means that participants are strongly discouraged from sharing or trading snacks and lunches with other participants, volunteers, or staff.
SFU Camps staff members are trained in Standard First Aid and CPR-C and are trained to recognize the symptoms of an allergic reaction, and if necessary, administer EpiPens.
Should you have any questions or concerns, or your child has food allergies and you wish to speak with us, please contact us at email@example.com or call (778) 782-4965.
A refund may be considered based on the following:
Receipt of written medical recommendation from a doctor (minus a 15% administration fee per program).
Receipt of written recommendation from the Program Instructor or a Camps Administrator detailing why the program is unsuitable for the participant.
If the program has not commenced, a full refund (minus a 15% administration fee per program) will be issued.
If the program has commenced, a pro-rated refund (minus a 15% fee per program) will be issued based on the number of days the participant has attended.
- We will consider program transfers, depending on course minimum registration. A $5 transfer fee may apply.
- If a participant withdraws from a program one or more weeks prior to the start date, a full refund (minus a 15% administration fee per program) will be issued for each program cancellation made.
- If a participant withdraws from a program with less than five business days notice prior to the start date, no refunds will be issued.
- SFU Camps reserves the right to cancel a program if minimum registration is not reached one week prior to the start date. Program fees will be refunded in full.
If you have any questions in regards to our refund policy, please contact us during business hours.
*Please note that this refund policy does not apply to International Camps.
If one of our programs is full, you have the opportunity to add your child to the waitlist. In the event that a space opens up, everyone on the waitlist will be contacted by email at the same time informing you that a space is available. Registration from the waitlist is first come first serve. If after 72 hours no one from the waitlist has taken the spot, the waitlist will be cleared and anyone can register for the spot.