Rogers SMS text scam offering credit

July 11, 2022

What happened?

On July 8, 2022, a day-long outage impacted millions of wireless customers on Rogers, Fido, Chatr and more. For the inconvenience, Rogers will be applying credit proactively to customers' accounts.

SFU wants the community to be aware of the latest SMS text message scam claiming to offer credits in the wake of Rogers service interruptions.

If you see an email or text related to this credit, do not open or forward the message to people in the organization other than

Who was impacted?

All Rogers, Fido and Chatr customers.

What steps should you take?

  • If you received a suspicious email or text about claiming a Rogers credit, please review the Rogers Frauds and Scams webpage for the latest resources.
  • Ideally - delete the email or text without opening.
  • Checking the sender email address is another way to confirm legitamacy. If you are ever unsure, contact IT Services.
  • Report any other phishing scams to


Please remember to check the sender's email address as another way to confirm legitimacy of a sender. If you are ever unsure, contact IT Services.

For more information on how to identify and avoid these emails, visit the IT Services Phishing Scams page.