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April 2021 technical issue
To address a technical issue at SFU, remote access to on-campus computers and select services will require SFU's virtual private network (SFU VPN) as of April 25th, 2021. Many online resources will be unaffected by this change (such as Canvas, SFU Mail, Zoom, SFU Vault). For a list of impacted services, see the information below.
Telephone System Core Infrastructure Upgrade
This year, SFU is embarking on a significant upgrade of its current telephone system that supports approximately 7500 telephony lines across all three Burnaby, Surrey, and Vancouver campuses. This upgrade will modernize SFU's 20 year old phone system and pave the way for a set of rich integrations with future systems (unified communication platforms, call centres, voice conferencing). Also included in this major update is the launch a new softphone client (a type of software-based phone) to enhance remote telework at SFU.
On Tuesday, March 1st, 2021 IT Services was required to decommission SFU's legacy fraser.sfu.ca server in response to a serious technical issue with the service. IT Services has prepared alternative recommendations for those using fraser.sfu.ca and aims to support those with who need assistance.