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How do I get a refund?
- Do you have a credit balance on your account (that is, a negative balance owing)?
If no: You cannot get a refund.
If yes: Move on to read options 2, 3 and 4.
- Will you be returning to SFU next term?
You can leave the credit on your account to be applied to next term's charges.
- Expecting an Award/Scholarship/Bursary?
Sign up for Direct Deposit. If your account has a credit balance, the money will be automatically sent to your bank account in accordance with the refund schedule. Major delays occur if you are not enrolled in Direct Deposit.
- Did you overpay your charges due?
Sign up for Direct Deposit then complete 'Online Refund Request' at goSFU under 'Finances'. Major delays occur if you are not enrolled in Direct Deposit.
- Where can I get more information on Direct Deposit?
Step-by-step tutorial and more information.
When will I get my refund?
- Are you expecting an Award/Scholarship/Bursary?
See the refund schedule. Notice that Direct Deposit refunds are weekly while cheque refunds are monthly. Sign up for Direct Deposit; then, if your account has a credit balance, the money will be automatically sent to your account in accordance with the refund schedule.
- Are you requesting a refund for overpayment?
See the refund schedule. Notice that Direct Deposit refunds are weekly while cheque refunds are monthly. Sign up for Direct Deposit; then, if your account has a credit balance, when you submit a Refund Request the money will be automatically sent to your bank account in accordance with the refund schedule.
- If you are not planning to set up Direct Deposit
Cheque refunds are done monthly. See the refund schedule. At the scheduled dates, they will be available for pickup at the Burnaby campus.
For students who do not have a Canadian bank account, what refund options are available?
Students without a Canadian bank account can request for a refund by filling out an International Refund Request form. For amounts previously paid using Flywire, the refund may be processed as a return via Flywire, where applicable. If the refund is for a residence payment, the refund may be processed via the original payment method, such as credit card. These requests can be emailed to Student Accounts at email@example.com.
For more information regarding international refunds refer to international-refunds.
How to submit an online refund request?
To request an online refund, the student must first enrol in direct deposit and then submit an online refund request through their goSFU account.
How to enrol in direct deposit on goSFU?