FREQUENTLY ASKED QUESTIONS

This page contains answers to some of our most common questions. If you have additional questions or concerns, please contact us!

Registration

How do I register?

The easiest way to register is through the online registration site, which you can access here

If it is your first time using our registration system you will have to follow these steps to make an account before you will be able to register. 

I created an account but the system did not send me an activation link. What happened?

Please double check your email, especially your junk folder. If found, please cut and paste the link into the internet address bar. If it is not there, please contact us during business hours. 

I registered and paid for a camp but have not received my receipt or login information. 

If you selected the option to keep your email private, the system will block our communications, including the receipt email. If you want to receive recipets and confirmations, please contact us during business hours to have your email unblocked. 

Is there a time limit for transactions in the online registration system?

Yes, the system will time out after 20 minutes from your first action. Any camp added to your account and basket at that point will not be saved. If you are registering for several camps, we recommend you break up your transactions to ensure you retain your spot in a specific camp.

What if the participant does not have a BC Personal Health Number?

You can provide your personal health number from your province or territory. For international campers, please ensure you have travel insurance. 

Can I switch camps once my camper is registered?

We have limited transferring camps to coincide with our COVID-19 policies. Transfer requestions will be considered on a case-by-case basis. Please contact the Main Recreation Office for availibility by calling 778-782-4142 or emailing at camps@sfu.ca.

Should I join the waitlist?

Yes, we encourage you to sign-up for the waitlist and you will be notifed as soon as there is a spot available. 

When is the latest to cancel my registration?

Registrants can cancel registration one or more weeks before start date and receive a full refund (minus a 15% admin fee). Please view our full refund policy here

Parking & Navigation

Is there free parking for drop off and pick up?

Yes, we are able to offer 20 minutes of free parking during drop off and pick up times. If you would like to stay on campus for longer, please visit the SFU Parking website to see permit and payment options. If you receive a ticket during the 20 minute window, please bring it to a Camps Programmer or Instructor.

COVID-19

What is your mask policy?

We support staff, volunteers, and campers to continue to wear masks based on their own comfort and risk factors. Masks can be removed for the purpose of eating, drinking, and physical activity. 

Masks are not required in outdoor spaces but are encouraged when a physical distance of 2 metres cannot be maintained (e.g. Sign-in)

If my child becomes sick mid-week and I withdraw, will we receive a refund?

All credits and refunds related to illness and mid-week withdraws will be assessed by the Camps Manager on a case-by-case basis.

Does my child need to bring hand sanitizer?

Alcohol based sanitizer will be provided on site at SFU Camps. Your child is welcome to bring and use their own hand sanitizer. Please note that hand sanitizer brought from home cannot be shared with other campers. 

Can my child register and attend two half-day camps in the same week?

To reduce the risk of transmission, we have limited the option to combine half-day camps. If you require full-day care, please select a full-day camp. 

How will sport programs be modified?

All camps, including Varsity clinics, Elite camps, and ID Camps, will follow current health and safey guidelines. Please refer to the Return to Camp Plan for more details. 

GOT QUESTIONS?

 camps@sfu.ca
(778) 782-4965