Tuition fee appeals

Space in SFU courses is limited and the tuition refund schedule is designed to discourage a student from holding space in course(s) that the student eventually does not use. If a student has paid fees and feels they should have some or all of those fees refunded due to extenuating circumstances, and they meet all the criteria, the Enrollment Appeals Committee will review their request.

COVID-19 Update:

The EAC Terms of Reference continue to apply to appeal eligibility during the COVID-19 Pandemic. Appeals based on financial need alone will not be considered by the EAC, including financial need associated with COVID-19. Eligibility criteria can be found at: https://www.sfu.ca/students/appeals/fees-appeals.html

As was communicated by the university when the WD deadline was extended, no additional refunds will be granted for withdrawals during the extended withdrawal period in the Spring 2020 term if you elected to withdraw instead of transitioning to online coursework. If you withdrew for other eligible reasons and wish to appeal for a tuition refund, please apply at the following web form: https://www.sfu.ca/students/appeals/fees-appeals.html

If you are a student and are facing financial difficulty, please reach out to Financial Aid and Awards for advising about supports available to you: https://www.sfu.ca/students/financialaid.html

Please note Health and Counselling Services continues to offer support services: https://www.sfu.ca/students/health/support/

More information about the University’s response to COVID-19 can be found at: https://www.sfu.ca/students/support.html

The criteria:

  1. Appeals must be submitted within one calendar year of the date you dropped the course(s).
  2. If you are applying for a refund for courses dropped after applying for a Withdrawal Under Extenuating Circumstances (WE), wait until the WE process is completed as that process may include a partial refund. However, you are only eligible to make a Tuition Refund Request within one calendar year from the last day of classes in the term for which you have received a WE, regardless of when the WE process is initiated or completed. If you need more information about WE, please visit the appropriate page:
    Undergraduate students: www.sfu.ca/students/appeals/withdrawals.html
    Graduate students: www.sfu.ca/dean-gradstudies/current/forms.html
  3. If you are applying for a refund for courses dropped prior to the WE time period, you will still need to select grounds for the request, and provide documentation. (The refunds listed by date of withdrawal are automatic, but additional refunds can be requested.)
    Undergraduate student dates: www.sfu.ca/students/deadlines
    Graduate student dates: www.sfu.ca/dean-gradstudies/current/important_dates/guidelines.html
  4. Your appeal will be decided on the basis of your application and the supporting document(s). 
  5. Refund appeals are not granted for reasons of financial hardship alone.
  6. Refund appeals are not granted for being unaware of deadline dates.
  7. Supplementary fees and special fees are not refundable. This includes but is not limited to the Student Services fee, Recreation & Athletics fee, Student Activity fee, or International Student Medical Insurance.

Eligible grounds

Frequently Asked Questions

When does the committee meet and when can I expect an answer back?

The Enrollment Appeals Committee meets in the final week each month to evaluate appeals submitted by the document deadline for that month. For a list of upcoming document deadlines, please visit: https://www.sfu.ca/students/appeals/fees-appeals.html. The Committee reserves the right to defer appeals to the following monthly meeting when sufficient documentation has not been submitted.

It can take approximately one week after the Committee meeting for decision notifications to be sent to applicants. All notifications will be sent to the SFU email address on file for applicants.

What should I do if I am also applying for a Withdrawal Under Extenuating Circumstances?

If you are submitting a tuition appeal along with a Withdrawal Under Extenuating Circumstance (WE), please note that your tuition appeal will be deferred until the WE decision has been made.

What if my appeal is related to an ongoing ICBC suit in which I am involved?

If you were in a motor vehicle accident that resulted in dropped/withdrawn courses and still have an ICBC suit pending (meaning: you may still receive reimbursement for lost tuition from ICBC pending the outcome of the proceedings), the EAC cannot process your appeal until the decision has been made by ICBC/the courts. Please follow up with us at the email address below for more detailed information.

Any questions or concerns can be directed to tuition_appeals@sfu.ca or 778-782-3198.

Please note:

  1. Be sure to include all supporting documentation such as medical notes, death certificates, etc. Applications without supporting documents may result in a processing delay.
  2. When you describe the extenuating circumstances that you feel entitle you to a refund of fees, be sure to include details, such as a brief description of the nature of the circumstances and how they affected your decision to withdraw from the course(s), and the dates when relevant events occurred. 
  3. Be sure to include supporting documentation such as medical notes, death certificates, etc.
  4. If you are submitting a tuition refund appeal following a WE application, you may submit the same Healthcare Provider Statement included with your WE application.
  5. Only students with current SFU computing IDs will be able to open the appropriate Tuition Appeal Application.
  6. To avoid incurring the late fee payment penalties, students are advised to pay their tuition and other fees by the stated tuition deadline date.

Important dates

If you would like your appeal to be heard at a meeting, submit your appeal application along with all required documents by the appeal submission deadline stated below:

Month Appeal submission deadline
January 2020 January 15 at 9:00 am
February 2020 February 19 at 9:00 am
March 2020 March 18 at 9:00 am
April 2020 April 22 at 9:00 am
May 2020 May 20 at 9:00 am
June 2020 June 17 at 9:00 am
July 2020 July 9 at 9:00 am
August 2020 August 14 at 9:00 am
September 2020 September 23 at 9:00 am
October 2020 October 21 at 9:00 am
November 2020 November 17 at 9:00 am
December 2020 December 9 at 9:00 am

Turnaround time: the goal for the Enrollment Appeal Committee is to make decisions on appeals accompanied with complete documentations within the same month of submission. Adjustments to student accounts (if any) and email communications are expected to be processed the following month.

Student Declaration and Responsibility:
Upon enrolling in classes, a student has initiated a contract with the University and is bound by the following declaration:

I hereby accept and submit myself to the policies, rules and regulations of Simon Fraser University and any amendments thereto, which may be made while I am a student of the University, and solely to the laws of the Province of British Columbia and the federal laws of Canada, as applicable, and I promise to observe and be bound by the same and, in any litigation, to attorn to the exclusive jurisdiction of the Courts of the Province of British Columbia or Canada, as applicable.”
(www.sfu.ca/students/calendar/fees-and-regulations/student-contract/student-declaration.html)