Communication skills

At SFU, we communicate clearly and effectively for a variety of purposes and with a broad range of people, adapting our communication style accordingly. We actively listen, accurately read non-verbal communication and successfully convey information, thoughts and ideas with impact and influence.

Resources

LinkedIn Learning Courses

Note: To be able to access the links, please be logged in to LinkedIn Learning, or create an account if you don’t already have one.

Communication Foundations

Communication Foundations (1h 24m, Beginner)

Communicating with Diplomacy and Tact

Communicating with Diplomacy and Tack (1h 5m, Intermediate)

Effective Listening

Effective Listening (1h 4m, General)

Interpersonal Communication

Interpersonal Communication (32m, Beginner)

Communication Tips

Communication Tips (3h 42m, Intermediate)

Videos

The Power of Listening, William Ury (15m)

10 Ways to have a better conversation, Celeste Headlee (11m)

How Miscommunication Happens (and how to avoid it), TED Ed (4m)

The importance of good conversation – and how to have it, John O'Leary (13m)

Articles