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IT Services' new support system: ServiceHub
IT Services is committed to improving the digital experience for our community and this week is introducing ServiceHub as the new, streamlined support and ticketing platform. ServiceHub will improve the way you engage, explore and connect with IT support and resources.
Browse services that empower your work, find answers in our new knowledge base or quickly engage IT experts with our improved request platform.
New features include:
Service catalogue
An organized and actively maintained list of services available to our clients.
Client/customer portal
There is now a dedicated portal to interact with IT, report issues, order services and check ticket status - decreasing the reliance on email as the primary means of communication.
Custom forms and workflows
Services can have custom forms to capture specific information required to provide a service. Custom workflows will optimize request handling including the capability to configure approvals and automate assigned tasks to responsible person/groups. Both features will reduce the back and forth between support staff and clients and queue juggling between IT teams.
Enhanced reporting
Improved visibility into operations and service delivery. You can now build your own reports and dashboards that meet your needs or your management needs.
Dedicated knowledgebase
An organized content management feature with a direct relationship to the Service Catalogue. By promoting a viable self-help mentality, the number of incoming tickets will be reduced.
Have questions? Please see our collection of FAQs.
Need additional assistance?
- Faculty/staff: contact your department’s IT staff or visit ServiceHub to request for help.
- Students: request help at the ServiceHub for general inquiries or the Centre for Accessible Learning (CAL) for inquiries regarding accessibility accommodations for MFA.