Employee and Family Assistance Program (EFAP)

The SFU Employee and Family Assistance Program (EFAP) is a voluntary and confidential support service that provides professional assistance to help you or your family members resolve issues that affect your personal and work lives. The University retains the services of an external program provider, Homewood Health, who are staffed with certified counsellors and registered coaches.

Professional Counselling Services

EFAP counselling can help with a wide range of issues including, but not limited to:

  • Stress
  • Depression/anxiety
  • Trauma
  • Anger management
  • Relationship issues
  • Life transitions
  • Family or workplace conflicts
  • Alcohol, drug, and gambling issues
  • Grief and bereavement
  • Financial worries

You can refer yourself by simply calling  Homewood Health at 1-800-663-1142, online at Homeweb or mobile application e-AP

Users will also have access to Homewood Health's network of registered licensed counsellors who identify as having extensive experience in counselling clients within the Indigenous community, as well as many counsellors identifying as experts in Inuit, Metis, First Nations and Residential Schools, LGBTQ2+ and BIPOC communities.

For users who wish to access support through a more culturally traditional approach with Elders and/or Knowledge Keepers through Homewood Health, they may call the Intake Centre with a self-identified Elder and/or Knowledge Keeper of their choosing. In circumstances where the Elder is not self-identified at the time of intake, Homewood Health would offer to connect the user to one of their clinical experts who are specialized in Indigenous Culture.

Additional Services

Homeweb is part of your EFAP and is offered through Homewood Health. You may access Homeweb on your smartphone, tablet or desktop. Homeweb offers you and your family members the ability to create an individual profile, receive personalized content recommendations and access helpful resources including:

  • Health Smart Coaching services for nutrition, smoking cessation, or jumpstarting your wellness
  • Life Smart Coaching services for financial advice, legal advice, eldercare, childcare, parenting, grief and loss
  • Eldercare/childcare resource locater
  • i-Volve - Homewood Health's online, self-paced treatment program to treat anxiety and/or mild cases of depression
  • Self-directed e-learning courses on a wide range of topics
  • Video counselling
  • Health and wellness library

How to access Homeweb:

Step 1: Visit Homeweb and click "sign UP"

Step 2: Enter information into the required fields, choose an email and password, and click ‘Next Step’. Then, type in Simon Fraser University and click ‘Find it!’. Select from the list provided. 

Step 3: Confirm how you are covered by Homewood Health, (e.g. through your organization or the organization of a family member), and confirm your relationship to the organization (e.g. employee, spouse, dependent, etc.). Submit the additional information required and click ‘Sign In’ at the bottom of the page.