- Get help
- Services
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- Using automation to drive efficiency and innovation at SFU
- Welcome to the new SFU Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting SFU's Digital Transformation with Exchange Online
- Important changes to SFU email practices
- Transforming the SFU experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins SFU Personal Achievement Award
- Improve your cellular coverage by enabling WiFi Calling
- New committee guides transformative changes at SFU
- Expanded identity options for students within SFU applications
- SFU works toward keeping devices out of landfills
- A journey to improved WiFi
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- About
- Information security
Implementation
Currently at SFU, Salesforce is implemented for
- Improving prospective and incoming students’ experience at SFU, and supporting strategic enrolment management university wide.
- Improving the student experience as it relates to academic advising, international services, and financial assistance.
- Lifelong Learning to track interactions with prospective students to courses and programs in various departments and supporting the overall enrollment goals.
- Specific departments to better coordinate, manage and strengthen their relationships with external partners.
Prospective undergraduate students can:
- Submit questions
- Sign up for events and tours
- Connect with an admissions advisor
- Get information on admission requirements, academic programs, admission application, fees and scholarships, and Residence.
Undergraduate students can:
- See who their advisors are
- Book, cancel or reschedule an appointment for academic advising, with the International Services for Students department, and with the Financial Aid and Awards department
- Connect with an advisor online with our LiveChat functionality
- Get information on advising, international services, financial aid, and various student experiential opportunities such as co-operative education.
Staff can:
- Track all interactions with constituents
- Provide event and tour management
- Manage communication campaigns and measure its effectiveness
- Improve office efficiencies by automating processes
- Measure effectiveness by creating reports and dashboards on any information/data stored in Salesforce