CSIL Printing FAQ


Where is the printer in CSIL located?

See the CSIL Burnaby Layout for the printer location in CSIL@Burnaby.

See the CSIL Surrey Layout for the printer location in CSIL@Surrey.

For graduate students who are doing TA work only: there is a color MFD in common room (TASC1 9401) you may use; it is on new cardless print release system.

top

What do I need in order to print in CSIL?

You need to have suffcient funds on the SFU printing account (aka Papercut account).

For more details see the IT Services Printing FAQ.

top

Can I print to any other printers on campus?

Yes!

IT Services operates many cardless printers on all 3 campuses, and when you print to New Lab Mono (aka NewLabMono) or New Lab Colour (aka NewLabColour),  you could release your print job at any one of these. For the location of other IT Services run cardless printers on the campuses, click here.

top

How do I print?

From a Windows or Linux application:

  1. Choose the Print option from your application.
  2. Select the New Lab Mono (or NewLabMono) printer.
  3. Locate the CSIL Ricoh device, or go to the cardless printer release console of your choice on campus (see the above question and answer).
  4. Tap-in with your CSIL access fob on the Ricoh device (or key in your SFU credentials on the console).
  5. Select the print jobs to release or delete.

top

How do I print in color/colour?

*New!* The new Ricoh multi-fucntion device in CSL could print color!

From a Windows or Linux application:

  1. Choose the Print option from your application.
  2. Select the New Lab Colour (or NewLabColour) printer.
  3. Locate the CSIL Ricoh device, or go to the cardless printer release console of your choice on campus
  4. Tap-in with your CSIL access fob on the Ricoh device (or key in your SFU credentials on the console).
  5. Select the print jobs to release or delete.

top

How much does printing cost?

Please see the IT Services Printing FAQ for their rates.

As of Spring 2019,

Black & white $0.11 per side

Color $0.25 per side

top

How do I delete a print job?

Unreleased print jobs are deleted automatically after one hour, so if you just wait an hour, your print job will be deleted from the system.

If you want to delete your print job immediately, you can delete it at any printer console after tap-in.

top

I don't have enough money on my printing account, what should I do?

Please always add funds to your SFU printing account aka Papercut account. by using this webapp.

For graduate students: If you are printing for your research, you may contact your supervisor for extra funds. Your supervisor will contact the CS Receptionist to add more funds.

top

The release console says no sufficient funds but there is plenty on my printing account. What's going on?

The SFU printing account contains multiple funds; the Printing Release System only uses the cash funds.

Please login to this webapp for checking and adding funds.

top

Who do I send an e-mail to when the printer is broken?

If you are using the CSIL printer, email helpdesk.

If you are using one of the other IT Services printers, email help AT sfu DOT ca.

top


Why won't the printer print my job?

This can happen for many reasons:

  • You haven't got enough cash funds left on your SFU printing account.
  • You may have requested the wrong paper size. The printers in CSIL only support Letter size paper, specifying any other size may cause the printer to hang.
  • The printer may be out of paper.
  • The printer may be jammed.

Please email helpdesk if the printer in CSIL isn't working.

top

The CSIL printer is not working. How do I print?

If the CSIL printer is not working, you could release your CSIL print jobs at any other IT Services printer (see Q&A above).


Last updated @ 2020.03.17