Telephone System Core Infrastructure Upgrade


This year, SFU is embarking on a significant upgrade of its current telephone system that supports approximately 7500 telephony lines across all three Burnaby, Surrey, and Vancouver campuses. This upgrade will modernize SFU's 20 year old phone system and pave the way for a set of rich integrations with future systems (unified communication platforms, call centres, voice conferencing).

Also included in this major update is the launch a new softphone client (a type of software-based phone) to enhance remote telework at SFU.

Improvements to be expected

The scope of this project includes:

  • Modernization of SFU's traditional analogue phone system
  • Implementation of a new softphone client, Mitel Softphone
  • Upgrades and enhancements to the current SFU voicemail system

When will these upgrades take place?

Milestone Started Completion
Contract Mitel Engineering team and establish a start date July 1, 2020 July 1, 2020

Upgrade and replacement of Phones system core infrastructure

  • Phones servers and switches
November 15, 2020 December 15, 2020
Mitel Softphone client testing February 8, 2021 February 13, 2021
Migrate existing Bria softphone clients to new Mitel Softphone client

February 15, 2021 March 22, 2021
Migrate from existing voice mail system to new system December 15, 2020 March 22, 2021
Launch of new Mitel softphone clients February 15, 2021 Ongoing

More about SFU Softphone 

Learn more about the features, or check out the user guides and fAQ.